Notes

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Debit Card EMI Eligibility:

I understand your concern about Debit Card EMI.

I would like to let you know Debit Card EMI/Pre approved EMI is offered by HDFC/AXIS/SBI/ICICI banks.

You will be able to view the offer on their payment page during checkout.

Though this option may be displayed on the product page, only eligible customers will see this option during checkout.


You can check the eligibility by sending a sms DCEMI to 57575 and you will receive an SMS immediately with an update.


I would like to let you know that you need to send the SMS from the mobile number registered with Bank account and Flipkart account.


If you are eligible customers will receive the following SMS: Congratulations, you are eligible to avail EMI on your Debit Card for shopping on Flipkart.

If you are not eligible will be asked to check with the bank via the following SMS: Sorry, you are currently not eligible to avail EMI on your debit card for shopping on Flipkart. Please get in touch with your bank.

I would like to let you know that in order to get detailed information about the EMI eligibility, Please contact your respective Bank.

cx says : How can i buy through debit card EMI
info shared// hence tagged
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CASH ON DELIVERY NOT AVAILABLE

I understand your concern that you are unable to choose 'Cash on Delivery' option for your orders.

I'd like to let you know that COD service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers are offering the Cash on Delivery facility at your pincode. In the future, they may resume the service in your area.

However, you can also choose a prepaid mode of payment like Debit Card/Credit Card, Phone Pe, Net Banking, Flipkart Money or Gift Card to place your order for now.
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Contact number change : ACCOUNT
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I would like to let you know that updating/changing your contact number is very simple and can be done only from our website at the moment.

Here's how you can do it:

1) Go to 'My Account'.
2) Under 'Account settings', go to 'Profile information'.
3) Select 'Edit' and enter your new contact number.
4) An OTP will be sent to your new and current phone number.
5) Enter it in the text box along with your Flipkart account password and click on 'Verify mobile'.
6) Click on 'Save Changes'.

That's it! Your new phone number will be updated and you can continue using your Flipkart account.
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Please share the number, you want to update on your account.

cx says : I wont to change my contact no in my profile
info shared //hence tagged here
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Refund / Replacement

I would like to inform you that the seller is happy to provide you the refund for the product.

I would like to inform you that the seller is happy to provide you the replacement for the product.

May I go ahead and ask the seller to create the refund request on your behalf?

May I go ahead and ask the seller to create the replacement request on your behalf?

The seller will need to ask few questions so that they can create a return for your order. Shall I go ahead and ask you the questions?

Could you please let me know if the seal on the product box was broken or tampered when you opened the external packaging?

Please confirm whether you have brand box and MRP tag which you have received along with the product?

The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes.

Also confirm whether the pickup address will be same as delivery one to raise the return request.

Your primary number is correct or not?

Would you wish to update an alternate contact number?


Cx said.. the right ear buds wires are coming out so i opted for the refund but i didnt got any call from courier.. hence creating the return request from this issue.. seal was ok.. pickup address same.. primary num: 7981947478 alternate num: 9014351053


( Please be informed that an alternate contact number is required in case there is a need to reach out to you if the primary number is not reachable.)

I would request you to share your bank details so that the seller can proceed the return request.

(1) Account holder's name (Should be the same as registered for the order).
(2) Bank name and Branch.
(3) Account number.
(4) IFSC.

I would like to let you know that you have just received a one-time password on your registered mobile number.

Request you to please confirm it.

....................................IF BANK DETAILS ARE ALREADY THERE..........................

Please confirm the bank details. As I had a check, the bank details were already there.

Account number ending with XXXXXX

IFSC Code: XXXXXXXX

Do you wish to have refund in the same account?

Please give me a minute or two while I forward your return request to the seller.

May I go ahead and request the seller to raise a return request for a refund?
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Complete Mobile Protection

The 'Complete Mobile Protection' plan is being launched on Flipkart for the mobile phone purchases. This is an end-to-end post purchase solution for customers mobile phone.


