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19-Dec-19 tpm.483346 Kritika Thakur Sonam Singh Radhika Thakur Mohali IN1912170834326246487 Follow-up on existing incident Solved NRR Invalid Agent tagged the incident as Solved NRR without sending any invoice copy to the customer. Agent failed to check the previous response and closed the incident without providing any resolution. Agent should have kept the incident under WFIU.
21-Dec-19 tpm.483343 Payal Singh Sonam Singh Radhika Thakur Mohali IN1910172250559310972 Flipkart pay later - unable to pay the bill Solved NRR Invalid Agent closed the customer query without providing any resolution to the customer. Agent assigned the incident to the backend team at 21 Dec 19, 03:26 PM and provided the resolution time to the customer. Incident again opened in the queue so agent should have assigned the incident to the relevant team instead tagged the incident as solved NRR at ''21 Dec 19, 04:25 PM''.
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