Notes

(REFUND INTIMATION)


I would like to let you know that the seller has completed the refund amount of Rs. /- for your order '' on December 07, 2019 and this will be credited to your 'Credit Card EMI' by September 19, 2019, as per standard banking procedures..

This will be credited to your account by June , 2019, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number. If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

{Only for Credit Card/ Credit Card EMI transaction}

Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.

{If ARN not available in SA}

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

REV ADJUSTMENT:- Also, we would like to let you know that the seller has deducted Rs. /- from your refund amount, as it has already been credited to your PhonePe wallet as cashback.

{__________}
I would like to inform you that refund amount will be credited to the same account which you've used while placing an order.


(Shipped)

I would like to inform you that your order has been shipped by the seller through 'Ekart Logistics' and it will reach you November , 2019.

Here is the tracking ID:

However, the current location of your shipment is ''.

You can also check it by clicking here:

You can check your order status here: http://fkrt.it/bqWLi~NN

You can track your order status here: https://dl.flipkart.com/dl/account/orders

Once your product is out for delivery, you will receive an SMS with the Wishmaster details. You can use the same to contact the Wishmaster.


Please be informed that the maximum time frame for the delivery of the product is till 7 PM.

In case, you find any issue with regards to the delivery please contact us at the earliest to help you accordingly.



I am sorry but due to some technical issues, I am unable to track your shipment. However, I am unable to share the exact location of the same, please be assured that it will deliver to you as promised.


NOTE:: The courier service providers will do their best to get the order delivered as per the promised timeline, however, in the unlikely event of the order getting delayed, the courier service providers will be intimated about this and they will attempt the delivery within the next business day.



( CHAT CALL BACK)

I'm sorry to inform you that we do not have an option to call you as it is a chat help desk.

If you'd like a callback from us, just follow these simple steps:

1. Please visit the Help Centre (App) or 24x7 Customer care (Website) section.
2. Select 'Contact us'.
3. Choose the contact option 'Call me back'.

Rest assured, you'll receive a call back from us to help you with your query.

You can call on our toll-free number 1800 208 9898.

Alternatively, you can also call our toll free number 1800 208 9898 and our customer care representative will be happy to assist you.

I request you to please perform the above-mentioned steps to receive a callback.

cx wants a call back hence steps shared and tagged here


(BUY TIME)

It would be helpful for us in case we are not able to reach you on your registered contact number.

Also, I am escalating the issue to our team in order to get a resolution on priority.

Could you please confirm the alternate contact number as it will be helpful in getting in touch with you in case if we are unable to reach you on primary contact?

Please don't worry, I am escalating your issue to our team in order to get a resolution for the same.

Our team might need to contact you, is there any alternate number you want to share?

I’ve escalated this issue to our team, and they’ll reply to this with more information by November , 2019.

I would like to inform you that I have raised your concern, kindly note down your above-mentioned reference number.

Please be assured I have assigned your case to our team and they are looking into this and will get back to you with an update by November , 2019.

Your feedback is really valuable to us and will help us enhance your experience.

Please be assured that the team would like to resolve the issue faster, it’s not something they can promise as they will need some time to resolve it.

I'm sorry that you had to contact us repeatedly about the issue.

You can be sure that the team will give their best so the issue could be resolved on or before November, 2019.

I see that you have already contacted us regarding the delivery of your order.

I would like to let you know we are looking into this and will get back to you with an update by November, 2019.

I am sorry, I would request you to wait till given resolution date, your issue will be resolved at earliest.

At the same time, I would like to let you know that we are looking into the concern raised by you and will get back to you with a resolution by November , 2019.

Please don't worry, you will be contacted by our team for the same.

The date provided is the maximum resolution deadline and you can expect much speedy resolution.

Please don't worry, you will be contacted by us with an update via Email, which will be sent to your registered email ID on or before November , 2019.

Please don't worry, this is just the maximum time frame given to you for the resolution.

Your feedback is really valuable to us and will help us enhance your experience.

However, please be assured that our team is looking into this and will get back to you with an update within 24 hours.

However, please be assured that our team is looking into this and will get back to you with an update by the end of the day.

