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Address Change

I understand you’d like to change your address <_Customer name_>. We’ll not be able to take in this request as your order has already been shipped by the seller. Our sellers and courier partners work together to deliver your product within set timelines.

Would it be possible for a friend or family member to collect the package on your behalf from there?

<If the customer says yes>

That’s great. Kindly request them to collect the package on your behalf.

(If the customer insists that he wants to change the address)

I understand that you want <_product name_> delivered to a different address. You can cancel this order and place a fresh one to the desired address.




ALTERNATE


Hi <_Customer name_>,

Thanks for writing in.

We’re sorry to tell you that your address cannot be changed at the moment as <_product name_> has already been shipped by the seller. Our sellers and courier partners work together to deliver your product within set timelines.

It’ll be great if you can ask a friend or someone from your family to collect the package on your behalf from there.

Or, you can cancel your present order and place a fresh one to the desired address.


Have a great day!

     
 
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