Notes

1 invoice case

Hi Ajay,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand that you want an invoice for your product 'Lenovo Mobile Battery For Lenovo K3 Note' with the order 'OD111294705847207000'.

We are sorry to let you know that the seller is unable to provide the invoice for your product due to some technical error.



However, we have already escalated the issue to our concerned team and they will look into this and get back to you with an update within 72 hours.

Hope you will understand.

Ajay, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thank you for choosing Flipkart.

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2.Hi Vineet, (invoice 2)

We're writing in continuation to our previous email about the invoice for your product 'HP Core i3 5th Gen - (8 GB/1 TB HDD/DOS/2 GB Graphics) 15-be003TX Notebook' with the order 'OD109552759117086000'.

We are sorry to let you know that the seller is unable to provide the invoice for your product due to some technical error.



However, we have already escalated the issue to our concerned team and they will look into this and get back to you with an update in 72 hours.

Hope you understand.

Vineet, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thank you for choosing Flipkart.

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3. Ptoduct is already delivered. Its not as per picture shown. I need to raise return request

Hi Jasleen,

Thanks for writing in and being a valuable Flipkart Plus member.

We understand your concern that you are facing issues with your 'Miss & Chief Set Of 30 Baby Shower Party Props Photo Booth Board' and 'Sanjog Boho Crown Headwrap Wedding Garland Floral Tiara Hair Band'.



We are sorry for the trouble and this isn't something we would want you to go through.

We would like to let you know that as specified by you, a return request has been created for the order 'OD116961602294416000' and a refund of Rs. 544/- will be initiated as soon as the pickup of the originally delivered items is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 2 business days, as per standard banking procedures.

Please keep the items along with the original product box, accessories and tags ready for pickup by November-----



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4.Need additional information

Hi Nitika,

Thanks for writing in.

We understand that you are concerned about the 'Quality' and 'Packaging Manner' of the product 'KTC Casual Half Sleeve Solid Women Blue Top'.

We would like to assure you know that we mandate sellers to list only genuine and brand new products on our website and app.

We would also like to let you know that the seller always provide best packaging manner for the delivery of the product.



Not to worry, if you will face any issue with the product so you can write back to us.

However, your order has been approved by the seller and it will delivered to you by November 15, 2019.

You can expect more updates once it is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN

Now you can track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.

Hope this helps.

Nitika, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

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5. if refund not received

Hi Anupam,

Thank you for writing in and being a valuable Flipkart Plus member.

We understand that you have not received the refund of your order 'OD116687878505362000' for 'TRYST 7509769 Analog Watch - For Men'.



We are sorry for the trouble and this isn't something we would want you to go through.

Please be assured that we have assigned your issue to our concerned team and they will look into this and get back to you with an update by November 13, 2019.

Hope this helps.

Anupam, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

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6.Refund status enquiry


Hi Anand,

Thanks for writing in.

We understand your concern that you have not received the refund for your 'iBall Mini Earwear A9 Bluetooth Headset with Mic' with the order 'OD116849230397318000'.

We are sorry for the trouble and this isn't something we want you to go through.

We’d like to let you know that the seller has refunded Rs. 599/- to your 'SBI' Bank account on November 01, 2019 with the refund reference number: 930510915677. This amount should have been credited by now.

You can also check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number.

If they are unable to help, you may raise a dispute with the bank's grievance cell by following these simple steps:

1. Click https://cms.onlinesbi.com/CMS/ and fill in your details
2. Choose ‘Technology: Internet banking’* in the ‘Category of Complaints’ field
3. Choose ‘Online Payment/Transfer’* in the ‘Product & Services’ field
4. Choose ‘Merchant Transactions’* in the ‘Nature of Complaints’ field
5. Click on ‘Submit’ and the bank will get in touch with you soon

*The drop-down options are subject to change at the bank’s discretion. Please choose the appropriate option based on your request.

We would like to thank you for your patience and understanding.

Anand, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


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7. delay in delivery
Hi Abhishek,

Thanks for writing in and for being a valuable Flipkart plus member.

We understand your concern about the delivery of your 'Sleepyhead Sense - 3 Zoned Orthopedic PCM Cooling Foam Mattress 8 inch Queen High Density (HD) Foam Mattress' with the Order ID 'OD116771129915038000'.

We are sorry for the delay in delivery of your order due to an unforeseen issue faced by the courier service provider.

We completely understand and this isn't something we would want you to go through.

No worries, we have notified this issue to our concerned team and please be assured the order will be delivered to you by November 02, 2019.

We ensure that this kind of delay does not happen again.

If you have further query from us, feel free to write back to us or you may call on our toll-free number 1800 208 9898.

Hope you will understand.

We are thankful for your continued trust on Flipkart.

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8. if item missing
Hi Upasna,

Thanks for your valuable time over the call.

We understand that the shipment you received did not have the 'harpic 10x power plus - 1 LITRE Original Liquid Toilet Cleaner (Quantity-01)' inside.

We are sorry for the trouble and this isn't something we would want you to go through.

We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.

We would like to let you know that we have assigned your issue to our concerned team and they'll look into this and get back to you with an update by November 07, 2019.

Hope this helps.

Upasna, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


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9. Pay later

Hi Shiladitya,

Thanks for writing in and being a valuable Flipkart Plus member.