I would like to inform you that your issue has been notified and please be assured that you will get a resolution in 24 hours.

Don't worry, I'd like to inform you that I've noted your issue and our team is working to get a resolution on this.


{COMPLAINTS FOR DELIVERY}


** In case, the order does not get delivered, the team will get back to you on October , 2019.

- I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble. We will ensure precautionary measures are taken in order to avoid this situation next time around by the seller and the courier partner.

- Not to worry, the seller's service provider will try their level best to deliver the item as early as possible by the given promise date.

- We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.

- Please be assured that the seller is putting in additional measures to make sure that your order-to-delivery experience is a delightful one.

​​- Your co-operation and understanding​ in this regard will be greatly appreciated.

- We are having a close followup till your product reaches you, in case if your registered number is not reachable then we will get in touch with you on your alternate number.

- I understand how upsetting it would be that you haven't received your order. This is certainly not the kind of service we want you to experience but unfortunately things have turned out on this way.

- For assistance, in case we are unable to contact you on 9205175936, our dedicated team may send you an email. Kindly refer the same.

- You will be notified once the order is out for delivery. The above mentioned time frame is the maximum time within which you'll get the resolution.

- Although the seller will not be able to make up for this delay, the least can be done now is to ensure that the shipping charges you’ve paid for the item are refunded, which in this case is Rs.27/-. This amount will be credited as a Gift Card in your Wallet within 24 hours of successful delivery. You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app.

- I have taken your request and notified to 'E-kart' logistics to deliver the product within 5 pm by the maximum delivery timeline is 7 PM.

- Once the shipment is out for delivery, you'll receive an SMS with the call bridge details, so you can reach the Wishmaster securely using the call bridge details.

- Please be assured that we'll remain committed to providing you with the best shopping experience. Unfortunately, there is no such option to pick up.

- Not to worry, the feedback will be shared with the courier service provider. However, such issues will not be repeated.

- The courier office address or the contact details are not shared to us. Hence, I do not have the option to share the details and I am sorry about the same.

- Also, the self-pickup option is not selected, hence, the courier service provider will not hand over the product at the courier office. Please do not worry, your order will get delivered to you at your doorstep.

- The team is already working on this to make sure the order gets delivered to you soon.

- Please help me with your alternate number, so that I can take your request and escalate.

- On checking, I see that there is an unusual delay in the delivery of this order by promise date. Not to worry, the same has been notified to the team for investigation and you can expect the resolution on or before October 2019.

- Although the seller's try and do their best to ensure the items reach you as soon as possible, they cannot promise an early delivery.

- I request your patience while the issue is resolved to your satisfaction at the earliest.

- This is the estimated delivery date is just the maximum time frame, in most cases, the delivery will take place much before the estimated delivery date.

- In case, you find any issue with regards to the delivery please contact us at the earliest to help you accordingly.

- We'll definitely share the feedback with the courier service provider so that they can work on it.

- I am sorry to let you know that there has been an unexpected delay in having your order delivered.

- Please do not worry, this issue has been shared with the seller and their courier service provider to get this sorted.

- The resolution regarding the delivery will be shared with you.

- Could you please confirm the alternate contact number as it will be helpful in getting touch with you in case if we are unable to reach you on primary contact?

- I understand your situation since I'm also a customer somewhere, If I were at your place, I would have definitely felt the same.

- I will also take strong feedback with the courier service provider so that this will not be repeated again.

- Please do not get disheartened. We are taking it as feedback and we will improve our services for the best experience.

- We are taking it as feedback and we will improve our services for the best experience.

- Hence I request you to share your alternate contact number so that we may take definite action against this unanimous situation and may reach to you anyhow, in case your primary number gets unreachable.

- I would like to inform you that I have raised your concern, kindly note down your above-mentioned reference number.

- I certainly understand your concern and I am going to pass your message with the seller so that the issue could be fixed as per your will.

- I understand it isn’t the best experience when a product that you’re eagerly waiting for isn’t delivered.

- I understand that you've gone through an unexpected service from the seller's courier service provider.

- We always strive to provide a good service to all our valued customer like you. We'll definitely try to improve our overall services further.

