Notes

Agent Hi name is Pradeep
How may I help you
CX OD109203068497187000
i have ISSUE WITH THIS PHONE
Agent Could you please elaborate your issue that you are facing with your product?
Cx i have heating as well as battrey issue with my phone.
i want replacement.
Agent We're sorry for the trouble you had to go through for the product 'Redmi Note 4 (Black, 64 GB)'.
Since the product was delivered to you on June 04, 2017, it has crossed the seller's 10 day replacement period. Due to this, the seller will not able to fulfil your replacement request.
We understand that the product is not covered under warranty, but you can still get in touch with the authorised service centre and they should be able to help you out.
Cx Ok so tell me what can I do with my issue now.
Agent Here are the details to the authorised service centre: http://www.mi.com/in/service/repair/
Cx provide me service center number or adresss nearby me.
ok
Agent As I have already sent the details of the authorised service centre details.
Is there anything else, I can assist you?
Cx Thats fine!
Agent The invoice for this product has been sent to your registered email. This can be used to avail services at the authorised service centres.
Cx I appreciate this. Thanks for the help.
Agent Thanks for your valuable time.
Have a nice day.
Agent Hi my name is Pradeep.
how may I assist you?
Cx i want to buy this product by no cost emi 'MarQ by Flipkart 6.2 kg Semi Automatic Top Load White, Maroon (MQSAHM62)'
Agent Hi, may I have your name please?
Cx krishan
Agent Krishan, as per your query you can opt for no cost emi for this product.
CX how?

i want to buy this product by no cost emi
AGent Yes, you can buy this, if you have Bajaj Finserv card. In case if you dont have, we have other no cost emi option, Flipkart Axis Bank.
All you need to do is, go on product page, check for no cost emi option in product details.Then you can check emi plans according to your choice.
Is there anything else, I might help you with today ?
Cx no, its fine.
thnkw
Agent Thanks for your valuable time and shoping with Flipkart.
Have a nice day.
Agent Hi my name is Pradeep.
How may i help you?
Cx hi need help
Agent I understand your concern, please elaborate your issue type.
Cx i want invoice of my product.

Agent May I know your Order ID Number?
Cx OD115409784598951000
Agent Thanks for confirming.
Let me check on this, please wait it will one or two minutes.
Cx ok
How long do I need to wait ?
Agent Thanks for your pateince.
May I Know your registered Email ID?
Cx [email protected]
Agent Thanks for confirming your email.

Agent I send your invoice on your registered Email ID, please check it.
Cx ok, i got it. thanks
Agent Thanks for choosing Flipkart,please share your Valuable feedback.
Cx ok
Agent Have a nice day.
gent Hi name is Pradeep
How may I help you
CX OD109203068497187000
i have ISSUE WITH THIS PHONE
Agent Could you please elaborate your issue that you are facing with your product?
Cx i have heating as well as battrey issue with my phone.
i want replacement.
Agent We're sorry for the trouble you had to go through for the product 'Redmi Note 4 (Black, 64 GB)'.
Since the product was delivered to you on June 04, 2017, it has crossed the seller's 10 day replacement period. Due to this, the seller will not able to fulfil your replacement request.
We understand that the product is not covered under warranty, but you can still get in touch with the authorised service centre and they should be able to help you out.
Cx Ok so tell me what can I do with my issue now.
Agent Here are the details to the authorised service centre: http://www.mi.com/in/service/repair/
Cx provide me service center number or adresss nearby me.
ok
Agent As I have already sent the details of the authorised service centre details.
Is there anything else, I can assist you?
Cx Thats fine!
Agent The invoice for this product has been sent to your registered email. This can be used to avail services at the authorised service centres.
Cx I appreciate this. Thanks for the help.
Agent Thanks for your valuable time.
Have a nice day.
Agent Hi my name is Pradeep.
how may I assist you?
Cx i want to buy this product by no cost emi 'MarQ by Flipkart 6.2 kg Semi Automatic Top Load White, Maroon (MQSAHM62)'
Agent Hi, may I have your name please?
Cx krishan
Agent Krishan, as per your query you can opt for no cost emi for this product.
CX how?

