Notes

GOLI

Please do not worry, you won't get more disappointed from us.
We will not close your case, until you get resolution.
We have a dedicated team for your issue, hence I request you to please wait till above mentioned time.

Also, I do not want to dissatisfy our valuable and loyal customers as due to seller's policy we'll not be able to help you out and trust us if there is anything I could do for you then we would have definitely helped you out.

No need to worry, I will check and help you with this.

The seller had initiated the refund of RS. 1299 on July 07, 2019 and should have been credited to your bank account by July 09, 2019.

We haven't heard from you in a while. You can restart this chat if you'd like any additional help with this order.

Please try to understand if there is an option with me, I could have definitely helped you out.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.

I completely understand and this isn't something I would want you to go through. You can be sure that we'll take definite steps to set this right.

We are providing feedback to the seller in order to minimize such issues which adversely affects the experience of our shoppers like you.

We are providing feedback to our concerned team in order to minimize such issues which adversely affects the experience of our shoppers like you.

I'll take this up personally with the courier service providers as well as the seller and make sure they take utmost care to ensure this does not happen again.

I'll definitely share your feedback with our courier service provider, so they can work on it.

I've noted this down and will make sure appropriate feedback is shared with the seller so that you do not experience this next time around.

I've noted this down and will make sure appropriate feedback is shared with our concerned team so that you do not experience this next time around.

I want to assure you that additional measures are put in place so this does not happen again.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

Thank you for being so cooperative while I tried to help you in the best possible way.

I know you are upset about the issue. I can certainly understand that as I am also a customer somewhere. I assure you that I have assisted you to the best of my knowledge. I don't want to misguide you.

I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.


I can understand how you feel in this situation. In fact, if I would be at your side I felt same as well.

I am really sorry I could not help you in a way you wanted me to do.

However, be assured this is the very best I can do for you.

As I was not able to help you in way you wanted me to do. I will share your feedback to the team for your better experience.

Thank you for being so cooperative while I tried to help you in the best possible way.

I am sorry there is no such thing as of now however, I will consider your voice as feedback and will share to the seller so they can consider implementing for the same in the future.

I would feel the same if I would be at your place however trust me sir, I have done my best at my end.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.

Since, your case is already with our team so it is my humble request kindly wait by December 04, 2019. Please be assured you will be getting the best resolution in this regard.

( DELAY IN DELIVERY IF CX DISPUTES WHY YOU TAKING SO LONG TO RESOLVE)

I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.

However, trust me if there would be anything else then I would have done it for you.

I hope you will understand my limitations.

I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.

Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.

We do want to keep you as a happy customer for a long time.

Customer smile is our first priority.

I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.

I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.

I greatly appreciate that you are taking this initiative and bringing this to my attention.

Your suggestions and feedback is something that is very important to us to make your online shopping experience better.

I do value you as a valuable customer, your time, your money.

Give us a chance to help you and to keep you with us as a happy customer.


Cases out of control ( MY OWN)

I do feel the situation you are in however, trust me this is not in my hand.

We are sorry for the trouble and this isn't something we would want you to go through.

This is certainly not the kind of service we want you to experience but very unfortunately things has turned out on this way.

In case, if you have received the delivery message as you've mentioned that your order has been delivered but you haven't received the same, we request you to please ask your friend or a family member if they had collected the package on your behalf.

If still your issue doesn't get resolved, please get back to us. We will definitely help you out.

Hope this helps.


Refund / Replacement

I would like to inform you that the seller is happy to provide you the refund for the product.

I would like to inform you that the seller is happy to provide you the replacement for the product.

May I go ahead and ask the seller to create the refund request on your behalf?

May I go ahead and ask the seller to create the replacement request on your behalf?

The seller will need to ask some questions to proceed the return request. Shall I proceed with the same?

Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?

Please confirm that do you have the brand box or MRP tag that you have received along with the product at the time of delivery.

The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes.

Also confirm whether the pickup address will be same as delivery one to raise the return request.

Your primary number is '8160210103' correct or not?

Would you like to share any alternate contact number?




Please be informed that an alternate contact number is required in case there is a need to reach out to you if the primary number is not reachable.

I would request you to share your bank details so that the seller can proceed the return request.


(1) Account holder's name (Should be the same as registered for the order):
(2) Bank name and Branch:
(3) Account number:
(4) IFSC: