Notes

==> Unable to understand issue Hi Praneeth,
Thanks for writing in and being a valuable Flipkart Plus member.
We are sorry to let you know that we are unable to understand your issue.
Please write back to us within 72 hours with the exact issue, so that we can help you out.
While replaying to this e-mail, please ensure that the subject line is not edited.
Hope to here you soon.
Thanks for choosing Flipkart.
==>ID Proof
Hi Sekh,
Thanks for writing in and for being a valuable Flipkart Plus member.
We understand that you are facing an issue with your product 'OPPO F11 Pro (Aurora Green, 64 GB)' with the order 'OD116887005954867000'.
We are sorry for the trouble and this isn't something we would want you to go through.
We would like to let you know that your request for return cannot be fulfilled by the seller as they are unable to verify your details about your address.
We request you to send us another ID proof mentioned below within 72 hours, so that we can confirm your identity and solve your issue.
1. Driver's license
2. PAN Card
3. Passport
4. Voter's Identity Card
While replying to this email, please be ensure that the subject line is not edited.
Hope to hear you soon.
Thanks for choosing Flipkart.

==>if cx req. invoice without email then send this mail and sms

Sms invoivce
Invoice Request: As requested by you, the invoice for your {product_name} has been shared and is available under ‘Your issues’ section of the Help Centre (app only): https://www.flipkart.com/helpcentre

Hi Amit,
Thanks for writing in.
We understand that you want an invoice for the order 'OD117029162919841000'.
Happy to help! A copy of the invoice provided by the seller for your 'Realme C2 (Diamond Blue, 32 GB)' has been attached to this email.

Here's how you can get your invoice instantly next time around:
1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’
The invoice will be sent to your registered email address used while placing the order.
It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.
We would like to thank you for your continued support and trust.
Hope this helps.
Thank you for choosing Flipkart.

==>1 invoice case
Hi Ajay,
Thanks for writing in and for being a valuable Flipkart Plus member.
Weunderstand that you want an invoice for your product 'Lenovo Mobile Battery For Lenovo K3 Note' with the order 'OD111294705847207000'.

We are sorry to let you know that the seller is unable to provide the invoice for your product due to some technical error.
However, we have already escalated the issue to our concerned team and they will look into this and get back to you with an update within 72 hours.
Hope you will understand.
Ajay, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thank you for choosing Flipkart.

==>2.Hi Vineet, (invoice 2)

We're writing in continuation to our previous email about the invoice for your product 'HP Core i3 5th Gen - (8 GB/1 TB HDD/DOS/2 GB Graphics) 15-be003TX Notebook' with the order 'OD109552759117086000'.
We are sorry to let you know that the seller is unable to provide the invoice for your product due to some technical error.

However, we have already escalated the issue to our concerned team and they will look into this and get back to you with an update in 72 hours.
Hope you understand.
Vineet, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thank you for choosing Flipkart.

==>INVOICE RETURN
(in case product return requested state)
We are sorry to let you know that the seller is unable to provide you invoice for the product as it is under return requested state.

(in case product returned)
We are sorry to let you know that the seller is unable to provide you invoice for the product as it has been returned to the seller.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’
The invoice will be sent to your registered email address used while placing the order.
It's that simple! In case, you don’t find the invoice in your inbox, please check the spam folder.

Hard COPY >>>>>>for denying of invoice
for other soft copy with (please change the team to this L1 NON WSR )
RR SCAT

==>3. Ptoduct is already delivered. Its not as per picture shown. I need to raise return request
Hi Jasleen,
Thanks for writing in and being a valuable Flipkart Plus member.
We understand your concern that you are facing issues with your 'Miss & Chief Set Of 30 Baby Shower Party Props Photo Booth Board' and 'Sanjog Boho Crown Headwrap Wedding Garland Floral Tiara Hair Band'.

