Notes

Hi, nice to have you on the chat.

Thanks for being a valuable Flipkart Plus member.

Please allow me a minute or two so that I can go through your previous conversation.

I unable to understand your concern. Please elaborate the concern so that I can help you in better way.
Not to worry, I will check and help you with your issue.

This is the Flipkart toll free number '1800-208-9898'.

Thank you so much for your cooperation and patience through out the chat.
I request your kind patience and understanding in this regard.
It's nice to have a customer like you on the chat.
We value your presence as our valued shopper.
Your kind understanding and cooperation will be much appreciated in this regard.
Thank you so much for your kind understanding.
Pleasure is all mine to assist you today.
Sorry for the unpleasant experience.
Hope you understand my limitations.
Rest, the team will do their best to resolve this issue as soon as possible.

Since I haven't heard from your side, I am closing the chat.
Rest, if you still get any issue regarding this concern, you can chat back or contact us again and we will surely assist you further.

Cx did not confirm the query and did not respond hence tagged here as per VOC.

CX was concerned about the delivery of the order undelivered attempt was made shared all the info and tagged here as per VOC.

=============EMPATHY===============================================

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

I would feel the same if I would be at your place however trust me, I have done my best at my end.

I do understand your concern and if I would be in your place I would have felt the same.

I completely understand your situation, if I would be at your place, I would have feel the same.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

I see that you have been one of our valuable customer and I am really sorry for the trouble you had to go through.

I can completely understand how frustrating and annoying the situation can be when something like this happens. Believe me, it was never our intention.

I'll take this up personally with the courier service providers and the seller to make sure they take utmost care to ensure this does not happen again.

Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.

I have duly noted your feedback with the assurance that such instances does not take place again.

We do fail sometimes in making a perfect experience for the customers.

Extremely sorry for the trouble caused once again.
Please treat this as an exceptional case and give the seller one more chance to set this right.

We are sorry as we do not want our valuable customer has to face this experience.

As you are one of our valuable customer, we don't want to loose a customer like you.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.

Please be assured that I will forward the feedback to the team so that you will not face this type of issue again in future.

As a customer, I can totally understand your concern as I am also a customer somewhere. I'll make sure it's passed on to our team.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

On your behalf, I will also share your strong feedback to the seller to make sure that our valuable customers like you will never face any inconvenience with the product.

I have duly noted your feedback and will forward this to the team so that you will not face this type of issue again in future.

I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

As you are one of our valued customers, your satisfaction is one of our primary concern.

I deeply regret for same. Trust me, we never wanted you to face such issue. I make sure you that such issue will not repeat again in future.

This is an unacceptable instance which took place.
I completely understand your disappointment and we don't want our valued customer to face such issues.

I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.

I'll take this up personally with the courier service providers as well as with the seller and make sure they take utmost care to ensure this does not happen again.



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