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I personally can say that we are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs and within the next 3 days your shipment shall be dispatched for delivery.
You are a loyal and supportive client to me, and we are grateful to you for your commitment towards us. As a small token of honor and as a mark of apology, I offer *** credit to you on your order.
To ensure that this crisis does not take place in the future again, we have taken all precautionary steps and notified the issue you had. Once again we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter.
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