Notes

Happy holidays! It's a pleasure chatting with you today. How may I help you?

There is no need to thank me, I am more than happy to help you. Please remember that you are always welcome to chat us back if you need further assistance. It's been a pleasure assisting you. I am going to disconnect now. Thank you for contacting Walmart.com. Happy holidays!

I did not receive another response from you. Therefore, due to inactivity the system is going to close the chat, but if you still need further assistance, please do not hesitate to contact us back and we will be more than glad to assist you. Thank you for contacting Walmart.com. Have a great day!

I am afraid of the automatic disconnection, I've not heard from you in a few minutes, Are you still in the chat?

I want to make sure you received all the necessary information from me today. Is there anything else I can assist you with today?
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I’m sorry to read the issue you have with your order. Let me do my best to assist you.

I’m sorry to read the issue you did not receive your order. Let me do my best to assist you.

DISCULPAS
Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and your item appears to be stuck in processing. There are several reasons that this can occur including operational and system issues. I apologize for the inconvenience. At this point, the best option would be to attempt to cancel the item and reorder if you still want it. Would you like me to attempt to cancel your order? I can process the cancellation, but it will require a new order to be placed.

Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and according to our carrier information, it got lost in transit, since we didn’t receive updates from the carrier. In order to correct it as soon as possible if you allow me a few moments, I'll start a replacement for you right away.

Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and according to our carrier information the order was delivered, but was lost after delivery since you did not receive it. So in order to correct it as soon as possible if you allow me a few moments, I'll start a replacement for you right away.

The replacement has no charge for you, once your order ship you are going to receive an email confirmation with all the tracking information.

I can process a refund for your order. I really want to offer you a replacement but I am afraid the item is out of stock. May I process the refund for you?
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Once again, my deepest apologies for such situation experienced with your order. Please be assured that we’ll always working to improve, and we’ll work to avoid this kind of situations for future orders.

I really understand you, I know what it feels like. It's annoying when you need something and it's not ready on the date the delivery was estimated. You can be assured that I'm documenting this inconvenience in my records to avoid this situation happens again.

I am sorry for the inconvenience this situation might have caused you. I understand how important is this for you and to rectify this matter, please be assured that we are going to work hard to prevent this issue in the future.

I will document it, rest assured we are working to improve our service and offer you a better online shopping experience and to avoid from this happening again.

We care about your interests, and we always work very hard to fulfill your expectations. Your satisfaction is my top priority.

I really understand your concern. Thanks for understanding this situation, I really appreciate your patience, and again I am sorry for this inconvenience.

Let me apologize for all the inconveniences we’ve caused you, I know that this is not the kind of service you expect from us and I completely understand your frustration, that’s why I’m going to assist you immediately about this matter

MARKETPLACE
Thank you very much for your patience today, I’ve researched your order and it was ordered from one of the 3rd party Marketplace sellers on our site, I want to apologize for the inconveniences that you are experiencing, since I understand that the item is important for you. In order to receive the best assistance regarding your order from [enter MP seller name], allow me a few moments to escalate this issue directly to my higher department. You should receive a response via email within 24 hours. Please allow me a moment while I escalate this case.

Thank you so much for waiting, I really apologize for the inconvenience caused you, I have escalated your case to my higher team, our team will email you in the next 24 hours with the resolution. I will leave the proper comments and rest assured we are working to improve our service and offer you a better online shopping experience and take care with our Retailer to avoid this happen again, and you can be sure about that.

AUTHORIZATION HOLD
I was checking your order and the charge that you see in your account is an authorization hold, this is not a real charge and we use this to verify your payment method. When an order is shipped or cancelled Walmart.com send a notification immediately to get this hold released, this takes within 5 business days. I already checked in your account and we already sent this notification, at this time I kindly recommend you to contact your financial institution due this pending charge hasn't been released.
EXPIRO
Thank you for patiently waiting, I've checked your order and I can see that you received it on April 25 and I can see that the return time frame expired on 07/27/2019. Let me kindly explain you that for returning an item, you have 90 days for return it after to receive it, if the item doesn't work after the 90 days we recommend to our customers to contact the manufacturer due they offer 1 year of warranty.

CAMBIAR ORDEN
I am sorry to inform you that, due to security reasons, we are unable to change an order after you click "Place Your Order" because your order begins processing immediately. In this case, I recommend you if you allow me to cancel the order, do not worry the refund would be posted within 5 business days and you could place a new order with the correct. May I proceed to request the cancellation for this order?

RESHOPPED:
Thank you very much for waiting, I was checking in the system and the ITEM was cancelled and reshopped because the item was not available at the store. This means that our system checked if the item is available at a fulfillment center so they can send it to the store. In this case this item is going to ship on DATE and once it ship you are going to receive an email with the tracking information.

TRANSFERED CHAT
Hello. I don’t want you to have to repeat yourself so I would like to take a moment to read the conversation you had with the previous agent. It should only take a moment or two.

REFUND PROCESS
Thanks for the information, please allow explain you how the refund process works. I have checked the details about your order and according this information, your refund started on Sep 12, the refund process take 5 business day, that's mean that your refund will be reflected on Sep 19, if you don't receive tour refund by end of this day, please contact us back to escalate your case to our higher department.

CLOSED ACCOUNT
Thank you for your patience. I have closed the account. If you wish to open a new account using the same email address please allow up to 24 hours, to ensure our system has recorded the account as closed.

PUT
Thank you very much for your patience today, I want to apologize for the inconveniences that you are experiencing, since I understand that the item is important for you, after carefully checking the order, I was able to confirm that your order is still processing, this type of order can take within 48 hours, however according to my records the process of this order is almost done, so you should receive the "Ready for pick up" email in a few hours. It's possible that the store has not updated their information for the ready for pickup email to be sent, in this case I recommend you to wait by the end of the day for an update.

