Notes

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Value Added Services:-------- {EarthLink Residential Support phone Number - 1-888-327-8454}
1) Norton Online Security
2) Norton VPN
3) Norton Online Security + Norton VPN - Bundle
4) Extra MB Space
5) EarthLink Cloud Storage
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1) Norton Online Security-:

^^^^^^^^^^^^^^ Discovery questions: ^^^^^^^^^^^^^
1- Do you have any anti-virus to protect your identity when you are online?
2- How do you protect your computer and Mobile devices from spamming and virus?
3- How many computers, and mobile devices or may be tablets are used within your home?

^^^^^^^^^^^^^^ Upsell Attempt: ^^^^^^^^^^^^^^^^
Agent: The reason why I asked you this is because EarthLink offers you the best anti-virus software that is Norton security which will not only protect your devices from viruses but also safeguard your identity when you are online and it acts as anti-spam and firewall. And the best part of this software is you can use it on smart devices (Tablets, iPads, Smartphones & iPhones) and computer.

^^^^^^^^^^^^^^^ Objection handling: ^^^^^^^^^^^^^^^
I understand that, but I would also like to let you know that I'll provide you the first 30 days absolutely free and thereafter billing begins automatically on your billing cycle date every month.
Ø NSO helps Reduces PC startup time and boosts performance of your computer etc.
Ø NSO blocks almost all infected and dangerous downloads and it also warns you about social media scams and suspicious content etc.
Ø NSO helps keep you safe when you surf, shop and bank online etc.
Ø NSO offers you a complete protection against online thefts, etc.
Shall I add this Norton Security Online Software to keep your devices protected?

^^^^^^^^^^^^^^^^ Costing: ^^^^^^^^^^^^^^
1) NSO 5 Pack - $7.95 per month
2) NSO 10 Pack - $9.95 per month

^^^^^^^^^^^^^ If CX Agrees: (Read the following Accurately) ^^^^^^^^^^^
1] I am adding Norton Online Security to your account which includes coverage for _____ devices.
2] After your Free 30-Day Trial period is over, EarthLink will charge you the monthly fee until you cancel the Service. You may cancel the Service by telephone. The Service Agreement located at www.earthlink.net contains important information about the Service including details about our cancellation policy. By placing your Order, you acknowledge and agree that the Service Agreement governs your use of the Service (must be read before order is placed)
3] The first 30 days will be free, and then billing will begin automatically at $____ per month thereafter.
4] Prorated charges may be charged along with the monthly charges after the first 30 days.
5] You will receive an email to your Contact Email Address in 2 - 12 hours with download and activation instructions for your new Security product.
6] It is important that you download the software for this service to work.
7] (For Dialup customers only:) You will also receive an installation CD in the mail within 5-7 business days.
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2) Norton VPN-:

^^^^^^^^^^^^^^^ Discovery questions: ^^^^^^^^^^^^^^^^^
1- Do you connect free WIFI available at coffee shops, restaurants, airport, or any other public places?
2- How do you protect your computer and hand held devices from spamming and virus while using public WIFI?
3- Do you occasionally connect to public or free wireless networks?

^^^^^^^^^^^^^^Upsell Attempt:^^^^^^^^^^^^^
Agent: The only reason I asked you this is because EarthLink offers Norton Secure VPN which creates a secure and encrypted connection between internet and user.
1.It also Safeguards your identity and online transactions.
2.Detects and alerts when you connect to an unsafe Wi-Fi hotspot
3.Bank-grade encryption lets you surf safely on public Wi-Fi hotspots.
4.Avoids being tracked by companies, or cyber thieves.
5.Avoids unsafe websites and suspicious downloads.

^^^^^^^^^^^^^ Objection handling: ^^^^^^^^^^^^^
I understand that, but I would also like to let you know that I'll provide you the first 30 days absolutely free and thereafter billing begins automatically on your billing cycle date every month.
Ø Norton VPN helps to reduces identity and online transactions risks on public Wi-Fi hotspots
Ø Norton VPN offers you a complete protection against unsafe Wi-Fi hotspot.

