Notes

Thanks for being a valuable Flipkart Plus member.

I understand that you'd like to return the CFS Club Night Eau de Parfum - 100 ml, but I'm sorry to let you know that this product is part of the 'No Returns' category and your are contacting after long time to return.

Trust me, If there is an option with me I could have definitely help you out.
Trust me, I will definitely make sure to deliver your order as earliest.

Is there anything else that I can help you with today?

Since I had not heard anything from your side, I would like to close this chat.
will get back to you as soon as possible.

I can completely understand your concern if I am in your position I do feel the same.

It is not our intention to make you trouble.

Trust me, I will do the best for your order delivery as earliest.

But as my understanding, you have cancelled your order as per your request. So now you can place a fresh order.

As I have checked, due to some technical issue, your order did not confirm and your amount has been reverse on December 24, 06:22 AM. So amoun will be credited in your account by January 03, 2020 with ARN no:
P1912240622416394438499.

Here is the Customer Support No.: +919911990088 | Timings: 10.30 AM to 05.30 PM (Monday to Saturday) | email: [email protected]

Because, I will be able to share your detail to seller for refund your amount.

Re-iteration for L1:

Scenario: Customer return is rejected as TNS_RVP_Fraud

Return created through self-serve/ 'Customer Return' DT :

Check if there is any incident available in 'FRM Return Bulk/ FRM Return fraud' queue
Yes - Update the same incident and inform the customer to wait for 72 hrs for resolution
No - Inform customer to create a new return again through self serve as there is some technical error
Tagging on SA: Create Incident >> Generic >> System issue >> System downtime - Routed self serve

I am sorry to let you know your product has been delayed due to unforeseen issued faced by the courier partner.

Trust me, If am on your position, I feel the same. However this is the something is not in my hand.

No need to worry, the case is already escalated to the team and they will get back to you with an update on or before December 27, 2019.
But not to worry, the issue is already forwarded and team will get back to you on or before December 25, 2019.

IN1912241854202978821


If you still unable to find your product, no need to worry. I would like to escalate your issue with concern team.

If you will face any issue with your product you can come to us and we will definitely help you out.

As I can see, the seller has completed refund of amount Rs.264/- to the account ending with 760 by December 23, 2019 and it should have been credited to the same source by December 24, 2019.
Here is the reference nunmber:
FT191223000724966841
Once check the account and please let me know if you have not received the amount.

I understand you want to cancel your order. May i know the reason why you want to cancel your order?

There is a possibility that you will get your order before 07:00PM.

If this would be under my control then i would have done it for you.

Team may get back to you before the mentioned date as well.

However this information has been shared by the seller so I would request to kind coopration for the same.

Team may get back to you before the mentioned date as well.

We’re sorry to let you know that your order was cancelled as the seller was unable to fulfill it on time and they did not want to keep you waiting.


[if the item is available with other sellers]


[If you’d like, you can place a new order for the product with any of the other sellers on our platform.]


We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.


Hope you understand.

Customer has to visit the "Help and Feedback" section on the Google Pay app, attaching screenshots for issues related to scratch card or cashback.


Scenario: Customer return is rejected as TNS_RVP_Fraud

Return created through self-serve/ 'Customer Return' DT :

Check if there is any incident available in 'FRM Return Bulk/ FRM Return fraud' queue
Yes - Update the same incident and inform the customer to wait for 72 hrs for resolution
No - Inform customer to create a new return again through self serve as there is some technical error
Tagging on SA: Create Incident >> Generic >> System issue >> System downtime - Routed self serve