Notes

OPEN > VERIFY >
HOLD: May I place u on hold for 30 seconds so I can check ur account?
PULL UP: I already pull up your account here...
COVER: Have I covered all ur concerns for today?
IS THERE ANYTHING ELSE I MAY HELP YOU?
TRANSFER: Would u like me to transfer you to your HIP/WALMART
BALANCE: Your current balance is ... and your future benefits of $$$ will be available on (date)
RECAP:
CLOSING: Thank you for calling. Have a great day!

CANT ASSIST: For better assistance, i will recommend u to talk with ur health insurance provider.

MAILED CARD: You will receive ur mailed card and catalog by 2 to 4 weeks

NO BALANCE: I believe that you are a new member
or ur health insurance already expired
Thats why theres no balance appear on our system
but don't worry Ur account is active
For better assistance, i will recommend u to talk with ur health insurance provider.

STILL HAVE BALANCE: I am sorry to hear that
but we are not credible to add up ur previous balance to current balance
for further info, i will recommend u to talk with ur health insurance provider.

WALMART: I am sorry to hear that your (concern)
For better assistance, i will recommend u to talk with WALMART. (1-800-WALMART)

NOT MEMBER: Mr/Ms member is with you?
Can I ask for verbal authorization of her?
member: Do you allowed your ... to pull up ur account?

ORDER: As much as i would to assist your order for now
but we cannot process process as of now due to your zero balance
you can wait til (date) when u already have ur future balance
and feel free to call us back.
* we can only process order when u have a current balance
* We can only process online orders tru walmart. -- but as of now due to ur zero balance,

E-MAIL: Sure! I m more than happy assisting you..
What new e-mail you want to replace?
I already changed it, and your current e-mail now is: (new email)

ACTIVATE: Your account is not yet activated
would you like me to activate it for you?
sure im more happy assisting you

MIX TENDER: once u have ur balance, We can now process ur order
if your order cost more than ur balance, u can pay ur excess amount tru debit or credit card
would you like to still continue ordering?
can u please provide me ur CD/BD number..

CATALOG: Sure! Do you want me to send it via mail or tru ur email?
If mailed, you will received it 2 to 4 weeks.
**does your address on file is still updated?
if yes, okay ill mail it on ur address on file.

DISCLOSING INFO: Sorry but we cannot disclose any info for us to protect ur account.
we can only verify it, so can u please provide me ur updated address?
dont wory, it still the info on file.

ORDER TRU CREDIT:

CAN'T OPEN THE ACCOUNT: Do you have ur card with you?
Can you tell me whats written on your card?