^^^^^^^^^^^^^^^^^^^ Costing: ^^^^^^^^^^^^^^^^^^
1) Norton VPN 5 Pack - $5.95 per month
2) Norton VPN 10 Pack - $7.95 per month

^^^^^^^^^^^^^^^^^^^^ If CX Agrees: (Read the following Accurately) ^^^^^^^^^^^^^^^^^
1] I am adding Norton VPN to your account which includes coverage for ___ devices.
2] After your Free 30-Day Trial period is over, EarthLink will charge you the monthly fee until you cancel the Service. You may cancel the Service by telephone. The Service Agreement located at www.earthlink.net contains important information about the Service including details about our cancellation policy. By placing your Order, you acknowledge and agree that the Service Agreement governs your use of the Service (must be read before order is placed)
3] The first 30 days will be free, and then billing will begin automatically at $___ per month thereafter.
4] Prorated charges may be charged along with the monthly charges after the first 30 days.
5] You will receive an email to your Contact Email Address in 2 - 12 hours with download and activation instructions for your new Security product.
6] It is important that you download the software for this service to work.
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3) Norton Online Security + Norton VPN - Bundle-:

^^^^^^^^^^^^^^ Discovery Questions: ^^^^^^^^^^^^^^^^^
1. How many computers, handhelds, and mobile devices are used within your home? And Do you have any antivirus to protect those devices? Do you occasionally connect to public or free wireless networks?
2. Have you ever used free WIFI available at coffee shops, restaurants, airport, or any other public places?
3. How do you protect your computer and hand held devices from spamming and virus while using public WIFI?

^^^^^^^^^^^^^^^ Upsell Attempt: ^^^^^^^^^^^^^^^^^^
The reason why I asked you this is because EarthLink offers you the best software’s which is Norton security online and Norton secure VPN.
> Norton security online is an anti-virus software which will not only protect your devices from viruses but also safeguard your identity when you are online and it acts as anti-spam and firewall.
> Norton Secure VPN offers Norton Secure VPN creates a secure and encrypted connection between internet and user. It also detects and alerts when you connect to an unsafe Wi-Fi hotspot and gives you Bank-grade encryption & lets you surf safely on public Wi-Fi hotspots.
> The best part of this software is you can use it on smart devices (Tablets, iPads, Smartphones & iPhones) and computer with one subscription.

^^^^^^^^^^^^^ Objection handling: ^^^^^^^^^^^^^
> First 30 days is absolutely free and thereafter billing begins automatically at $** per month, I would recommend you to try the Norton Security Online and Norton Wi-Fi Privacy service Free for the first 30 days with no commitment or contract. Is that okay?

^^^^^^^^^^^^^^^^^^^ Costing: ^^^^^^^^^^^^^^^^^^
1) Norton Security online 5pk + Norton VPN 5pk Bundle = $ 12.90 per month ($13.90 - $1.00 Off)
1) Norton Security online 10pk + Norton VPN 10pk Bundle = $ 16.40 per month ($17.40 - $1.50 Off)

^^^^^^^^^^^^^^^^^^^^ If CX Agrees: (Read the following Accurately) ^^^^^^^^^^^^^^^^^
1] I am adding Norton Security Online & Norton Secure VPN to your account which includes coverage for ____ devices for each product.
2] The first 30 days will be free, and then billing will begin automatically at $____ per month thereafter.
3] Prorated charges may be charged along with the monthly charges after the first 30 days.
4] You will receive two separate emails to your Contact Email Address in 2 - 12 hours with download and activation instructions for your new Norton Security Online & Norton Secure VPN products.
5] You will be able to view, and you will be required to accept, the Norton License Agreement in order to download the products. It is important that you download and install the software to each device for the services to work.
6] After your Free 30-Day Trial period is over, EarthLink will charge you the monthly fee until you cancel the services.
7] You may cancel the services by telephone.
8] The Service Agreement located at www.earthlink.net contains important information about the services including details about our cancellation policy.
9] By placing your Order, you acknowledge and agree that the Service Agreement governs your use of the services
10]The price quoted already includes a monthly discount since the products you have ordered comprise a bundle. If any product within the bundle is cancelled, then EarthLink will remove the discount associated with the bundle.
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4) Extra MB Space -:

^^^^^^^^^^^^^^ Discovery Questions: ^^^^^^^^^^^^^^^^^
1) How often do you receive large email attachments?
2) How often do you delete emails on server?
3) How many emails do you receive on a daily basis?
4)How often do you check your emails?

