Notes

(Out for Delivery)

As I see that a Wishmaster from _______ is already on the way to deliver the item and it’ll reach you by 7 PM today.

You can also check your order status here: http://fkrt.it/bqWLi~NN

I understand your concern but sorry to inform you that currently, courier partner do not have an option to schedule delivery at a particular time frame due to courier constraints.

Although, the Wishmaster will try their best to deliver the shipment as early as possible.


I would like to let you know that the Wishmaster will call you if they're unable to locate your address or to confirm your availability.


I am sorry to inform you that we are not updated about the Wishmaster contact detail from the courier end.



In case, you find any issue with regards to the delivery please contact us at the earliest to help you accordingly.


(Wait and Refund)

I would like to let you know that a return request has been created for the order and a refund of Rs. /- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 02 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by 07 PM today as the Wishmaster will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.





A refund for this order will be done as soon as the originally delivered product is picked up and confirmed by the courier service provider.

Please keep the item along with the original product box, accessories & tags ready for pickup by as the Wishmaster from Ekart Logistics will not be able to complete the pickup in case any item is missing.

You’ll receive an email with the refund details.


(Wishmaster details)

I understand your concern that you want Wishmaster contact details for your order ''.

I would like to let you know that the Wishmaster from _______ will call you only if they're unable to locate your address or to confirm your availability.

However, you can contact the Wishmaster at your convenience through a secure connection using the number that you would have received with the out for delivery SMS and dial-in the PIN.

I would like to inform you that to contact the Wishmaster using Bridge details, you need to use the contact number '' which you've entered while placing the order.

I am sorry to inform you that we are not updated about the Wishmaster contact detail from the courier end.



(Return 48 hours)

I understand your concern about the return for the product '' with the order ID:

As per checking our records, I see that your return request was cancelled which is on cancel requested state at the moment.

I request you to wait 24 to 48 hours for the completion of the cancellation process.

You can also create a return after 48 hours so that return request can proceed afterwards.

If you did not get any SMS or email about the cancellation of return please write to us we will be glad to assist you.



I would like to let you know that the return request for the order has been cancelled as the issue type you have selected while creating the return was incorrect.

I request you to kindly wait for 48 hours for the successful completion of the return cancellation process. After that, you can create a new return with the right issue type.

If you face any issue while creating a return for this product then you can write back to us and we will assist you in the best possible way.



As per your request, I have notified the seller to cancel the previous return request.

It is in cancel requested state. Not to worry, it shouldn't take more than 48 hours to get updated. Once the status is updated, you will be notified via email and SMS.


This is required to help you as you have placed a return request with insufficient details of the issue that you are facing.

Yes, we are able to take an appropriate action on your behalf to fix the issue as soon as possible for you.


(DEBIT CARD EMI)

I understand your concern that you want to know about the 'No Cost EMI on Debit Cards'.

I would like to let you know that a new payment mode, 'No Cost EMI on Debit Cards' has been introduced for a select set of customers. EMI on debit card payment is available on selected sellers and products and the same will be mentioned in the product page.

I request you to kindly send an SMS 'DCEMI' to 57575 to check eligibility.

Important note:

- Only a select base of pre-approved customers will be eligible for No Cost EMI on Debit Cards
- These customers will be able to view the offer on their payment page during checkout
- Though this option may be displayed on the product page, only eligible customers will see this option during checkout

Following are the criteria:

- Debit Card EMI/Pre-approved EMI is offered by HDFC/AXIS/ICICI/SBI banks
- Interest rate and tenure differs from bank to bank
- You can buy only one product at a time, however, the number of units for a single product may vary based on banks
- There are no processing fee or additional charges
- You need NOT pay any down payment amount to avail this offer
- EMI plans cannot be changed once an order is placed
- The minimum transaction amount to avail this offer differs from bank to bank
- The maximum transaction amount to avail this offer will vary for each user depending on credit availability

In future, if you have any query feel free to write back to us, we'll be happy to help.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.



