Notes

STUCK IN PROCESSING

Thank you for your patience $contacts.name.first I was checking on my records and I could see that the order did not process on the expected date, it is due to the item is currently unavailable in our warehouse nearest to your zip code and we are doing our best to find it from another warehouse.


But don’t worry, in this case what I can do for you is send a request to the fulfillment center to push your order. You will receive an email if the order did get through, if not you will receive an email about the refund if any charge was made. for you to be aware it can take up to 48 hours, should I process the request?



Thank you so much for your patience, $contacts.name.first, I was checking on my system and your order appears to be stuck in processing. There are several reasons that this can occur including operational and system issues. I do apologize for the inconvenience. At this point, the best option would be to attempt to cancel the item and reorder if you still want it, I researched the items and if you reorder them to pick up they will be at the store on 12/05.



I have carefully gone through our records and have determined that your order did not process properly. At this time, the order is stuck in the processing stage which is when we send and choose from which Fulfillment center, the order would be fulfilled.



I want you to trust in my experience and that I'm sure it is stuck so we need to take actions. I want to ask you to work with me, but the only thing I need from you is a little more patience, this is all I ask. In this type of scenarios the best option is to send a request to cancel the order, the fulfillment center will notice it and sometimes this request makes the order to be shipped. If the order is cancelled, you will be notified and then you can absolutely place the order again.



This process can take up to 48 hours, but I'm sure you will be notified if it ships or if it is cancelled very soon. Once you receive any of the emails, I can recommend you to reorder if preferred.

STUCK IN PROCESSING, PUSHY

Thank you for your patience. I’m sorry about this, I have checked in our records and the item did not process on the expected date, by that we can assume that the order got stuck in processing.



I can attempt to cancel it. And recommend reordering once the cancellation is completed. After the cancellation is completed, if any charge was made, a full refund will be requested and will be completed within 5 business days.



I can send a request to push the order. For you to be aware, is not guaranteed that the order will process. You will receive an email if the order did get through, if not you will receive an email about the refund if any charge was made. Do I continue with the push process?



The push has been sent, if the order gets through you will receive an email confirming it within 24-48 hours, if not, please be aware that an email for a refund will be sent within 24-48 hours too. A pleasure to assist you $contacts.name.first. Are there any other questions I can help you with today?


PUT STUCK

I completely understand your concern, customer, since you placed the order to pick up today, let me explain it

since these items are taken directly from the store inventory we are not able to issue a replacement, sometimes people go into the store and take the items themselves and then unfortunately the Pick up today orders may not be processed

I do apologize for any hassle, customer, let me tell you, what i can do for you is Cancel order hotkey, your funds will be available in your card in 5 business days, do you allow me?


Thank you so much for your patience, $contacts.name.first, in this case I can see that due to this item demand, the order is taking longer than expected, but please don't worry since we already got more, would you be so kind to wait later than 12/06 for the items to ship or would you like to cancel the order?