We are sorry for the trouble and this isn't something we would want you to go through.
We would like to let you know that as specified by you, a return request has been created for the order 'OD116961602294416000' and a refund of Rs. 544/- will be initiated as soon as the pickup of the originally delivered items is confirmed by the courier service provider.
You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 2 business days, as per standard banking procedures.
Please keep the items along with the original product box, accessories and tags ready for pickup by November-

==>4.Need additional information
Hi Nitika,
Thanks for writing in.
We understand that you are concerned about the 'Quality' and 'Packaging Manner' of the product 'KTC Casual Half Sleeve Solid Women Blue Top'.
We would like to assure you know that we mandate sellers to list only genuine and brand new products on our website and app.
We would also like to let you know that the seller always provide best packaging manner for the delivery of the
product.
Not to worry, if you will face any issue with the product so you can write back to us.
However, your order has been approved by the seller and it will delivered to you by November 15, 2019.
You can expect more updates once it is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN
Now you can track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.
Hope this helps.
Nitika, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.
==>5. if refund not received
Hi Anupam,
Thank you for writing in and being a valuable Flipkart Plus member.
We understand that you have not received the refund of your order 'OD116687878505362000' for 'TRYST 7509769 Analog Watch - For Men'.
We are sorry for the trouble and this isn't something we would want you to go through.
Please be assured that we have assigned your issue to our concerned team and they will look into this and get back to you with an update by November 13, 2019.
Hope this helps.
Anupam, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.

==>6.Refund status enquiry
Hi Anand,
Thanks for writing in.
We understand your concern that you have not received the refund for your 'iBall Mini Earwear A9 Bluetooth Headset with Mic' with the order 'OD116849230397318000'.
We are sorry for the trouble and this isn't something we want you to go through.
We’d like to let you know that the seller has refunded Rs. 599/- to your 'SBI' Bank account on November 01, 2019 with the refund reference number: 930510915677. This amount should have been credited by now.
You can also check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN
In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number.
If they are unable to help, you may raise a dispute with the bank's grievance cell by following these simple steps:
1. Click https://cms.onlinesbi.com/CMS/ and fill in your details
2. Choose ‘Technology: Internet banking’* in the ‘Category of Complaints’ field
3. Choose ‘Online Payment/Transfer’* in the ‘Product & Services’ field
4. Choose ‘Merchant Transactions’* in the ‘Nature of Complaints’ field
5. Click on ‘Submit’ and the bank will get in touch with you soon
*The drop-down options are subject to change at the bank’s discretion. Please choose the appropriate option based on your request.
We would like to thank you for your patience and understanding.
Anand, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.

==>7. delay in delivery
Hi Abhishek,
Thanks for writing in and for being a valuable Flipkart plus member.
We understand your concern about the delivery of your 'Sleepyhead Sense - 3 Zoned Orthopedic PCM Cooling Foam Mattress 8 inch Queen High Density (HD) Foam Mattress' with the Order ID 'OD116771129915038000'.
We are sorry for the delay in delivery of your order due to an unforeseen issue faced by the courier service provider.
We completely understand and this isn't something we would want you to go through.
No worries, we have notified this issue to our concerned team and please be assured the order will be delivered to you by November 02, 2019.
We ensure that this kind of delay does not happen again.
If you have further query from us, feel free to write back to us or you may call on our toll-free number 1800 208 9898.
Hope you will understand.
We are thankful for your continued trust on Flipkart.

==>8. if item missing
Hi Upasna,
Thanks for your valuable time over the call.
We understand that the shipment you received did not have the 'harpic 10x power plus - 1 LITRE Original Liquid Toilet Cleaner (Quantity-01)' inside.
We are sorry for the trouble and this isn't something we would want you to go through.
We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.
We would like to let you know that we have assigned your issue to our concerned team and they'll look into this and get back to you with an update by November 07, 2019.
Hope this helps.
Upasna, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart

