Notes

http://notes.io/8dXj
TNS BNPL FRAUD

Your 'Flipkart Pay Later' bill of Rs. x for the month of {month} {year} is overdue for the past 45 days.

Please pay immediately by clicking here: {Pay Now Link}.

We would also like to inform you that your current order for {product_name} which is not delivered yet has been put on hold for 24 hours for you to complete the payment for 'Flipkart Pay Later'.

Please note that your current order will be cancelled in case the payment for the overdue amount is not completed.

Your 'Flipkart Pay Later' account has been temporarily suspended till the bill is paid. Any further delays may lead to permanent suspension of your Flipkart account and legal action for non-payment by the seller.

We would like to thank you for your understanding.
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Installation

As per the seller the standard installation charges for this product is Rs.1599 and need to be paid directly to the service engineer.3

For detail information about the installation you can visit the mentioned link and click on "View Details" under Delivery option after entering the serviceable pin code.
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Order modification

, I am sorry to inform you that the seller will not be able to change the color of the product as it can only be done while placing the order.
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EGV refund

I would like to inform you that there is no requirement of the pin for the gift card you have received as a refund.

While placing an order, you can use these Gift Cards without any pin.


You can use the Gift Cards while placing an product.
During checkout, you will see a option to use the Gift card.

You can use the Gift Cards while placing an order for the desired products.

I would like to inform you that you can check this by selecting desired products and during checkout, you will see a option to use the Gift Card.

Also, you can combine these Gift Cards with other mode of payments available.

Please note that these Gift Card carries a validity of 1 year.
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Bajaj Finserv :

I would like to let you know that Bajaj Finserv is a No Cost EMI payment option on Flipkart exclusively for Bajaj Finserv EMI Card holders.

This option helps you pay for select items listed by specific sellers, with an EMI plan of your choice without any interest.

The monthly installments are deducted by Bajaj Finserv from the bank account linked to your Bajaj Finserv EMI Card.

Unlike other credit card based EMI options, you don't need to have a credit card to avail EMI plans.

For more Bajaj Finserv EMI related details, please click here: https://www.bajajfinserv.in/finance/emi-cards/salaried-emi-cards-faq-questions.aspx.

You can also reach Bajaj Finserv at 020 3957 5152 for any other support.

Hope this helps.
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Refund timeline

What are the refund timelines if I cancel or return a product?

The refund timelines will depend on the payment modes as listed below:

Debit card - 7-9 Business days
Credit - 7-9 Business days
Netbanking - 3-7 business days
COD - IMPS, 1 Business days
EMI (Standard+No cost+Debit card) - 7- 9 Business days
Flipkart Pay Later - 24 to 48 hours
Gift Card - 24 hours
PhonePe:
PhonePe wallet - 24 hours
PhonePe UPI - 1 business day
PhonePe Credit/Debit card - 7 business days
Note: Refunds will be credited to the payment source used at the time of placing an order.
The mode of refund in case of payment through 'Cash on Delivery' will be IMPS
EGV
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How to use Plus Coins :

I would like to inform you that you can redeem your SuperCoins at SuperCoin Zone to avail third-party benefits. Flipkart Plus members can also use SuperCoins to buy select products sold by select sellers on Flipkart.

To check the status of your SuperCoins, please follow these simple steps:

For App

- Click on Flipkart logo

- Go to 'Flipkart Plus' page

- Click on 'SuperCoins'


For Website

- Click on 'My Account'

- Go to 'Flipkart Plus' page

- Click on 'SuperCoins'

To know more about how Flipkart Plus members can use SuperCoins to buy products at 'SuperCoins Price', please refer to the terms and conditions of the Flipkart Plus program on our website and app.

Tagging: Flipkart Plus > General Enquiry > Enquiry about Plus zone

Comments: cx said Hw to the use of the coins. Informed accordingly.
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Flipkart Videos

I would like to inform you that Flipkart Videos is an online video streaming service from Flipkart. All Flipkart users will be able to view a wide range of exciting shows and movies for free.

Flipkart Videos is currently in the testing phase and is available to select users only once they log in to our app.


Please stay tuned, this feature will be available to all our customers shortly.

To view all available content on Flipkart Videos, please log in to your Flipkart account.

You can view content without any subscription charges by simply logging in to our app.

Currently, we have partnered with Voot, Viu, Arre, and TVF. We expect to grow this list very soon.

This feature is rolled out only to select users currently and is available only on Android phones as it is currently in the testing phase. We plan to launch this service on other mobile platforms and make it available for all customers.
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Flipkart Pay Later

I would like to inform you that with ‘Flipkart Pay Later’ you can shop any number of times throughout the month without paying at the time of purchase and pay the total amount at once by the 10th of the subsequent month. This payment mode is currently available for select products on Flipkart and Myntra up to a credit limit. Flipkart Pay Later will soon be extended to other platforms.

‘Flipkart Pay Later’ is currently available for select products on Flipkart and Myntra. This payment mode will soon be extended to other platforms.

‘Flipkart Pay Later’ option is currently available for select customers and the eligibility for this is decided by the respective {sellers/financing partner}. We’re currently working with the {sellers/financing partners} to expand this offering to more customers over time.
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Steps to avail ‘SuperCoins Price’

’SuperCoins Price is applicable on selected products.

