Notes

1. Staus Check

Cx call and said that he did not received the order yet as per check details of order guide cx about the status and tell the cx wait till CPD

Self Served Pitch

cx agree

********************************************************************************************************************************************
2. Return Issue Points

(1.) Miss shipment

* cx called she received the SIZE 6XL but she order SIZE 2XL cx said that she received the diff size not as she order cx said that packing was good
* cx called said that he received different model not as per he/she order cx siad that he/she order_________ but got_________
* cx called said that he received diffetent color not as he/she order cx said that he/she order ________ but got _______
* cx called said that he received different product not as he/she order cx siad that he/she order __________ but got _________

(2.) Damage

* cx said that he received damage product

(3.) Defactive

* cx called said that battery getting discharge faster after charging
* cx called said that phone is getting overheating
* cx called said that phone is getting hang
* cx called said that he is facing networking issue cx said that network is not showing on phone
* cx called said that he is facing propormance issue his phone is working show
* cx called said that audio is not working properly

(4.) Quality issue

* cx said that product fabric is not good as he/she thought
* cx said that color is getting faded after watch
* cx said that he received fake product


********************************************************************************************************************************************
3. Return

Nearest tagging (appropriate action is not available)

Callin No:-

Cx issue :-
T/S :- YES/ NO
Packing Manners
Price Tag available :- YES/ NO
Brand Box:- YES/NO
unused:- YES/ NO
Invoice:- YES/NO
Iner Packing:- YES/NO

as per check in SA refund, replacment and exchange option is available so guide cx about it cx said that he want to go with the refund option, guide cx keep the product safe and rest other thing with you received with the product.

AL no :-

tat provided

********************************************************************************************************************************************

4. Delay in delivery/ Dealy is shipping

Cx call said that he did not recevied the order yet as per check in SA date is breach so guide cx your case is going to forward to team so please wait till the TAT
for the resolution

AL no:-

TAT proveded

cx agree

******************************************************************************************************************************************

5. delay is pickup

Cx call said that his order is not pickup yet as as per cehck in SA date is breached so guide cx your case is going to forward to team so please wait till the TAT
for the resolution

AL no:-

TAT proveded

cx agree

******************************************************************************************************************************************
6. Refund

Cx called said that he did not received the refund yet as per cehck in SA gudie cx about the SLA and Complete date so tell the cx please wait till the time and if still you did not received the refund yet you can contact to bank for this as well

cx agree

******************************************************************************************************************************************
7. Refund dealy

Cx called said that he did not received the refund yet and cx siad he also contact to brand for this as well but still he did not receievd the refund yet guide cx about the RRN number as well but cx said that he cehck with it as well but there is not details he is getting with it. as per cehck in SA cx come after SLA so guide cx please wait for the resolution as your case is going to forward

AL no:-

TAT provided

*******************************************************************************************************************************************
8. installation

Cx called said that he want to know when the installation will done tell the cx about it as per the SA

cx agree

*******************************************************************************************************************************************
9. Installation/demo not done

Cx called said that installation is not done yet as per probing cx said that he did not received any call yet. as per check in SA date is breach of installation so guide cx your case is going to forward to team so please wait till tat for the resoltution

address conform

service ID :-

AL No:-

TAT provided

********************************************************************************************************************************************
10. installation Address change

Cx called said that his/her product is delviered now she want to change the address for the installation as per cx VOC his order is delviered so gudie cx wait for the resolution form team side.

New Address

Service ID:-

AL No:-

TAT Provided

********************************************************************************************************************************************
11. Address Change Request

Cx called said that he/she want to change address as per cehck in SA address DT is not highlighted so guide cx about it and tell the cx cancel the order and palce fresh order with new address

self served pitch

cx agree

********************************************************************************************************************************************
12. Blacklisted Customer

cx siad that he is not able to login his account as per cehck in SA cx account is Blacklisted guide cx do you received any mail cx siad that he did not received any mail yet so guide cx wait for the resolution for team side as per the TAT.

AL no:-

TAT Provid

********************************************************************************************************************************************

13. Debit Card EMI

cx called said that he want to know how to place the order through the DEBIT CARD EMI guide cx about it and tell him/her that you received the option debit card EMI availability you have to select the option for that and guide. cx debit card emi process as well. and tell the cx how check eligibility in DEBIT CARD EMI guide cx send sms on 57575 and type DCEMI

CX AGREE


********************************************************************************************************************************************

12. EMI Details

cx called said that he want to know about the EMI details, Terms and Conditions tell the cx as per process how its work and guide cx self served as well

cx agree


********************************************************************************************************************************************

13. Unregistered Call

cx could not verify his account his email id but he verify his phone number guide cx cehck details in you Flipakrt app or webiste and call back

guide cx self served

cx agree

********************************************************************************************************************************************

14. Wishmaster Denied pickup

* Cx said that Wishmaster did not visit his/her location and his/her return is got rejected as per cehck in SA cx return is rejected so guide cx your case is going to forwad to team so please wait till TAT

* Cx said that Wishmaster denied the pickup because ______________________________________________________________ guide cx plase wait for the resolution as per the tat provided

AL no:-

cx agree

********************************************************************************************************************************************

15. Prexo invelied Denied Reason

* Cx called said that WS denied the pickup because of scratches on phone gudie cx wait for the resolution as per the TAT provided
* Cx called said that WS denied the pickup because of dent on phone gudie cx wait for the resolution as per the TAT provided
* Cx called said that WS denied the pickup because of Discoloration gudie cx your case is goging to forward so please wait for the resoltuion cx agree

AL no:-

cx agree

********************************************************************************************************************************************

16. Fake Call

cx called siad that he win the price car and amount tell the cx its a fake call plz avoid and tell the cx Flipkart or its employees will never ask you to disclose confidential information such as passwords, PIN or account details whenever an offer/discount/cashback is announced as part of an ongoing sale, its details will be available on our website and app. (insert link) We request you to be aware of scammers operating fraudulent websites and warn you to not click on links shared in spam emails please be assured that we will review the issue and take appropriate steps. You may also choose to take action against the fraudulent caller if you like

AL no:-

cx provided the number of spam call :-

cx agree

********************************************************************************************************************************************

17. Payment Faild Case

cx called said that amount is debited but order is not conform yet as per check in SA tell the cx your refund is faild so seller did not recevied your payment because of that as your amount is debited from your account your bank will reverse the amount within 8 business days.

(IF Cx did not agree with the resolutioin ) :- tell the cx that due to tec error from you bank side your amount did not go through the gateway this is the reason seller did not recevied the amount

cx agree

********************************************************************************************************************************************

18. Payment Awating Case

cx called said that amount is debited but order is not conform yet as per cehck in SA amount is susscess so guide cx wait for 24 hours, either the Order will be approved or customer will receive the Refund notification

(IF Cx did not agree with the resolutioin ) :- Tell the cx your due to tec error your amount got stuck in gateway because of that your order is not approved yet or your did not recevied the refund notification.

cx agree

********************************************************************************************************************************************

19. Payment Pending Case

Cx called said that amount is debited but order is not conform as per cehck in SA payment is pending guide cx wait for 24 hours, either the order will be confirmed or customer will get the refund confirmation

(IF Cx did not agree with the resolutioin ) :- Tell the cx your due to tec error your amount got stuck in gateway because of that your order is not approved yet or your did not recevied the refund notification.


cx agree

********************************************************************************************************************************************