Notes

cx want to cancel the order(add self serve cancellation steps)

Hi Shwetha,
Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '8105271326' and '8951944721' to talk to you about your concern but could not reach you.

We understand your concern about the cancellation of your product 'BIOAQUA Acne Scars Cream Acne Treatment Face Care Antiseptic Ointment' with the order ID 'OD116536659762644000'.

We are sorry for the trouble you had to go through.

We'd like to let you know that your order has been cancelled by the seller as requested by you and you would have received confirmation for it.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

tagging:-->>cx not aware(solved)

*************************************************************


Hi Lakshmipathi,

Thanks for writing in.

We understand that you want to cancel your product 'Boult Audio ProBass Curve Neckband Bluetooth Headset with Mic' with the order Id 'OD116702108150480000'.

We are sorry to let you know that the seller is unable to cancel your order as your order has been marked as out for delivery.

We'd like to let you know that you can reject the order at the doorstep delivery.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'. Check http://fkrt.it/sDargyNN to know more about cancellations

For any further query, please get back to us. We'll definitely assist you.

Hope you will understand.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.
=================================================

cancel_doorstep delivery

Hi Shashank,

Thanks for your valuable time over the call and for being a valuable Flipkart Plus member.

We understand your concern that you want to cancel your product 'Syska Power Wheel Extension Board 3 Socket Surge Protector' with the order ID 'OD117050975233465000'.

We are sorry for the trouble you had to go through.

We are sorry to let you know that seller is unable to cancel your order at the moment as a Wishmaster is already on the way to deliver the item and it’ll reach you by 7 pm today so you can reject the product at the time of delivery, please make sure that you or your friend/family member do not accept delivery.

We'd like to let you know that you have raised the return request for the product intead of cancelling the product. Your return request has been cancelled by the seller with your confirmation.

If you have any other concern you can write back to us and we will be happy to help you.

We would like to thank you for your understanding.

Shashank, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.