We understand your concern about the bill generation of your 'Flipkart Pay Later' account.

We are sorry for the trouble you had to go through.

We would like to let you know that the bill generated for the October month should be Rs. 2250/- but after excluding the amount of Rs. 196/- for the returned item 'Green Plant indoor ART725 Bonsai Artificial Plant with Pot', the current bill of your Flipkart pay later account is Rs. 2054/-.

However, we would also like to let you know that the transaction history will be directly updated if you haven’t paid the amount already.

You will receive an email/SMS/app notification about the amount due and a payment link on the 1st of the subsequent calendar month.

You can also pay at the ‘Flipkart Pay Later’ section under ‘My Account’ on our website, Msite (mobile site) Android or iOS app.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Hope this helps.

Shiladitya, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

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10. charger missing

Hi Navneet,

Thanks for writing in.

We understand that you have not received the charger with your 'Redmi 7A (Matte Blue, 16 GB)'.

We are sorry for the trouble and this isn't something we would want you to go through.

Please be assured that we'll look into this and get back to you with an update by November 09, 2019.

Hope this helps.

Thanks for choosing Flipkart.

Navneet, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

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salesa event
Hi Dinesh,

Thanks for your valuable time over the call.

We understand your concern that you are unable to get a 6-month YouTube Premium free trial voucher code.

We're sorry for the trouble you had to go through.

We'd like to let you know that below are the details how you can avail the offer: You will be able to view the Offer redemption banner on the mobiles category page of your Flipkart app only.

Offer redemption banner will be visible to the customers and shall remain active from 11th November, 2019 to 10th December, 2019 only.

By clicking on the Offer redemption banner, you will be redirected to the Offer redemption page, where on successful exchange of one SuperCoin, you will receive the details of a voucher code ('Code').
You Can view this Code on the offer zone in the Flipkart SuperCoins section also.

Login to your Google Account and check your subscription details for Youtube Premium at https://www.Youtube.com/paid_memberships In case you are an active Youtube Premium user or availed Youtube Premium membership trial previously, this Offer is not applicable for you.

If you are not an active Youtube Premium user or availed Youtube Premium membership trial previously, please follow the below steps.
Visit this link: https://www.Youtube.com/redeem Input the given activation code Click on 'Try it Free' to see your Offer Add a form of payment (you will be billed Re 1 as test amount).
You can cancel the subscription at any time before the trial period ends.
Accepted modes of payment are: All credit cards on Mastercard and Visa network issued by any bank in India; and Debit cards on Mastercard and Visa network issued by ICICI Bank, Kotak Mahindra Bank, Citibank and Canara Bank.
Enjoy Youtube Premium free for 6 months! If there is any other concern, please feel free to get back to us we'll be happy to help you.
We would like to thank you for your understanding and support. Hope this helps.
Mukesh, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.
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RNR
Hi Vivek, Thanks for writing in.

We understand your concern that you are unable to login your Flipkart account.

We'd like to let you know that we tried to get in touch with you on '8318107433' and '7388326310' to talk to you about your concern but could not reach you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We request you to write back to us with exact issue within 72 hour so that so that we can help you.

While replying to this email pleas be assure do not edit the subject line.

We hope to hear from you soon.

Hope this Helps.

Thanks for choosing Flipkart.
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if we want confermation from customer


Hi Chitra.

We understand that you have not received the product but got delivery confirmation.

We are sorry for the trouble you had to go through.

Please get back to us with exact product name within 72 hours so that we can help you out.

While replying to this email, please be ensure that the subject line is not edited. Hope to hear you soon.

Chitra, we would love to hear from you.

Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
other incident
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Hi Nagarjun,

Thanks for writing in.

We understand your concern about the cancellation of the product 'Himalaya Total Care Baby Pants, Dabur Lal Taili, Philips Avent Toddler Spout Cup With Twin Handlei, Himalaya Total Care Baby Pants, Himalaya Total Care Baby Pants, Himalaya Gentle Baby Shampooi, Himalaya Gentle Baby Shampooi' with the order 'OD117094436262549000'.

We are sorry to let you know that your order has not been approved by the seller due to technical issue.

However, the seller has refunded Rs. 589/- to your PhonePe UPI on November 19, 2019. This amount should have been credited by now.

If you do not receive the refund by this time, you can contact your Phonepe customer care by write on [email protected] or call them on 01246789345 using the refund reference number P1911190230025097037552.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

Hope this helps.

Nagarjun, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
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information about product


Hi Balaji,

Thanks for writing in.

We understand that you know about the detail about the product.

The seller has mentioned in product page that the product have printing and xerox option.

For further information please get back to us.

Hope this helps.

Balaji, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

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Hi {customer_name},

We’re sorry to let you know that your order {order_id} for {product_name} on {date} was unsuccessful even though the amount was debited from your {bank account/credit card}.

The refund of Rs. {amount} has been initiated and as per standard banking procedures, it will be credited to your {bank account/card} by {promised_date}.

You can also check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN [Only for Credit Card/ Credit Card EMI transaction] If you do not see the refund in your account by this time, please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.

You may contact the bank's customer care using the number mentioned on the back of your card {with the refund reference number: {ARN No:}} to know your refund status.

If they are unable to help, you may raise a dispute with the bank's grievance department and they should help you out. You can place a fresh order if you like and the seller will work on having them delivered to you.

Happy shopping!
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