Notes

Hello, $contacts.name.first. Good Morning!, I hope you are having a great day!
How are you doing today?
Please tell me how can I help you today?
Please let me know what I can do for you?

Empathy statements.

Hold****
Thank you so much for this information, could you please give me a minute while I verify this for you?

Check***
I don't mean to rush you but are you still with me? I do not want to lose this chat, I just want to assist you in the best way possible.

Item confirmation.
Just to make is this the item...............we are referring to?

Help:***
Before we leave this chat I would like to know if I covered all you needed, as customer care representative I am very interested to do. Please let me know if is there anything else I can help you today?. I want to be sure I have completely addressed all your concerns.


ORDER NOT RECEIVED.
Good afternoon, $contacts.name.first. I hope you are having a great day! I am really sorry to know that you didn’t receive your order; I will do my best to provide you a resolution and a way to rectify it.

ORDER HAS NOT BEEN SHIPPED YET.
Good morning $contacts.name.first, I hope you are having a great day! I am really sorry to know that your order has not shipped; will do my best to provide you a resolution and a way to rectify it.

ORDER HAS NOT RECEIVED YET
Good morning $contacts.name.first, I hope you are having a great day! I am really sorry to hear that you haven’t received your order; I will do my best to provide you a resolution and a way to rectify it.

ORDER HAS NOT AN UPDATE.
Good morning $contacts.name.first, I hope you are having a great day! I am really sorry to know that you haven’t received any update about your order; I will do my best to provide you a resolution and all the information.

Good morning $contacts.name.first, I hope you are having a great day! I am really sorry to know that your order hasn’t arrived at the store; I will do my best to provide you a resolution and a way to rectify it.

ORDER INCOMPLETE.
Good morning $contacts.name.first, I hope you are having a great day! I am really sorry to know that you didn’t receive your order complete; I will do my best to provide you a resolution and a way to rectify it.

DAMAGED
Good morning $contacts.name.first, I hope you are having a great day! I am really sorry to know that your item arrived damaged; I will do my best to provide you a resolution and a way to rectify it.

ORDER CANCELLED
Good morning $contacts.name.first, I hope you are having a great day! I am really sorry to know that your order
was cancelled; I will check it and will provide you the reason and a resolution.


MARKETPLACE:
Thank you for waiting. I apologize for the inconvenience caused on this order, I was checking the order information and I see that the item was ordered and shipped for one of our third vendor ********** ,. For that reason and in order to help you with a replacement or a refund , I will email our vendor in your behalf to work with them on your case and get it resolved as soon as possible. We will email or call you within 24 hours with the resolution. May I go ahead?

Thank you very much for your patience and your time, I really appreciate it. Let me tell you that your process has been done. You will be contacted within 24 hours. They will be gladly to provide you a resolution as soon as possible. , If for some reason you don't receive the email, please do not worry, just contact us back and let us know, we will glad to assist you.


Casaquetion Power.
$contacts.name.first, I know this is not the kind of service you have expected to receive. Please accept our deepest apologies for this inconvenience. Rest assured that we are always working to improve our service and provide the best online shopping experience possible. We will be working diligently to avoid this kind of issue in the future.
Please accept my deepest apologies again for this inconvenient and I want to thank you for being so kind beside this inconvenience.

Lost after delivery.
Thank you very much for your patience today and your time, $contacts.name.first.
I am afraid to tell you, the item was delivered on xxxxxxxxxxxxxxxxxx. It appears that it was lost after delivery and we want to make it right, because your satisfaction means everything for us. Would you like for me to process a replacement for your item?

Refund done:***
Thank you so much for waiting $contacts.name.first
I’m glad to tell you that I was able to process the refund in my system for $xxxxxx Please allow 5 business days to be posted in the original payment method.
Please let me know if is there anything else I can do for you today?

Replacement done:***
Thank you so much for waiting, $contacts.name.first.
I’m glad to tell you that the replacement was done successfully.
You’ll receive an email confirmation in a few of minutes with the new order number and your delivery day.

Authorization hold explanation:***

The first charge you saw when you place the order was not a charge, it was just an authorization hold guarantee the funds will be available until your order ships. So, since your has been shipped in different packages the money will be taken from the authorization hold in parts.


For example, the authorization hold is for an amount of $44.10, on 11/28/2019 the first item was shipped for an amount of $11.02 this was the first charge taken from the authorization hold, the second one of $22.05 occurred on 11/29/2019 when the second item was shipped and the last one which is the one that you are checking now it was taken.

Discount done****
Thank you so much for waiting, $contacts.name.first.
I’m glad to tell you that I was able to process the discount in my system for $xxxxxxxxxxx to make up you for this inconvenience. It will be posted within 5 business days. Please let me know if is there anything else,big or small, I can do for you today?

EDD STATUS PROCESSING******
S2S
Thank you very much for your patience today $contacts.name.first, after having checked your order, I was able
to confirm that your order is processing right now, however my records show me that it is scheduled to ship on
ESDOFORDER, and it is still showing that the delivery date is EDDOFORDER. Once the order ships, you
will receive an email confirmation with the tracking details. And once it arrives you will receive the Ready for
pickup email.


S2H
Thank you very much for your patience today $contacts.name.first, after having checked your order, I
was able to confirm that your order is processing right now, however my records show me that it is
scheduled to ship on ESDOFORDER, and it is still showing that the delivery date is EDDOFORDER.
Once the order ships, you will receive an email confirmation with the tracking details.

Customer Insult.***
Thanks for waiting, $contacts.name.first. I'm sorry your order was canceled; Your order did
not pass some of our security checks during processing. These checks are in place for your
protection to prevent unauthorized use of your credit or debit card.

In this case, I will escalate the issue to my higher department to fix this issue, let me inform
you that all its ok, it is only a security check. Please allow me a moment.
I am really sorry for the inconveniences caused. However, if all the information is correct, we
are going to fix it at your account. I have escalated your case, please replace your order in
30 minutes with the same device, and use the same method payment method. And please
don't worry for the charge, it only was an authorization hold, the money will be back to the
original payment method.