^^^^^^^^^^^^^^^ Upsell Attempt: ^^^^^^^^^^^^^^^^^^
The reason why I asked you this is because, I see you got the (default storage space (or) ____ MB of Space) from EarthLink and we are offering you extra storage space to save more emails on server, so you will not have an issue of deleting the mails. This will cost you only $_____ per month. Shall I add this to your account

^^^^^^^^^^^^^ Objection handling: ^^^^^^^^^^^^^
> In case you get a large email it would occupy your email storage space and you would have problems in sending & receiving emails.
> It's good if the emails get saved on webmail, which may help you to access your emails using webmail from different locations as well.

^^^^^^^^^^^^^^^^^^^ Costing: ^^^^^^^^^^^^^^^^^^
1) 500mb/One Email Address = For $1.95 a month.
2) 2000mb/One Email Address = For $3.95 a month.
3) 3000mb/All the Active Email Addresses = For $4.95 a month. (Can be added to primary E-Mail address only)

^^^^^^^^^^^^^^^^^^^^ If CX Agrees: (Read the following Accurately) ^^^^^^^^^^^^^^^^^
1] EarthLink will charge you the monthly fee until you cancel the Service.
2] You may cancel the Service by telephone.
3] The Service Agreement located at www.earthlink.net contains important information about the Service including details about our cancellation policy.
4] By placing your Order, you acknowledge and agree that the Service Agreement governs your use of the Service
5] I am adding ___ MB Email Space to your account. You will receive additional ____ MB of storage for your E-mail address. The cost of ___ MB Email space will be $__ per month.
6] If you have added this service in the middle of your invoice period, you will be charged a Pro Rata charge for the Email space on your Next Billing along with the price of $___. (Monthly Bill Amount)
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5) EarthLink Cloud Storage / Earthlink Online Backup -:

^^^^^^^^^^^^^^ Discovery Questions: ^^^^^^^^^^^^^^^^^
1) How many computers you have and do have any important data on them?
2) How do back your important data, like photographs, files, documents on your computer?

^^^^^^^^^^^^^^^ Upsell Attempt: ^^^^^^^^^^^^^^^^^^
The only reason I asked you this is because EarthLink offers online backup which is Very Safe and Secure, you can install it on multiple computers and can access your backup files from any part of the Would.
1.It automatically backs up your important files and prevent data loss
2.Back up & sync multiple devices to your personal storage space
3.You can conveniently view files online
4.You can share files with family, friends or colleagues
5.Files are secure and encrypted
> First 30 days is absolutely free as a trial and there after an automated charge of $____ per month.
> Shall I add ____ GB Online Back Storage Space service to your Account?

^^^^^^^^^^^^^ Objection handling: ^^^^^^^^^^^^^
> It would be able to save important files, pictures ,music ,videos anything on Elnk online secured servers your data will be safe and secured.
> In case of data loss you can back up the data to any device or computer and you can also access the data from anywhere in the US. Etc.

^^^^^^^^^^^^^^^^^^^ Costing: ^^^^^^^^^^^^^^^^^^
1) 50 GB storage - $5.95/month
2) 250 GB storage - $6.95/month
3) 500 GB storage - $9.95/month

^^^^^^^^^^^^^^^^^^^^ If CX Agrees: (Read the following Accurately) ^^^^^^^^^^^^^^^^^
1] After your Free 30-Day Trial period is over, EarthLink will charge you the monthly fee until you cancel the Service.
2] You may cancel the Service by telephone.
3] The Service Agreement located at www.earthlink.net contains important information about the Service including details about our cancellation policy.
4] By placing your Order, you acknowledge and agree that the Service Agreement governs your use of the Service
5] I am adding EarthLink Online Backup to your account.
6] The first 30 days are free; then billing will begin automatically at $_____per month thereafter.
7] Prorated charges may be charged along with the monthly charges after the first 30 days.
8] You will receive a welcome email at your EarthLink email address within 2 - 12 hours confirming your subscription.
9] In order to use our service you must agree to the EarthLink Online Backup Service Agreement located at http://www.earthlink.net/tcs/. That agreement contains important information about your service.
10] You must read the agreement in full prior to any use of our service, because your use of the EarthLink Online Backup Service indicates your acceptance of this agreement.
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