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Hi Sai,

Thanks for writing in.

We tried to get in touch with you on '9972425894' and '7996008123' to talk to you about your concern but could not reach you.

We understand your concern that you've received a damaged product 'xxxxxxxxxxxxxx' with order ID 'xxxxxxxxxx' and sorry for the trouble you had to go through.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We looked up your order replacement request and found that the issue type you have selected while creating the return was incorrect. As you mentioned that you've received a different product.

We'd request you to write back to us within 72 hours the cancellation confirmation for this request and at the time of product delivery product packaging was seal tempered or not so we can help you accordingly.

Alternatively, you can also contact us by visiting our help centre: https://www.flipkart.com/helpcentre or you can call on our toll-free customer care number 1800 208 9898 so we can assist you.

While replying to the email, please ensure that the subject line is not edited.

We hope to hear from you soon.

Thanks for choosing Flipkart.
     
 
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