(Refund Pilot)

I understand your concern about the refund of your order ID: .

I would like to inform you that the seller has refunded Rs. /- for your order '' to your 'Credit Card' on September , 2019 and this amount should have been credited on September 6, 2019.

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number : 92771235618520191012.

If they are unable to help, you may raise a dispute with the bank's grievance cell.



(Unable to place COD order)

I understand your concern that you are unable to choose the 'Cash on Delivery' option for your orders.

I'd like to let you know that Cash on Delivery service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers is offering the Cash on the Delivery facility at your pin code. In the future, they may resume the service in your area.

However, you can also choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card to place your order for now.


Here's how you can check if Cash on Delivery mode of payment is available at your preferred delivery address:

1) Visit the product page and use the ‘Check Availability’ feature by entering the pin code.
2) Serviceability/ delivery date/ Cash on Delivery availability will be displayed on the individual product page.


Availability of Cash on Delivery depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.


Address Change Denied (New one)

I certainly understand your concern regarding change in shipping address.

As per your concern, I would like to inform you that the seller has already shipped your product due to which the seller will not be able to modify the shipping address.

I am sorry about that.

Moreover, I would like to inform you that you can co-ordinate with the Wishmaster if the address mentioned by you falls nearby the address where you want to get the product to be delivered.

OR

As per your concern, I am sorry to let you know that Wishmaster will not mange to deliver the product at a different Pin code.

If you wish, you may cancel the order and place a fresh order again at your desired location.

Please understand that the Wishmasters were bound to deliver the product at the mentioned address only.

Thank you for your kind understanding.
It will be a great move.



(Not Eligible)

I am sorry to hear that you're facing an issue with your product.

I see that the product was delivered to you on February 01, 2019 and since it has crossed the seller's 10 days replacement policy period, the seller will not be able to fulfill your replacement request.

As per my check your product is covered under 1 year manufacturer's warranty.

You can get in touch with the brand authorized service center and they'll be able to help you out with any product related support you may need.

The invoice can be used to avail services at the brand's authorized service centers within the warranty period.

Here are the details to the brand authorized service center:

Contact number: 18001022777

E-mail: [email protected]

https://www.realme.com/in/support


In the unlikely event of the brand's authorized service center not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.


Invoice Unable:


I am sorry to let you know that I am unable to accommodate your request for the invoice at this moment as we are facing a technical error.



Since the status of your order is not updated to 'delivered' due to a pending confirmation by the courier service provider.

Once the status is updated, you'll get an email on your registered email address '[email protected]' with the invoice of your product.

I am sorry but I am unable to accommodate your request for the invoice at this moment as the status of your order is not updated yet. Not to worry, it shouldn't take more than 24 hours to get updated.

Please do not worry, it will be updated within 24 hours and you'll get an email for the same.


(Registered Contact Number Change)

I would like to inform you that changing your registered phone number is very simple and can be done only from our website at the moment.

I request you to kindly follow these steps to change your contact number:-

Updating/changing your contact number is very simple and can be done only from our website at the moment.

Here's how you can do it:

1) Go to 'My Account'
2) Under 'Account settings', go to 'Profile information'
3) Select 'Edit' and enter your new contact number
4) An OTP will be sent to your new and current phone number
5) Enter it in the text box along with your Flipkart account password and click on 'Verify mobile'
6) Click on 'Save Changes'

That's it! Your new phone number will be updated and you can continue using your Flipkart account.


(Phonepe refund pilot)

I would like to let you know that the seller has refunded Rs. 779/- for your order to your 'PhonePe UPI' on August 04, 2019 with the refund reference number: P1908031535115781704525 and this amount should have been credited on August 14, 2019.

In case, you didn't get the full refund amount we request you to get in touch with the Phonepe support:

Email address: [email protected]
Contact number: 01246789345


(Shipped item payment through prepaid mode)

I understand your concern about the payment of your order ID: with the product ''.

