Notes

http://notes.io/8dBz
Assurance


Do not worry! Most of the orders are delivered before the promised date. Still, the seller is not able to commit on an early delivery.

Your patience is highly appreciated in this regard.

Please be assured that the team is looking into this issue and will get back to you with an update by October 03, 2019.

I request your kind understanding in this regard.


I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.

I hope you will understand my limitations.

However, trust me if there would be anything else then I would have done it for you.

I understand this is something very important to you.

Please be assured that I have made a note of this and will share this feedback to the team.

I see that you have been one of our valuable customer and I am really sorry for the trouble you had to go through.

I am sorry to know that your experience with the Flipkart has been an unpleasant one.

I should be the one, saying thank you. You have been an awesome customer.

Trust me if there is an option with me, I could have definitely helped you out as you are one of the valuable customer for us.

I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I assure you that feedback has been shared with the team, you can be sure that the team will take definite steps to set this right.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.

As you are one of our valued customers, your satisfaction is one of our primary concern.

I want to assure you that additional measures are put in place by the team so this will not happen again
Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

I’ll make sure it’s passed on to the team.

I would request your patience in this regards.

If there is any possibility available for me to reschedule the technical visit, I could have definitely do the same for you.

We will try our best to resolve this issue.

Please be assured, your issue will be resolved at the earliest.

Your issue has been forwarded further, resolution will be provided to you by September 29, 2019.

Do not worry, we are looking into the issue.

I value your precious time, we will be as quick as possible.

You are a valuable customer to us, we never would like to lose your hope.

If I were in your position, I would feel just as you do.

Being a valuable customer, I request you to wait for some time.

I see that your issue is already with us on high priority.

To set this right, I will immediately share a strong feedback and make sure they don't repeat the same.

We want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

Sorry about that, NAME. I'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.

Yes, I understand that. I’ll pass it on to {the team/seller/courier service provider} so that your experience can be a delightful/seamless.

I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.

I have spoken to the seller and they're looking into this and they'll take utmost care to ensure this does not happen again.

The comments shared by you is definitely thoughtful and we'll let our specialists know about it.

Also, we would like to assure you that sellers are mandated to list only genuine and brand new products on Flipkart.

I completely understand your disappointment, we don't want our valued customer to face such issues. Trust me, if there was any other way, I would have definitely helped you.
*************************************************************************************************
Wait and Refund ( Chat)
*********************************************************************************************************
I understand your concern about the refund for your product 'Levi's Gatsby Lace Up Shoes For Men'.

I am sorry to hear that the above product you received is not as expected.

I would like to let you know that the seller has agreed to return your product and refund your amount for the same.

I would like to let you know that the seller can only provide you refund for the order as the replacement is not available with him at the moment.

Shall I raise a return request to the seller on your behalf?

Do you want the pickup address same as the deliver one?

As specified by you, a return request has been created for the order and a refund of Rs.219/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Debit Card account within 08 business days.

Please keep the item along with the original product box, accessories and tags ready for pickup by October 02, 2019 as the Wishmaster will not be able to complete the pickup in case any item is missing.

Once the product will reach at seller's warehouse.

The seller will initiate your refund within 01 Business Day after the confirmation of the pickup.

The seller will initiate your refund within 01 Business Day after the confirmation of the pickup.

Also, remember to collect the acknowledgement receipt once you hand over the product.


Pleas share the below bank details for the refund amount :

Name on Account :
Account Number :
Bank Name :
Branch details :
IFSC code :
****************************************************************************************************
Invoice request

I would like to let you know that the seller has agreed to share the invoice of your product on you registered email id.

Please confirm, you want the invoice on "[email protected]".

I would like to let you know that the seller has shared the invoice of your product on your email id.

Here's how you can get your invoice instantly next time around from our website or app:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN

2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’.

The invoice will be sent to your registered email address used while placing the order.

cx wants invoice.. info shared// hence tagged here
***********************************************************************************************************
Bank details for refund


Pleas share the below details :

Name on Account :
Account Number :
Bank Name :
Branch details :
IFSC code :
***********************************************************************************************************
30 day return policy

I would like to let you know that as the product "Sparx SM-162 Sneakers For Men" comes under '30 Day Return' policy product and if there will be any issue with the size, you can feel free to connect with us anytime within 30 days after the product delivery.
**********************************************************************************
COD to Prepaid

I would like to inform you that below are the eligibility criteria to avail the COD to Prepaid payment conversion:

Orders with a single unit

Also, the payment conversion is available from 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments.