i want to buy this product by no cost emi
AGent Yes, you can buy this, if you have Bajaj Finserv card. In case if you dont have, we have other no cost emi option, Flipkart Axis Bank.
All you need to do is, go on product page, check for no cost emi option in product details.Then you can check emi plans according to your choice.
Is there anything else, I might help you with today ?
Cx no, its fine.
thnkw
Agent Thanks for your valuable time and shoping with Flipkart.
Have a nice day.
AGENT Hi, my name is Pradeep.
How may I assist you ?
Cx OD404126111667545000
why is this order cancel please rectify me ?
Agent I understand your concern. Kindly wait for one two minutes,let me see what I can do.
Thanks for your patience.
Davinder, your order has been cancelled. And your full amount has been refunded on October 15 2015.
Is there anything else I might help you with ?
Cx no thanks for clarification
i will give u 5 star
Agent I appreciate your valueable feedback.
Thanks for choosing Flipkart.
Have a nice day.
Cancelled order >>> Customer not aware of cancellation >>> Solved
agent Hi my name is Pradeep.
How may I assist you ?
Cx i ordered a woolen cap from flipkart 2days ago. now i dont like quality. i want to return it.
OD117336489097550000

worstt quality 0 ratings
even i opt for black color, they send me brown instead.
Agent I understand your concern , kindly wait one or two minutes so, I can check your order details .
Cx ok i will wait.

how long do i have to wait?
Agent Thanks for your patience , As i am checking you ordered a cap Huntsman era woolen cap so under our policy we can give you refund or return kindly, tell me what you want ?
Cx i want refund.
Agent What do you want Davinder, Refund or Replacement ?
Cx how long do i have wait for my refund after return the order?
Agent As you are asking for a refund I have initiated the refund and your pickup date date is December 25 2019 and I would like to tell you to keep the product as it must be unused , Unwashed , With all the price tags .
Cx ok thanks for help.
Agent Is Anything else i can assist you ?
Cx no
Agent Thanks for your valuable time and shoping with Flipkart.
please share your valuable feedback.
Cx ok


Agent Hi, my name is Pradeep.
How may I assist you?
Cx OD109203068497187000
i have issue with this phone
Agent Please mention which issue you are facing with your phone?
Cx its redmi note 4 phone
issue is device heating to much.
Agent I understand your concern, kindly allow me one or two minutes. So i can check with your issue.
Thanks for your patience.
Cx ok
Agent There are some basic checks,from which you can follow to resolve the issue.
Intensive use of basic functions like calls, browsing etc.
Navigation or GPS for long periods of time
Intensive camera use.
Watching a lot of videos.
Playing graphics-intensive games.
Using apps for long periods of time, like Facebook and WhatsApp
Use only Brand approved chargers, batteries, and cables.
If the device heats up while charging, Check if the USB cable is damaged.
Please follow with these steps, let me know if these could help.
Cx it is solved now. thanks for help.
Agent I am glad, that I could helped with your concern.
Please share your valuable feedback.
Cx ok

Cx i want to return my order.
i dont like the quality.
Agent Hi, my name is Pradeep.
How may I assist you?
Cx I understand your concern.
Agent Kindly give me one or two minutes to check this.
Kindly send me your order number.
Cx OD302035235161337200
i want to return this product, as i dont like its quality at all. why you guys are selling fake products for higher price. i want to complain towards this product.
Samsung Flip Cover for Samsung Galaxy Core I8262. As I am checking.

Cx check it and let me know. i will give u 0 star ratings. if i did not get satisfactied response.
Agent Thanks for your patience .
Cx ok
Agent As i checked your order your order is not under return policy .
So unforturnatly, we cant return this right now .
Cx then what will i have to do now?
Agent Let me check what i can do best for you.Please, give me two minutes.
Cx ok i can wait.
Agent FlipEstore Flip Cover for Samsung Galaxy On Nxt
https://www.flipkart.com/search?q=samsung+flip+cover&sid=tyy%2C4mr%2Cq2u&as=on&as-show=on&otracker=AS_QueryStore_OrganicAutoSuggest_0_18_na_na_pr&otracker1=AS_QueryStore_OrganicAutoSuggest_0_18_na_na_pr&as-pos=0&as-type=RECENT&suggestionId=samsung+flip+cover%7Cin+Mobile+Cases+%26+Covers&requestId=21814e3f-51b7-4658-9071-45c8562d58eb&as-searchtext=samsung%20flip%20cover


