Notes

Goli

No need to worry, I will check and help you with this.
Please try to understand if there is an option with me, I could have definitely helped you out.
Trust me if there is an option with me, I could have definitely helped you out as you are one of the valuable customers for us.
I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.
We are providing feedback to the seller in order to minimize such issues which adversely affects the experience of our shoppers like you.
I'll definitely share the feedback with the courier service provider, so that they can work on it.
I've noted this down and will make sure appropriate feedback is shared with the seller so that you do not experience this next time around.
As you are one of our valued customers, your satisfaction is one of our primary concern.
I want to assure you that additional measures are put in place so this does not happen again.
Feedback and suggestions from customers are taken seriously and have been instrumental to our success.
Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.
Thanks for your kind understanding in this regard.
I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.
If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.
I am really sorry, being a valuable customer you are facing the trouble.
I can understand how you feel in this situation. In fact, if I would be at your side I felt same as well.
I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.
I see that your experience has been an unpleasant one since the order has not been delivered to you as per the promised timeline.
I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.
I’ll make sure it’s passed on to our team.
Sorry about that, Harsha. We'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.
Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.
Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.
I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.
You can be certain that your details are safe and you can continue to shop with confidence.
It was a nice chatting with you today!
Ravi, I understand that you're upset about the delivery of your order. I've been trying to do my best to help you out and would request you to please try to understand.
Trust us if there is an option with us, we could have definitely helped you out. As you are one of the valuable customer for us.
In future, if you have any query feel free to write back to us, we'll be happy to help.
I would like to thank you for your continued support and trust.
I completely understand your disappointment, we don't want our valued customer to face such issues.
Your valuable feedback has been shared with our team and they will look into it to reduce such instances in the future.
This is certainly not the kind of service we want you to experience but very, unfortunately, things have turned out on this way.
I ensure you that, feedback will be shared to our seller and our team will work with them to minimize such issues which adversely affects the experience of our valued shoppers.

I know how frustrating it can be – let’s see how I can help you…”
I completely understand how frustrating it is…”
I appreciate how difficult it is for you. I will try my best to assist you”
We are keen to resolve this as much as you are…”
If I were in your position, I would feel exactly the same…” “I appreciate you bringing this to our attention…”