Notes
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exchange
only exchangable if size issue in myntra
hand to hand exchange
exchange service is free of cost
some products have a 30, 15 and 07 days exchange policy
product should be unused unwshed price tags should be available and if its shoes then shoe box should be available as well
how to create a return
return procedure
return placed
picked up
quality check successful
refund initiation
delay in pickup
rid is return id
rpd is return promise date
if cx comes on the pickup promise date and status is out for pickup then we ask cx to wait till the end of the day
if return is declined then we apologise and request cx to create a new return
...................................................
rpd is 11 dec
cx calls on 12 dec : dip
attempt dispute on 10 dec
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