==>04
9. Pay later
Hi Shiladitya,
Thanks for writing in and being a valuable Flipkart Plus member.
We understand your concern about the bill generation of your 'Flipkart Pay Later' account.
We are sorry for the trouble you had to go through.
We would like to let you know that the bill generated for the October month should be Rs. 2250/- but after excluding the amount of Rs. 196/- for the returned item 'Green Plant indoor ART725 Bonsai Artificial Plant with Pot', the current bill of your Flipkart pay later account is Rs. 2054/-.
However, we would also like to let you know that the transaction history will be directly updated if you haven’t paid the amount already.
You will receive an email/SMS/app notification about the amount due and a payment link on the 1st of the subsequent calendar month.
You can also pay at the ‘Flipkart Pay Later’ section under ‘My Account’ on our website, Msite (mobile site) Android or iOS app.
If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre
Hope this helps.
Shiladitya, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.

==>510. charger missing
Hi Navneet,
Thanks for writing in.
We understand that you have not received the charger with your 'Redmi 7A (Matte Blue, 16 GB)'.
We are sorry for the trouble and this isn't something we would want you to go through.
Please be assured that we'll look into this and get back to you with an update by November 09, 2019.
Hope this helps.
Thanks for choosing Flipkart.
Navneet, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
==>06
for alternative delivery number cahnge

Hi Shinderbir,
Thanks for writing in and for being a valuable Flipkart Plus member.
We understand that you would like to add alternate number for the delivery of the product '' with the order ''.
We're sorry to let you know that the seller is unable to fulfill your request as it has already been shipped.
In case, your number not reachable then the Wishmaster will deliver the product to your doorsteps.
In the future, you can choose to update the contact number or delivery address for your orders through our website and app in 3 simple steps:
1. Visit 'My Orders' section of your Flipkart account: http://fkrt.it/bqWLi~NN
2. Select the order for which you’d like the address/contact number to be updated
3. Tap 'Change’ icon next to the current address/contact number and add new delivery address/new contact number
Please note that this option will be available only if the address/contact number can be changed based on the status of your order.
Hope this helps.
Shinderbir, We would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.

==>07
contact number change >.>>>>>solved>>>>>>

please be note if customer come with any number which he want to add so first check by click on 'Delivery related DT' and then SELECT the product and check that 'Special Request' DT highlighting or not???

if not highlighting, so deny as per above template
if highlighting, so add the number and provide him below details

Hi Shinderbir,

Thanks for writing in and for being a valuable Flipkart Plus member.
We understand that you would like to add alternate number for the delivery of the product '' with the order ''.
We'd like to let you know that the seller has added the number as an alternate as requested by you.
The Wishmaster will call you on your given number at the time of delivery.
In the future, you can choose to update the contact number or delivery address for your orders through our website and app in 3 simple steps:

1. Visit 'My Orders' section of your Flipkart account: http://fkrt.it/bqWLi~NN
2. Select the order for which you’d like the address/contact number to be updated
3. Tap 'Change’ icon next to the current address/contact number and add new delivery address/new contact number
Please note that this option will be available only if the address/contact number can be changed based on the status of your order.
Hope this helps.
Shinderbir, We would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.
NO TAGGING AS YOU HAVE ADD THE NUMBER
Goli==>
Trust us if there is an option with us, we could have definitely helped you out. As you are one of the valuable customer for us.
We assure you that feedback has been shared with the sellers and they'll do their best to make sure that you don't experience this again.
We assure you that feedback has been shared with the courier service provider and they'll do their best to make sure that you don't experience this again.
We are providing feedback to the seller in order to minimize such issues which adversely affects the experience of our valuable shoppers like you.
We've noted this down and will make sure appropriate feedback is shared with the seller so that you do not experience this next time around.
We've noted this down and will make sure appropriate feedback is shared with the courier service provider so that you do not experience this next time around.
As you are one of our valuable customer, your satisfaction is one of our primary concern.
Feedback and suggestions from customers are taken seriously and have been instrumental to our success.
Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.
We see that you have been one of our valuable customer and really sorry for the trouble you had to go through.
We can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.
We'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.
We want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.
We'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.
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