Notes

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Please confirm any alternative number.
I certainly understand your concern.
Just to confirm, are we discussing about " "?
Are we connected?
Is there anything else that I can help you with today?
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Please confirm any alternate number.

Cx said : "Plz approved my return request"
Upon check found return is under processing. Told to wait till PD for an update.
Hence tagged here.



Please allow a minute or two so that i could go through previous messages.

Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?
Do you have brand box and MRP tag which you have received along with the product?

I would request you to please confirm the delivery of this product from your family members, Security and Office.

I have escalated your issue.
return : As I have checked, Your return request for the product "Samsung 192 L Direct Cool Single Door 2 Star Refrigerator" has been cancelled.

May I know the issue with the product?

May I forward your refund request to the seller?

May I forward your replacement request to the seller?

Not to worry, I will forward the return request to the seller.

Before that I need some details from you.

Shall I proceed with the same?

Please confirm whether the pickup address will be same as delivery one to raise the return request.

Your primary number is '8224844982'. Is is it correct or not?

Would you wish to update an alternate number?

While checking we might need to contact you, is there any alternate number you want to share?

Please give me a minute or two while I forward your return request to the seller.







1 Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging? u have brand box and MRP tag which you have received along with the product?

While checking we might need to contact you, is there any alternate number you want to share?




6. I request you to share the following bank details so the seller can proceed the refund request:

(1) Account holder's name
(2) Bank name and Branch.
(3) Account number.
(4) IFSC.

I would like to let you know that you have just received a One time password on your registered mobile number.

Request you to please confirm it.

...IF BANK DETAILS ARE ALREADY THERE..........................

Please confirm the bank details. As I had a check, the bank details were already there.

Account holder's name:

Account number ending with XXXXXX

IFSC Code: XXXXXXXX

Do you wish to have refund in the same account?