You can now purchase Complete Mobile Protection along with the parent order (OR) as a separate product within 5 days from order date of the parent product. This is applicable on select products and customers will be notified as below:

Complete Mobile Protection will be sent Via push notification, email and in-app notification. This notification will get triggered to customers within 5 days from order date.

Call our dedicated helpline at 1800 425 365 365 and share the issue along with Policy ID

Speak to our service manager for registering a repair claim or a cash payout claim (Please note that for manufacturing issues, only repair option is available)

Submit relevant docspictures and Bank A/C information through the link shared over email

In case you are eligible for cash payout, payment will be disbursed to the Bank A/C within 24 business hours

In case of accidental damage repair, pay an One time processing fee based on the device model

Device will be picked up, repaired and dropped back to you within 10 days.

You can find the claim process in the activation mail (that has policy Id) sent to you.

For raising claim, please call Jeeves [ Customer Care number - 1800-425-365-365]
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Not Eligible

Since the product was delivered to you on June 19, 2019, it has crossed the seller's 10 days replacement policy period. Due to this, the seller will not be able to provide you replacement.

As I have checked, the product was delivered to you on August 14, 2019.

Also, the product comes under the seller's 10 days replacement policy.

I am sorry to inform you that the seller will not be able to fulfill your request as the product has crossed the seller's 10 days replacement policy.

I am sorry to inform you that the seller will not be able to fulfill your request as the product comes under the seller's 10 days replacement policy.

Also, as per the seller's 10 days replacement policy, if you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within 10 days of receiving the product.


The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand's authorised service centre and they'll be able to help you out with any product related support you may need.

I would like to inform you that the invoice that you have received at the time of delivery acts as the warranty card of the product.

Here is the brand support link: https://www.realme.com/in/support



For any assistance, please get in touch with our Customer Care Team 91 88-82-132-132 or just drop an email at [email protected]

You can also contact on '1860-500-3858'.

I would like to inform you that the physical and liquid damage is not covered under the brand manufacturer warranty. They might charge you for this.

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
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Cardless Credit

Please visit 'Cardless credit' section under 'My account' and scroll down to the end of the page. If the message says 'Cardless Credit Powered by Kissht' or ''Cardless Credit Powered by Indiabulls'

I request you to visit 'Cardless credit' section under 'My account' and scroll down to the end of the page and please confirm the finance partner.

I am sorry that the Cardless Credit option is temporarily unavailable for select users on Flipkart.
This is because some changes are being made to enhance this payment mode offered by the current financing partner 'Kissht'.
We'll let you know once this payment mode is available again for purchases on Flipkart.
Not to worry, you can choose from a host of other payment modes available to buy your favourite products on Flipkart.


Flipkart Pay Later is India’s first consumer-credit program that allows customers to make purchases through the month with the option to pay at a later date. Factors like purchase history on Flipkart, frequency of purchases, and transaction history with financial institutions will be considered while determining eligibility.

This option is currently available for select customers and cannot be referred to others.


Flipkart Pay Later is India’s first consumer-credit program that allows customers to make purchases through the month with the option to pay at a later date. Factors like purchase history on Flipkart, frequency of purchases, and transaction history with financial institutions will be considered while determining eligibility.

At the moment, Cardless Credit as a payment mode is available for a few customers. That said, we’re working with the financing partners to expand this to all customers.
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Order Cancel

Please let me know the reason for cancelling the order.

May I go ahead and ask the seller to cancel the order on your behalf?

Thanks for the confirmation.


Shreya, I am sorry to inform you that the seller will not be able to cancel the order at the moment as the order was out for delivery.

Radha, I would like to inform you that your order was cancelled by the seller as requested by you.

I am sorry to inform you that the seller will not be able to deliver the product as it has already been cancelled by the seller.

Assigning:

Please do not worry, I am escalating your issue to the team regarding the cancellation of the order.

Please share your alternate contact number.

Not aware

I am sorry to inform you that your order was cancelled by the seller due to some unforeseen issues faced by the courier partner.

