Notes

Not to worry, I will surely help you to resolve your issue.

Please do trust you won't get disappointed anymore.
I'd request you to have a faith on us.
Your satisfaction matters a lot to us and we will never want you to face any kind of issues with our services.
The date provided is the maximum resolution deadline and you can expect much speedy resolution.
We will not close your issue until you will get the resolution.
Please treat this as an exceptional case and give the seller one more chance to set this right.
. No worriesThe same is forwarded to relevant team to look into it for no more further delay and have the shipment delivered at the earliest.
You will not face any such issues. It was a nice chatting with you today!
For feedback or any idea from cx: Actually this is a good idea, I'll make sure this information is being forwarded to our back end team, so that in future you may get this benefit.
Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.
I certainly understand that this delay has caused a loss of excitement to receive this product
We'll definitely try to improve our overall services further.
Sahil Verma • 1 min
For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame.
I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble
We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.
I'll take this up personally with the team and make sure they take utmost care to ensure you get the help.
However, we will try our best to get it sorted out soon and would appreciate your patience and understanding in these regards.
Trust me, if there was any option with me, I would have taken the ownership and have processed your request as per your requirement.

I'm sorry to see that your product has not been delivered yet.
However, do not worry your issue has been escalated to our team.
As I had a check, your product is delayed due to some unforeseen issues, faced by the courier service.
The seller sincerely apologizes for the displeasure caused to you in this regard.
This is not something which we would want you to experience.
We'll always do our best to make sure that you have a great shopping experience.
Please do not get disheartened. We will take it as a feedback and we will improve our services in the future.
Please be assured that the feedback will be shared with the seller regarding the issue so that you will not experience this next time around.
The estimated resolution date is just the maximum time frame to deliver your order.
In the most cases issues will be resolved much before the estimated resolution date.
The seller's courier partner will try their best to deliver the product at earliest.
We look forward to your continued trust and support.
We're working with the seller and their partnered courier service provider to have your product shipped at the earliest.
I understand your situation since I'm also a customer somewhere, if I would be in your place I"ll definitely feel the same.
Sai, please be assured I have noted your feedback so that I can share with the seller to sort out the issue as soon as possible.
As I can see, your product is our for delivery, the Wishmaster is already on the way to deliver your product and he will reach you on or before 7 PM today.
I will surely check and assist you regarding your order status.
Do not worry, I will escalate the case on your behalf.
Please help me out with your alternate mobile number. So that I can escalate the case.
I want to let you know that your issue has been escalated to our team. Rest assured, that you will get the resolution by December 0, 2019.
To set this right, I'll immediately share a strong feedback and make sure they don't repeat the same.
In case of any issues/query please feel free to get back to us. We are always here to help you.
We value your presence as our valued shopper.
Thank you very much for being such a valuable part of Flipkart family!
It was nice chatting with you today!
Thank you for your kind understanding.
I really appreciate your cooperation over the chat.
In case of any issue regarding your order delivery, please feel free to get back to us, we are here to help you.
Dipak, in case if the service center denied to resolve your issue, please feel free to get back to us, we are here to help you.
in case you miss the delivery today, the Wishmaster will make a total of three attempts to deliver the product.
Once your product is out for delivery, you will receive an SMS with the Wishmaster details.
Call back (Chat)

I do understand that you want a call back from our side.
I am sorry to let you know that as it is a chat window, I will not be able to call you.
If you'd like a callback from us, just follow these simple steps.

1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section
2. Select 'Contact us'
3. Choose the preferred channel
Rest assured, you'll receive a call back from us to help you with your query.
Also, I will surely help you over the chat, if you will share your issue here.
You can contact us by calling on our Toll free number which is : 1800 208 9898
You need not to worry, I have again highlighted your issue and I assure you that you will get the resolution within next 24 hours.
I can understand that 24 hours is not a minor timeline.
I want to assure you that your issue will be resolved on priority basis.
I can understand that because I have seen your previous conversations and escalations
Thank your for your kind understanding and patience.
Your patience level is really appreciable.
And if I said anything bad to you in anger or in any ways. Then I'm honestly sorry.
Even, I am guilty that you are facing this level of inconvenience.
We'd like to let you know that this happens as the prices of the products are dynamic and vary based on the seller.
I want to let you know that the seller add Rs. 200/- to the Gift Card section of your Flipkart account. You can use this amount, within a year, to buy anything from a wide range of sellers on Flipkart.