Notes

Hi Ragini,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '7063767985' and '9706003241' to talk to you about your concern but could not reach you.

We understand your query about the exchange of your order 'OD117261896960810000' for the product 'Metronaut Full Sleeve Solid Women's Jacket'.

We are sorry to know that you are facing size fit issue with the product.

We'd like to let you know that the seller is unable to provide you the exchange for your product at this moment. So, the seller is only able to provide you the refund for your product.

We would request you to kindly write back to us within 72 hours with the below details, so that we can assist you further:

1) Do all the packaging material of your order is available with you
2) Will the pick up address of your order will remain the same
3) Confirmation for refund.

Also, please feel free to reach us here: https://www.flipkart.com/helpcentre

We would like to hear from you soon.

Thank you for shopping with Flipkart.

Note: While replying to this email, please ensure that the subject is not edited.
=============================================================================

Hi Lakshmipriya,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9497366374' to talk to you about your concern but could not reach you.

We understand your query about the refund of your order 'OD117121538099487000' for product 'DEEWA Casual 3/4 Sleeve Striped Women Black Top'.

We are sorry for the trouble you had to go through and this isn't something we would want you to go through.

We’d like to confirm that the seller has refunded Rs. 329/- to your Bank account on November 28, 2019 and this amount should have been credited by now.

You can also check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number '933216922449'.

If they are unable to help, you may raise a dispute with the bank's grievance cell.

We would like to thank you for your patience and understanding.

Abhinav, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
=========================================

Hi Sreerag,

Thank you for your valuable time over the call.

We understand your query about the return of your order 'OD117230657564832000' for the product 'MOBIVIILE Tempered Glass Guard for Realme X2 Pro'.

We are sorry to hear that the product you have received is different.

This isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

We looked up and found that the seller has arranged a replacement for the product and it'll reach you by December 18, 2019. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will unable to complete the pickup in case any item is missing.

In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We would like to thank you for your continued trust and support.

Sreerag, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
================================================

Hi Dinesh,

Thank you for your valuable time over the call and for being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on '8586934938' and '8373927648' to talk to you about your concern but could not reach you.

We understand your query about the activation of Flipkart Pay Later.

We are sorry for the trouble you had to go through and this isn't something we would want you to go through.

We would like to let you know that Flipkart Pay Later account is currently not active as Kissht will no longer be a financing partner for this payment option.

To continue using this credit option from the new financing partner, please complete your e-KYC by visiting the ‘My Account’ section on our app or mobile website.

However, you will be migrated to New financing partner (IDFC) and as a part of the migration, you will be requested to complete the KYC process for IDFC.

Here are some steps through which you can complete the IDFC Pay Later eKYC process:

-Go to My Account and Click on the View details next to pay later credit
-Click On ‘Apply Now’
-Enter Your PAN Number and Aadhaar Number
-Verify the Aadhaar Number using OTP
-Review and Submit details of PAN and aadhaar details
-Once the submission is done, the credit limit will be issued Or the application will be rejected

If in case, you will face any issue in completing the IDFC Pay Later eKYC process, then we request you to write back to us. So, that we can able to help you out.

Hope this helps.

Dinesh, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
==========================================================



Hi Anuradha,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand your query about the return of your order 'OD117214751277632000' for the product 'Aquire Large PVC Vinyl Sticker'.

We are sorry for the trouble you had to go through and this isn't something we would want you to go through.

Since the product was delivered to you on August 08, 2019, it has crossed the seller's 10 days replacement period. Due to this, the seller will unable to help you out.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand's authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product has been attached with this email. This can be used to avail services at the brand's authorised service centres within the warranty period.

Please use the link/contact number below to contact the brand and find an authorised service centre near you - (Brand support link)

link: https://in.jbl.com/support-knowledgebase.html
Number: 1800 102 0525 (Mon to Fri 10 AM to 8 PM)

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

Hope this helps.

Anuradha, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.
===========================================

Hi Rushikesh,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand your query about the return of your order 'OD117206597709844000' for the product 'Bond Street By Red Tape Formal Ankle Derby For Men'.

We are sorry to know that you are facing size fit issue with the product.

We would like to let you know that the seller is unable to provide you the replacement for your product.

We looked up and found that a return request has been created for the order and a refund of Rs. 1049/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Flipkart Credit within 09 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by December 13, 2019 as the Wishmaster from Ekart Logistics will unable to complete the pickup in case any item is missing.