I would like to let you know that the seller has successfully received your payment through Debit Card on April , 2019 for your product and now you don't need to pay any amount at the time of delivery.

Also, I would like to let you know that it has been shipped through _________ on April , 2019 by the seller with the tracking ID: .

The order will reach you by April , 2019.

You can check your order status here: http://fkrt.it/bqWLi~NN

(Authenticity)

I understand that you are concerned about the authenticity of the product ''.
I
I would like to assure you that sellers are mandated to list only genuine and brand new products on Flipkart.

In case you'd like any product support after the return period, the invoice provided can be used to claim warranty across the brand's authorised service centres within the warranty period and beyond.

To know more about the returns policy click here: https://www.flipkart.com/pages/returnpolicy


Order Modification

I understand that you'd like to change the colour of your product '',

I am sorry but we do not have this option right now as this can only be done while placing an order.

If you'd like, you can cancel this order '' and place a new one based on your requirement.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

We would like to thank you for your understanding.


(Same city misroute)

I would like to let you know that shipment has reached a different location instead of the one closest to you due to incorrect pin code entered while placing an order.

The seller is working with the courier service provider to resolve this. I request you to wait for additional 03 business days for delivery of the product.



(Call back arranged)

I would like to let you know that you'll get a call back from our team to resolve your issue and you'll get a call back by April 23, 2019, at 04: 00 PM.



(Ship together cx wants to cancel)


I understand your concern that you want to cancel your product '' from the order ID: .

I would like to let you know that your product has been shipped in a package along with other items. If you wish to cancel this item, the other items in the package will also be automatically cancelled and single item cancellation is not possible.

If you'd like, you can cancel this order and place a new one based on your requirement. You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

If you don't want to cancel the entire order we request you to accept the package and raise a return request for the product.



{SUPER COINS}

I would like to inform you that Flipkart Plus is an earned program and once they have 300 SuperCoins (in ‘Coin Balance’) in their account, they can choose to be a Flipkart Plus member by clicking on ‘Join Now’ button on the ‘Flipkart Plus Zone’ accessed via ‘My Accounts’ or Flipkart Logo on the Home page (SuperCoins will not be deducted after activation)

2 SuperCoins per Rs. 100 spent

50 SuperCoins (Rs. 2500 & Above)


SuperCoins will not be deducted after Renewal/Activation


Here's how you can see the details of the SuperCoins that are reflecting as 'on the way', 'credited', 'used' and 'expired':


For App

- Click on Flipkart logo

- Go to 'Flipkart Plus' page

- Click on 'SuperCoins'


For Website

- Click on 'My Account'

- Go to 'Flipkart Plus' page

- Click on 'SuperCoins'


(REJECTED)


As per the update from the courier service providers, the order was rejected at the time of delivery.

The delivery can be reattempted within 48 hours based on your response via IVR call or Feedback link in the Ekart SMS.

You will get an IVR call (maximum 3 calls, in case of no response) and based on your’s response the delivery will be reattempted within the next 48 hours


(WRONG UPDATE PROVIDED (PREPAID)}

I am sorry to know that you haven't received your order.

As I see that the order status has been updated as 'Delivered' on June 28, 2019.

I request you to check with your relatives, friends or neighbors if anyone you know has collected the shipment on your behalf.

If still, you did not find the order, I request you to kindly get back to us we'll surely help you out accordingly.


Unregistered


I am sorry to let you know that I am unable to find your order details using the email address you've written to us. Please write back to us from your registered email address so we can help you out.

You can also check your order status here: http://fkrt.it/bqWLi~NN

Hope to hear from you soon.


Cancelled by the courier partner
I am sorry for the trouble you had to go through.

I am sorry to let you know that your order was cancelled by the seller due to unforeseen issues faced by the courier partner.

Hope this helps.