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Choose the right option from the below scenarios that should not be assigned to back-end team *

1


Customer contacts stating that the product has been returned(courier return) and the refund is pending. How do you define pre SLA in this scenario? *

2



If service centre claims parts not available for service we will assign the case to service returns team *

2

Refund status is completed as per SA but customer says the amount is not showing in customer's bank/PhonePe account. Post checking the relevant details case has to be assigned to L2. Which of the following is the correct tagging to be used when assigning to L2 team *

2
     
 
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