Notes
Notes - notes.io |
How are you doing today?
Please tell me how can I help you today?
Empathy statements.
Check
I don't mean to rush you but are you still with me? I do not want to lose this chat, I just want to assist you in the best way possible.
Item confirmation.
Just to make is this the item...............we are referring to?
ORDER NOT RECEIVED.
Good afternoon, $contacts.name.first. I hope you are having a great day! I am really sorry to know that you didn’t receive your order; I will do my best to provide you a resolution and a way to rectify it.
ORDER HAS NOT BEEN SHIPPED YET.
Good morning $contacts.name.first, I hope you are having a great day! I am really sorry to know that your order has not shipped; will do my best to provide you a resolution and a way to rectify it.
ORDER HAS NOT RECEIVED YET
Good morning $contacts.name.first, I hope you are having a great day! I am really sorry to hear that you haven’t received your order; I will do my best to provide you a resolution and a way to rectify it.
ORDER HAS NOT AN UPDATE.
Good morning $contacts.name.first, I hope you are having a great day! I am really sorry to know that you haven’t received any update about your order; I will do my best to provide you a resolution and all the information.
Good morning $contacts.name.first, I hope you are having a great day! I am really sorry to know that your order hasn’t arrived at the store; I will do my best to provide you a resolution and a way to rectify it.
ORDER INCOMPLETE.
Good morning $contacts.name.first, I hope you are having a great day! I am really sorry to know that you didn’t receive your order complete; I will do my best to provide you a resolution and a way to rectify it.
DAMAGED
Good morning $contacts.name.first, I hope you are having a great day! I am really sorry to know that your item arrived damaged; I will do my best to provide you a resolution and a way to rectify it.
ORDER CANCELLED
Good morning $contacts.name.first, I hope you are having a great day! I am really sorry to know that your order
was cancelled; I will check it and will provide you the reason and a resolution.
MARKETPLACE:
Thank you for waiting. I apologize for the inconvenience caused on this order, I was checking the order information and I see that the item was ordered and shipped for one of our third vendor ********** ,. For that reason and in order to help you with a replacement or a refund , I will email our vendor in your behalf to work with them on your case and get it resolved as soon as possible. We will email or call you within 24 hours with the resolution. May I go ahead?
Thank you very much for your patience and your time, I really appreciate it. Let me tell you that your process has been done. You will be contacted within 24 hours. They will be gladly to provide you a resolution as soon as possible. , If for some reason you don't receive the email, please do not worry, just contact us back and let us know, we will glad to assist you.
Casaquetion Power.
$contacts.name.first, Please accept our deepest apologies for this inconvenience. Rest assured that we are always working to improve our service and provide the best online shopping experience possible. We will be working diligently to avoid this kind of issue in the future.
Please accept my deepest apologies again for this inconvenient and I want to thank you for being so kind beside this inconvenience.
Lost after delivery.
Thank you very much for your patience today and your time, $contacts.name.first.
I am afraid to tell you, the item was delivered on xxxxxxxxxxxxxxxxxx
It appears that it was lost after delivery and we want to make it right, your satisfaction means everything for us.
Would you like for me to process a replacement for your item?
Refund done
Thank you so much for waiting $contacts.name.first
I’m glad to tell you that I was able to process the refund in my system for $xxxxxx Please allow 5 business days to be posted in the original payment method.
Please let me know if is there anything else I can do for you today?
Replacement done
Thank you so much for waiting, $contacts.name.first.
I’m glad to tell you that I was able to process the replacement.
You’ll receive an email confirmation in a few of minutes with the new order number and your delivery day.
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