Notes

delay in delivery

I have checked and see that there has been a delay due to unavoidable courier related constraints.

I completely understand that it has been inconvenient for you.

However, we will try our best to get it sorted out soon and would appreciate your patience and understanding in these regards.

As your product's delivery is delayed, I would need to escalate this issue to the team so that they can fix this on priority basis.

Also, can you please help me with an alternate contact number of yours?

It is meanwhile, if we need to contact you regarding the same.

We are working to get it resolved and will get a resolution on the same by XXXX.

I would like to let you know that as there has been a delay due to unavoidable courier related constraints, we have escalated the issue and we are working for the issue.

Also, can you please help me with an alternate contact number of yours?

I would like to inform you that your issue has been escalated and will reach back to you with an update by December 03, 2019.

I would like to inform you that our team is already looking into your concern and they will reach back to you with an update by December 29, 2019.

As the issue is with the team so currently we are not getting the delivery date and product current location. However, you can be sure that team will do their best and this fixed within shared timeline.

Please do not worry, the issue will be resolved and the product will be delivered by XXXXX.

TOA for delay in delivery:

Although the seller's partnered courier service provider will not be able to make up for this delay, for your continued trust in us and for being patient, they will add ₹100/- to the Gift Card section of your Flipkart wallet within 24 hours of the product delivery. This Gift Card will be valid for a year from the date it is credited to your Flipkart Wallet.

I’d also like to assure you that we’re doing everything possible to give you a better experience the next time you shop on Flipkart and hope you’ll understand.

We are providing feedback to the seller in order to minimize such issues which adversely affects the experience of our shoppers like you.

Please be assured, your order will be delivered to you at earliest as we do not want you to go through this experience.

Please be assured that if the product will not be delivered to you we will take a definete step against the seller.

Please be assured that an appropriate action will be taken for sure.

Also, the seller has initiated the refund of Rs.1000 and will get credited into your Gift Card section of Flipkart wallet in 3 business days.

Please be assured that the courier service provider will do their best to have the product reach you as soon as possible.