The status of the order is between 'Approved to OFD'

Current payment mode is Cash on Delivery (COD )

you can change the payment mode through Self-serve (web/app) or using the link provided to you via an/SMS

Payment methods available are:

Debit Card
Credit card
Netbanking
PhonePe payments
***********************************************************************************************************
Re- Attempt

As I have checked, the Wishmaster tried to deliver your shipment on October 01, 2019 but could not do so due to some unforeseen issues faced by the courier partner.

As I have checked, the Wishmaster tried to pickup your shipment on October 01, 2019 but could not do so due to some unforeseen issues faced by the courier partner.

I would like to let you know that the logistic partner will re attempt your delivery within 02 business days.

cx wants to know the order delivery// undelivered // info shared// hence tagged here
********************************************************************************************************
Reinstate Cancelled Order

I would like to let you know that the seller has cancelled your order as per your request.

In that case, the seller will not be able to reinstate the cancelled order.

However, if you want, you can place a fresh order.

cx wants to reinstate the cancelled order// info shared// hence tagged here
*************************************************************************************************************
address change denied
*********************************************************************************************************
Address change ( Chat )
*********************************************************************************************************
I would like to let you know that your order is in shipped state, the seller will not be able to change the contact number for your order.

While I understand that you would like to change the shipping address for your order, I am sorry to let you know that the seller will not be able to fulfill your request as it has already been shipped.

If you'd like, you could ask a friend or a family member to collect the package on your behalf from the current address. If that is not possible, then you could cancel and place a fresh order to be delivered at a different address.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

In future, you can choose to update the delivery address for your orders through our website and app in 3 simple steps:

1. Visit 'My Orders' section of your Flipkart account: http://fkrt.it/bqWLi~NN
2. Select the order for which you’d like the address to be updated.
3. Tap 'Change’ icon next to the current address and add new delivery address.

Please note that this option will be available only if the address can be changed based on the status of your order.

cx wants to update the address// dt disabled// info shared// hence tagged here
********************************************************************************************************
Wait and Refund ( Chat)
*********************************************************************************************************
I understand your concern about the refund for your product 'Levi's Gatsby Lace Up Shoes For Men'.

I am sorry to hear that the above product you received is not as expected.

I would like to let you know that the seller has agreed to return your product and refund your amount for the same.

I would like to let you know that the seller can only provide you refund for the order as the replacement is not available with him at the moment.

Shall I raise a return request to the seller on your behalf?

Do you want the pickup address same as the deliver one?

As specified by you, a return request has been created for the order and a refund of Rs.219/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Debit Card account within 08 business days.

Please keep the item along with the original product box, accessories and tags ready for pickup by October 02, 2019 as the Wishmaster will not be able to complete the pickup in case any item is missing.

Once the product will reach at seller's warehouse.

The seller will initiate your refund within 01 Business Day after the confirmation of the pickup.

The seller will initiate your refund within 01 Business Day after the confirmation of the pickup.

Also, remember to collect the acknowledgement receipt once you hand over the product.


Pleas share the below bank details for the refund amount :

Name on Account :
Account Number :
Bank Name :
Branch details :
IFSC code :
***************************************************************************************************
Invoice request

I would like to let you know that the seller has agreed to share the invoice of your product on you registered email id.

Please confirm, you want the invoice on "[email protected]".

I would like to let you know that the seller has shared the invoice of your product on your email id.

Here's how you can get your invoice instantly next time around from our website or app:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN

2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’.

The invoice will be sent to your registered email address used while placing the order.

cx wants invoice.. info shared// hence tagged here
*********************************************************************************************************
Reinstate Cancelled Order

I would like to let you know that the seller has cancelled your order as per your request.

In that case, the seller will not be able to reinstate the cancelled order.

However, if you want, you can place a fresh order.

cx wants to reinstate the cancelled order// info shared// hence tagged here
******************************************************************************************************
no return category
I'm not satisfied with your service. I asked for postpone of delivery date which was refused. I won't be available on weekends
***********************************************************************************************************
address change denied
*********************************************************************************************************
Address change ( Chat )
*********************************************************************************************************
I would like to let you know that your order is in shipped state, the seller will not be able to change the contact number for your order.

While I understand that you would like to change the shipping address for your order, I am sorry to let you know that the seller will not be able to fulfill your request as it has already been shipped.

If you'd like, you could ask a friend or a family member to collect the package on your behalf from the current address. If that is not possible, then you could cancel and place a fresh order to be delivered at a different address.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

In future, you can choose to update the delivery address for your orders through our website and app in 3 simple steps:

1. Visit 'My Orders' section of your Flipkart account: http://fkrt.it/bqWLi~NN
2. Select the order for which you’d like the address to be updated.
3. Tap 'Change’ icon next to the current address and add new delivery address.

Please note that this option will be available only if the address can be changed based on the status of your order.

cx wants to update the address// dt disabled// info shared// hence tagged here