- For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame. Kindly coordinate with us, we'll get back to you at the earliest with the possible resolution.

- Our team will try their level best to resolve it at the earliest.

- I can understand the importance and urgency of the order. Do not worry, the maximum timeline for the order delivery has been shared with you.

- Please be assured that it will not be going to repeat again in your future purchases.

- Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.

- I certainly understand that this delay has caused a loss of excitement to receive this product. Please be assured that this is not something we want our valued customers to experience.

- Also, I will update the same to make sure this will be delivered to you on priority.

- The Wishmaster will try it's level best to deliver your product at your delivery address.

- Since you are a valuable customer to us, we cannot make you happy by delivering a fake statement or promises.

- Please be informed that the maximum time frame for the delivery of the product is till 7 PM. Sorry to let you know that we do not have any Wishmaster details in our record. Once your product will out for delivery you will be notified via SMS or email along with the Wishmaster details.

- Strict feedback will be provided to the courier service provider in order to avoid such instances.

- The date provided is the maximum resolution deadline and you can expect much speedy resolution. We will not close your issue until you will get the resolution.

- I should be the one, saying thank you. You have been an awesome customer.

- We are glad to have you as our valuable and loyal customer. Please contact us, in case of an issue. We are here to help you.



(Repromise)

I am sorry to let you know that the delivery of your product has been delayed due to unforeseen courier related issues.

Please be assured that the seller is working with the courier service provider so that the item reaches you by October , 2019.

Sometimes the courier service providers face some unforeseen issues as the delivery of the product depends on many factors, due to which the order gets delayed.

I would like to let you know that the courier service provider will do their best to get the order delivered as per the new promised timeline.

I would like to inform you that we are working on your issue of delay in delivery and to resolve it, we need some time to coordinate with the courier service providers. So, you are requested to wait.



I am sorry to let you know that the delivery of your product has been delayed due to (Flood/Rain).

Please be assured that the seller is working with the courier service provider so that the item reaches you by 7 PM today.






I would like to let you know that subscribe feature being active in your account now and you will receive frequent updates on the movement of the order/product. Now you will get the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm.


Chat Generic Template

** Hi, this is *** and I'm here to help you with your concern today.

** I see that the previous chat got disconnected. Do not worry, this is ** assisting you.

** It is required to reach you out in case your primary number cannot be reached.

** Are we discussing about '______'?

** As all we wish is our customers to be happy with our services and the product.

** I value your precious time, our team try to make it resolved as quickly as possible.

** Let me see, What best I can do for you.

**Since I have not heard from you in a while. You can restart the chat if you'd like any help.

** Thanks for the confirmation.

** Please give me a minute or two so I can look up the information for you.

** I’m going to look into this for you right now. Kindly bare with me for a minute or two while I examine this issue.

** If there’s anything else I can help you with in the meantime, please let me know.

** Thanks so much for that additional information. It looks like we need some help from our team to resolve this.

** Our team might need to contact you, is there any alternate number you want to share?

** I would like to let you know Flipkart.com is a marketplace, the price and offer are decided by the seller/brand.

** Can you please provide an alternate contact number, so that if you are not reachable on the registered number, we can contact you on your alternate number.

** If you've got other questions or would like details about another order, please visit our Help Center section.

** I would like to thank you for your continued trust and support. 

** Please let me know if you have any questions around your order or any product listed on Flipkart and I'll be more than happy to help.



(Special)

I understand that you'd like your order '' to be delivered at a specific date.

I am sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

If you may not be available, you could have a friend or a family member collect the package on your behalf. If you like, you may cancel this order and place a new one at a later date, provided the stock is available with the sellers.

I assure you that the courier service providers will try to deliver your order again on the next working day if you were not around to collect it during the first attempt.

Your order will be delivered by September, 2019 and you can also track your order status here: http://fkrt.it/bqWLi~NN


However, in the unlikely event of the order getting delayed, the courier service providers will be intimated about this and they will attempt the delivery within the next business day.


{cx is concerned about the delivery of the order and wants it today hence denied for the same and tagged here by sharing promise date }