You can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We would like to thank you for your continued trust and support.

Rushikesh, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

========================================================

Hi Pooja,

Thanks for your valuable time over the call.

We understand your query about the return for your order 'OD117221040150502000' for the product 'NPMS Full Sleeve Solid Men Jacket'.

We're sorry for the trouble you had to go through.

We would like to let you know the seller has arranged an exchange with the product and it'll reach you by December 13, 2019. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will unable to complete the pickup in case any item is missing.

You can expect more updates once the exchange item is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN

We would like to thank you for your understanding.

Anamika, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

=========================================

Hi Anamika,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9758408075' and '9578408075' to talk to you about your concern but could not reach you.

We understand your query about the return of your order 'OD116951632066765000' for the product 'Lotto VERTIGO 3.0 GREY RUNNING SHOES For MEN 7 Running Shoe For Men'.

We are sorry for the trouble you had to go through.

Since the product was delivered to you on November 06, 2019, it has crossed the seller's 30 days return lifestyle period. Due to this, the seller will unable to fulfil your request.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

Trust us, it was never our intention to give you an unpleasant experience as we don't want to lose our valuable customer like you.

If you have any other query, you can write back to us and we will be happy to help you.

Hope you understand.

Anamika, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

---------------------------------------------------

Hi Safi,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand your query about the return for your product 'Eagle Edge To Edge Tempered Glass for Samsung Galaxy S9 Plus' with the order ID 'OD117215478919968000'.

We are sorry to know that the product you have received is not as described on Flipkart.

This isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

As we have checked and found that the pickup of your product has already been done.

We'd like to let you know that the seller has refunded Rs. 559/- for your order to your Credit Card and Flipkart account on December 08, 2019. This will be credited to your account by December 19, 2019, as per standard banking procedures.

Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

Hope this helps.

Safi, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
============================================


Hi Anshu,

Thanks for writing in and for being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on '9591054526' to talk to you about your concern but could not reach you.

We understand your query that you are unable to use Flipkart Pay Later option.

We are sorry for the trouble you had to go through and this isn't something we would want you to go through.

Please be assured that our concern team will look into this and get back to you with an update by December 10, 2019.

We are thankful for your continued trust on Flipkart.

Anshu, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

=====================================


Hi Neharu,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '7734009409' and '9828129718' to talk to you about your concern but could not reach you.

We understand your query about the return for your product 'ARBIA FANKI Full Sleeve Washed Men Denim Jacket' with the order ID 'OD117134330991864000'.

We are sorry for the trouble you had to go through.

We'd like to let you know that your return request is in cancel requested state and it will take 48 hours to get canceled.

You will get notification for the cancellation of the product and you can create return for the product with appropriate reason.

If you will face any issue while creating new return so you can write back to us, we'll surely help you out.

Hope this helps.

Neharu, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

=======================================


Hi Johnmarg,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '7005500602' and '8794284224' to talk to you about your concern but could not reach you.

We understand your query about the cancellation of your order 'OD117181242084843000' for the product 'TRedmi 7A (Matte Blue, 16 GB)'.

We’re sorry to let you know that your order was cancelled as the seller was unable to fulfill it on time and they did not want to keep you waiting.

If you’d like, you can place a new order for the product with any of the other sellers on our platform.

If you'd like, you can place a fresh order for the same by below link:

https://www.flipkart.com/redmi-7a-matte-blue-16-gb/p/itmfhz4cgzzv3zu5?pid=MOBFHZ4BZ4HZ3UZ9&lid=LSTMOBFHZ4BZ4HZ3UZ9HKUPMU

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

If you have any other query, you can write back to us and we will be happy to help you.

Hope this helps.

Johnmarg, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.


========================================

Hi Huzefa,

Thanks for writing in.

We are sorry to let you know that we are unable to find your order details.

We would request you to get back to us with the exact order ID within 72 hours, so we can assist you further.

We would like to hear from you soon.

Thank you for shopping with Flipkart.

Note: While replying to this email, please ensure that the subject is not edited.
---------------------------

Hi Deepa,

Thanks for writing in.

We understand your query that you want to know about the Cash On Delivery for your products.

We are sorry for the trouble you had to go through.

We would like to let you know that Cash On Delivery service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, some of our sellers are offering the Cash on Delivery facility at your pincode. In the future, others may resume the service in your area.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Gift Card to place your order for now.

We would like to thank you for your understanding.

Deepa, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.