I am sorry to inform you that the product is cancelled as the seller does not meet the quality standards mandated by Flipkart. We did not wanted you go through the hassle of service centers or poor product quality. That is the reason the seller is questioned. Your understanding will be appreciated.
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RTO pending

For ekart

I would like to inform you that it takes 01 business day for the product to reach the seller's ware house.

For 3pl

I would like to inform you that it takes 04 business days for the product to reach the seller's ware house.

Once the product reaches the seller's warehouse, the seller will initiate the refund and it will be credited back to source within 01 business day.
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Wait refund💰⏱

I would like to let you know that the seller will be happy to provide you the replacement/refund for this product

Should I go ahead and ask the seller to raise a return request for refund/replacement?

Shall I proceed the refund request with the seller on your behalf?


Would you like the pickup to be done from same address?

OR

Please confirm, the pickup address will be the same as the delivery address or you want to change the address?

Would you like to update any alternate contact number for the pickup?

Please also confirm if your phone number: XXXXXXXX is correct and do share an alternate contact number if any.

I have checked and see that your bank account ending in XXX is already added for the refund.


****Asking for bank details*****

Please share your bank details for the refund.


*****Confirmation******

I would like to let you know that as specified by you, a return request has been created for the order.

I would like to inform you that the seller has approved your refund request and the pick up will be done by May 18, 2019.

The seller will initiate your refund to your XXXXX after XXX business days of successful pickup.

or

Please be informed, your product will be picked up by XXXXX and your amount for Rs.XXX/- will be refunded back to you within XXX business day after a successful pickup.

Please keep the item along with the original product box, accessories and tags ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.


*****Other*****

I understand your concern about the previous return being cancelled.

Please do not worry, we are working to help you out with the return.

We will get the same arranged by the seller.
Replace and Expect


I would like to let you know that the seller has arranged a replacement for your order and it'll reach you by May 13, 2019.

The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We would like to thank you for your continued trust and support.

However, if you face any issue regarding the replaced product, you can get back to us and we will surely help you out.
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Flipkart Plus

I would like to inform you that Flipkart Plus is a customer benefits program that brings you a world of benefits like free and faster shipping for select products at serviceable pincodes, early access to select sales and select products, priority customer support and more.

You can become a Flipkart Plus member and enjoy the benefits once you earn 300 SuperCoins within a year through your purchases. After this, you will receive an invite to the program and you will need to activate the Flipkart Plus membership within 30 days of receiving it.


With every order worth Rs. 100 you gain 2 SuperCoins. Each additional purchase in the same order in multiples of Rs. 100 gives you 2 additional SuperCoins. You can earn upto a maximum of 50 SuperCoins in a single order.

However, SuperCoins can be earned only twice a month for travel-related purchases. To know more about SuperCoins related earnings for transactions done at other Super Partners, please visit the 'SuperCoin Zone' of your Flipkart account.

For more details on this program, please visit the Flipkart Plus page on our website or app.
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Thanks for being Flipkart Plus member.06-Dec-19 , 10:53:58 am
I want to sell my book which I had buyed few days ago
06-Dec-19 , 10:54:45 am
I certainly understand your concern.06-Dec-19 , 10:55:38 am
Let me check that. It’ll just take a minute or two.06-Dec-19 , 10:55:41 am
Ok
06-Dec-19 , 10:55:49 am
What happened ?
06-Dec-19 , 10:58:36 am
Sorry to keep you waiting, it's taking a little while to get the information06-Dec-19 , 10:59:06 am
Ok
06-Dec-19 , 10:59:16 am
Thanks for waiting.06-Dec-19 , 11:03:27 am
I certainly understand your concern.06-Dec-19 , 11:03:54 am
I request you to contact the seller support by providing below details:06-Dec-19 , 11:04:23 am
General queries: https://seller.flipkart.com06-Dec-19 , 11:04:36 am
Seller Support Phone No: 0124 - 431936206-Dec-19 , 11:05:12 am
Waiting for the customer since 01:04

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