Notes

🙏CHAT ETIQUETTE'S:🙏

INTRODUCTION:I would like to let you know that the seller has refunded Rs.1299/- to your bank account/Debit Card/Credit Card on June 12, 2019. This will be credited to your account by July 22, 2019.

Hi, my name is Aashna and I'll be helping you with your request.
Thank you for being a Flipkart Plus member.
Please feel free to get back to us, if in case you have any queries. I'll be glad to assist you further.

HOLD:

Please give me a minute or two while I help you get it sorted out.
Please give me a minute or two while I check the details.
Sorry it is taking bit longer. Please bear with me for one or two minutes.
Please bear a minute or two while I am requesting the seller for the return request.
Please bear a minute or two with me.

ALTERNATE NUMBER:

Would you like to add any alternate number?
Would you like to share an alternate number?
Please that this your alternate number ''.
You can also contact us on our toll free number 1800 208 9898.
((((No Reply From the Customer:))))

Since I have not heard from you for a while, I am closing this chat from my end. However, you can get back to us for further queries.

Since I have not heard from you for a while, I am closing this chat from my end. However, you can resume the chat whenever you would like to.

Since I have not heard from you for a while, I would not be able to forward you request for return without the confirmation, I am closing this chat from my end. However, you can resume the chat whenever you would like to.

Since I have not heard from you for a while, I am escalating the issue to the team without the alternate number.

Please share your alternate contact number, so if you were not reachable at the registered contact number so we can reach you at your alternate contact number.


((((( GESTURE OF THANKS )))))

Thanks for waiting.

Thanks for being patient.

Thanks for the patience.

Thanks for bearing with me.

Thanks for giving your valuable time.

((((( BRANDING )))))))

XXXX, thanks for choosing Flipkart.


🤷🤷EMPATHY🤷🤷

I certainly understand your concern and sorry for the trouble you had to go through.
Trust me, if there is an option with me I would have resolved your issue on priority basis.

I am sorry if it is possible with me to check with them, I would have surely done that.


We will ensure precautionary measures are taken in order to avoid this situation next time around by the seller.

I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

Thanks for your kind understanding.
I do understand your concern and if I would be in your place I would have felt the same.

Your kind understanding will be much appreciated in this regard.


((((No Reply From the Customer:))))

Since I have not heard from you for a while, I am closing this chat from my end. However, you can get back to us anytime for further queries.

Since I have not heard from you for a while, I am closing this chat from my end. However, you can resume the chat whenever you would like to.