1) Customers can choose ‘SuperCoins Price’ as a filter to view the list of eligible products
2) Select the product and click on ‘Add to Cart’ or ‘Buy now’
3) Click on ‘Apply’ next to ‘Buy using SuperCoins Price’ in ‘Order Summary page’
4) Select the payment method and complete the order, coins will be auto deducted from the Coin Balance
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Refund status

I would like to let you know that the seller has completed the refund of amount Rs 15499/- on September 05, 2019 and the same will be credited back to source by September 10, 2019 and the reference number for your refund request is 'QSM27753212227'.

I would like to let you know that the seller has completed the refund of amount Rs 15499/- on September 05, 2019 and the same should have been credited back to source by September 10, 2019 and the reference number for your refund request is 'QSM27753212227'.

I would like to let you know that the seller has completed the refund of amount Rs 15499/- on September 05, 2019 and the same will be credited back to source by September 10, 2019.

I would like to let you know that the seller has completed the refund of amount Rs 15499/- on September 05, 2019 and the same should have been credited back to source by September 10, 2019

I request you to check your Credit Card statement. The statement will not show the transaction as the amount was not debited and hence no refund will be done.


In case, if you have not received the refund, I request you to contact with the respective bank for the same with the refund reference number '925513237658'.
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Flipkart Axis Credit Card

I would like to inform you that Flipkart Axis Bank Credit Card is a credit card issued by Axis Bank in association with Flipkart Internet Pvt Ltd. (Flipkart) and Mastercard. Every purchase that you make on Flipkart.com and outside Flipkart.com will earn you unlimited cashback that will be credited to your credit card account. You can use these cashback for your future purchases.

Please note that a joining/annual fee of Rs. 500 is applicable.

If you are an Axis Bank Buzz Credit Cardholder, you are eligible to apply for the Flipkart Axis Bank Credit Card. To apply, please visit the Flipkart Home Page and click on 'Apply Now' on the banner or go to the Flipkart Axis Bank Credit Card section under 'My Account'. Alternatively, you can apply for the card through Axis Bank's channels such as by visiting any of their branches, tablet sourcing, Axis Bank mobile banking app, etc.

Currently, there are no documents needed during the application process. However, you may be required to submit a set of officially valid documents in case the bank requests for it.

Please get in touch with Axis bank's customer care on 1860 419 5555. Alternatively, you can also visit the ' Order Summary' page and scroll down to 'Reward Summary' section to track the cashback earned for that order.
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GSTIN

I am sorry to let you know that we currently do not support business to business (B2B) tax credit benefits on Flipkart with GSTIN. However, we assure you that we’ve taken your feedback and are working to enable this feature as soon as possible so that our customers like you can benefit from it.

While we do not yet have an exact timeframe as to when you can use this, we wish to let you know that we’re taking it up as a priority. Please visit our website, app, or mobile site frequently for updates.
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Fake Offer

Hi {customer_name},

I understand that you’re receiving offer related {calls/emails/messages} from suspected scammers who are misappropriating Flipkart. Please note that any offers appearing anywhere other than on our website (https://www.flipkart.com), Flipkart Lite/mobile site or app are not from sellers on our portal.

I would request you to shop only through our app or website to get relevant offers and discounts as listed by the sellers.

We take scamming and spoofing attempts very seriously, could you please share the below details so we can take appropriate action?

Email address
Phone number
Any other information that can help us identify the scammers

Also, Flipkart or its employees will never ask you for your card/bank details, pin or password when orders are being placed on Flipkart.

In case you have experienced any monetary loss due to a fraud by such websites, please file a complaint with the cyber cell for support.

If you like, you can choose to initiate legal action against the spammer/spamming organisation too.

We would like to thank you for your continued trust and understanding.
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Student Flipkart

I would like to inform you that Student Flipkart Plus is a program where the students can become Flipkart Plus members for free (without having to earn any coins) after verifying their identity via ‘Student Identify- a digital student verification platform’.

Students can click on the ‘Student Exclusive offer’ banner under ‘Flipkart Plus Zone’ and click on ‘Verify Now’ button after which the students will be directed to ‘Student Identify- a digital student verification platform’

Upon successful verification of the Student ID, Flipkart Plus membership will be activated on or before 30-September-2019 from the date of verification

to be part of this program, he/she needs to be a student from an institute recognised by the ‘Student Identify’ team. Customers can also write to [email protected] for further clarity on the eligibility of the institutes

If the students are unable to find the institution in the list, students will have an option to add the institute by clicking on the message "Can't find your institute” and proceed further to get verified.


Flipkart Plus membership will be given on successful verification by Student Identify(Third Party). On successful verification, Flipkart Plus membership will be activated on or before 30th September'19.

I would like to inform you that verification takes up to 5 days to complete. In case its taking more time, please write to [email protected]
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Replace and Expect

I am sorry to hear that the above product you received is not as expected.

I would like to let you know that the seller has agreed to return your product and provide you replacement for the same.
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Payment Awaiting

Sorry to hear that your order has not been confirmed by the seller.

You will get an update on the status of your order through an email and SMS within 24 hours of the transaction.


Manish, I request you to wait for 24 hours.
Either the payment will be confirmed or you will receive the refund notification.

If the transaction is successful, you will receive an order confirmation with the details of the order and expected delivery date.

In case the transaction is unsuccessful, you will receive a refund confirmation and the amount will be credited to your source account.

cx complained that order not confirmed // info shared // hence tagged here