Cx ok
Agent Try this Davinder.
Agent Is there anything else i can assist you with ?
Cx no thank you for your help
Agent Thanks for choosing Flipkart for shopping.
Kindly share your valuable feedback .
Cx ok
AGENT Hi, my name is Pradeep.
How may I assist you ?
Cx OD404126111667545000
why is this order cancel please rectify me ?
Agent I understand your concern. Kindly wait for one two minutes,let me see what I can do.
Thanks for your patience.
Davinder, your order has been cancelled. And your full amount has been refunded on October 15 2015.
Is there anything else I might help you with ?
Cx no thanks for clarification
i will give u 5 star
Agent I appreciate your valueable feedback.
Thanks for choosing Flipkart.
Have a nice day.
Cancelled order >>> Customer not aware of cancellation >>> Solved
agent Hi my name is Pradeep.
How may I assist you ?
Cx i ordered a woolen cap from flipkart 2days ago. now i dont like quality. i want to return it.
OD117336489097550000

worstt quality 0 ratings
even i opt for black color, they send me brown instead.
Agent I understand your concern , kindly wait one or two minutes so, I can check your order details .
Cx ok i will wait.

how long do i have to wait?
Agent Thanks for your patience , As i am checking you ordered a cap Huntsman era woolen cap so under our policy we can give you refund or return kindly, tell me what you want ?
Cx i want refund.
Agent What do you want Davinder, Refund or Replacement ?
Cx how long do i have wait for my refund after return the order?
Agent As you are asking for a refund I have initiated the refund and your pickup date date is December 25 2019 and I would like to tell you to keep the product as it must be unused , Unwashed , With all the price tags .
Cx ok thanks for help.
Agent Is Anything else i can assist you ?
Cx no
Agent Thanks for your valuable time and shoping with Flipkart.
please share your valuable feedback.
Cx ok


Agent Hi, my name is Pradeep.
How may I assist you?
Cx OD109203068497187000
i have issue with this phone
Agent Please mention which issue you are facing with your phone?
Cx its redmi note 4 phone
issue is device heating to much.
Agent I understand your concern, kindly allow me one or two minutes. So i can check with your issue.
Thanks for your patience.
Cx ok
Agent There are some basic checks,from which you can follow to resolve the issue.
Intensive use of basic functions like calls, browsing etc.
Navigation or GPS for long periods of time
Intensive camera use.
Watching a lot of videos.
Playing graphics-intensive games.
Using apps for long periods of time, like Facebook and WhatsApp
Use only Brand approved chargers, batteries, and cables.
If the device heats up while charging, Check if the USB cable is damaged.
Please follow with these steps, let me know if these could help.
Cx it is solved now. thanks for help.
Agent I am glad, that I could helped with your concern.
Please share your valuable feedback.
Cx ok

Cx i want to return my order.
i dont like the quality.
Agent Hi, my name is Pradeep.
How may I assist you?
Cx I understand your concern.
Agent Kindly give me one or two minutes to check this.
Kindly send me your order number.
Cx OD302035235161337200
i want to return this product, as i dont like its quality at all. why you guys are selling fake products for higher price. i want to complain towards this product.
Samsung Flip Cover for Samsung Galaxy Core I8262. As I am checking.

Cx check it and let me know. i will give u 0 star ratings. if i did not get satisfactied response.
Agent Thanks for your patience .
Cx ok
Agent As i checked your order your order is not under return policy .
So unforturnatly, we cant return this right now .
Cx then what will i have to do now?
Agent Let me check what i can do best for you.Please, give me two minutes.
Cx ok i can wait.
Agent FlipEstore Flip Cover for Samsung Galaxy On Nxt
https://www.flipkart.com/search?q=samsung+flip+cover&sid=tyy%2C4mr%2Cq2u&as=on&as-show=on&otracker=AS_QueryStore_OrganicAutoSuggest_0_18_na_na_pr&otracker1=AS_QueryStore_OrganicAutoSuggest_0_18_na_na_pr&as-pos=0&as-type=RECENT&suggestionId=samsung+flip+cover%7Cin+Mobile+Cases+%26+Covers&requestId=21814e3f-51b7-4658-9071-45c8562d58eb&as-searchtext=samsung%20flip%20cover


Cx ok
Agent Try this Davinder.
Agent Is there anything else i can assist you with ?
Cx no thank you for your help
Agent Thanks for c