I am really sorry for the inconvenience it caused you. I really would like to be at the store to fulfill the order for you but I am afraid I am unable to do so. So, I will do all that I can to push our store and work with this faster.

PUT Pick In Progress
Thank you very much for your patience today, I have checked your order and according to my records, the item is currently being processed at the store.
However, this is all the information that the store has provided to us, so in this case, I would strongly advise you to call them at STORENUMBER , as they would be able to provide you with more accurate information regarding the status of the order.

PUT Picking Complete
Thank you very much for your patience today, I have checked your order and according to my records, the order should be available for pickup. However, it's possible that the store has not updated their information for the ready for pickup email to be sent, in this case I recommend you to wait by the end of the day for an update, or if you would like to expedite this process. You can contact them directly at xxxxxxxxxxxxxxxxxxxx, I am sure that they will provide you with all the correct details.

S2S
Thanks for waiting, I have checked your order and according to my system your order should arrive at your store on [***INSERT DATE***]. When your order is ready to be picked up, you will receive an email letting you know it has arrived at the store. You may pick up your order between 10:00 a.m. and 10:00 p.m. daily. Site to Store orders not picked up within 7 days of arrival will be canceled and refunded back to your original method of payment.

READY TO PICK UP
Thanks for waiting, I have checked your order and according to my system your items from order number [***INSERT ORDER NUMBER***] are ready for you to pick up at the store you selected, which is listed in your order confirmation email. It's possible that the store has not updated their information for the ready for pickup email to be sent. Your order was delivered on *DATE AND HOUR* and this was received by **Person name**, I would like to recommend you call to the store to be sure that your order is ready to pick up, please ask directly for the person that received your order, the store phone number is **Phone number* You will need your order number and a valid photo ID that matches the name of the pickup person on your order.

FRAUDE
My deepest apology for all the issues with your account. Thank you for bringing this unauthorized purchase to our attention. For your safety, we recommend you if you can change the password or from further use and deleted any saved payment information to help prevent any future unauthorized activity. For future purchases, we will need you to use a different email address and credit card. We kindly and strongly recommend that you also get in touch with your financial institution to make sure that there has been no other fraudulent activity.

MISSING PARTS
Thank you very much for your patience today, I am really sorry to inform you that, unfortunately, we are unable to send a replacement just for a part of the item. I would like to offer you a replacement just for those items but due to those are shipped in the same box, we need to replacement the whole item. Or if you prefer, other option should be if you would like to call the manufacturer to check if they can ship the damages parts for you. Would you like to call them first to check if they can assist you with this?

ITEM MISSING FROM THE BOX
Thank you very much for your patience today, I can imagine how important is for you to get all the items that you ordered and I truly apologize that you are in this situation. I checked your order and it seems that the item was missing from the box. I am really sorry for the inconvenience this situation might have caused you.

ESD AND EDD STATUS:
Thank you very much for waiting, I checked your order and according to our records it is going to be ship on .. and you should received it on … Once it has shipped, you will receive a confirmation email containing the tracking information.

Thank you very much for your patience today, and thanks for bringing this matter to our attention, I perfectly understand that we offered you the 2 days shipping, however due to carrier’s availability we didn’t meet your expectations shipping this order and deliver it to you in the 2 days that we promised you. Please accept my sincerely apologizes, but be assured that we are working to improve this new shipping service. Could you please be so kind to wait for this order, and rest assured that will document this in order to prevent future delays in your order.

Thank you very much for your patience today, and thanks for bringing this matter to our attention, I perfectly understand that we offered you an estimated delivery date, however due to carrier’s availability we didn’t meet your expectations shipping this order and deliver it to you in the date that we promised you. Please accept my sincerely apologizes, but be assured that we are working to improve this new shipping service. Could you please be so kind to wait for this order, and rest assured that will document this in order to prevent future delays in your order.

UNDO CANCELLATION
Thanks for waiting, I have tried to undo the cancellation but my system did not allow me process it, due that it was placed the cancellation request. However I would like to recommend you wait till tomorrow because the cancellation sometimes take 48 to be processed, and sometimes it is not processed. The shipping day was tomorrow, if the order is not cancelled the item will be shipped and you will receive the email notification with the tracking information.

PICK UP PERSON
I apologize for the inconveniences you are having with the system, I was trying to edit this as well but I am afraid we are having some issues with the option because the order is being processed.
But do not worry; what I can do is place the comments in your order so the store can check the changes in the pick up person for your order – without inconveniences.
Could you please let me know the person name you need to add to your order as the authorized pick up person?
I will leave the proper comments in my note with the name Please when will go to pick the item, suggest at store review the order to verify it.

DELAY CASACA POWER:
Than you so much for waiting, I have checked the shipping date and it was correctly shipped, however the delivery depend on the carrier, I really understand you, I know what it feels like. It’s annoying when you need something and it’s not ready on the date the delivery was estimated, and rest assured we will take care on it. The best way would be wait for your order, I could issue a discount of 10% on your order for the inconvenience caused you, I completely understand that it does not rush your order but the delivery is not completely on my hands, I hope you can understand that.

Thank you so much for waiting, I have checked the shipping date and it was correctly shipped, however the delivery depend on the carrier, I really understand you, I know what it feels like. It’s annoying when you need something and it’s not ready on the date the delivery was estimated, I am sorry that this item is late, it is however, on its way and we ask that you give it 24 hours after the estimated delivery date to arrive. Which for this order would be 08/11/2019. Please contact us again if you do not receive the item by then. Rest assured we will take care on it. The best way would be wait for your order, I could issue a discount of 10% on your order for the inconvenience caused you, I completely understand that it does not rush your order but the delivery is not completely on my hands, I hope you can understand that.