Notes

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-----------------------------------Earthlinks's Value Added Services -----------------------------------
-------------------- {EarthLink Residential Support phone Number - 1-888-327-8454} ---------------------
1) EARTHLINK PROTECT
2) Extra MB Space
3) EarthLink Cloud Storage
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1) EARTHLINK PROTECT -: (Agent Portal Article ID : 288499 & 67790)

^^^^^^^^^^^^^^ Discovery questions: ^^^^^^^^^^^^^
1- Do you have any anti-virus to protect your identity when you are online?
2- How do you protect your computer and Mobile devices from spamming and virus?
3 - Are you Aware of Dark Web ? (About dark Web : It has a bunch of harm full websites where in your personal information might have been stored and can be accessed only by the spammers or the people who do all the illegal stuff)

^^^^^^^^^^^^^^ Upsell Attempt: ^^^^^^^^^^^^^^^^
And I also wanted to let you know that according to a survey, 1 in 36 Mobile Devices have apps installed that has a risk.
The reason why I was talking about all these to you is because EarthLink offers you the best anti-virus software that is Earthlink Protect Basic or Earthlink protect Basic Plus which are powered by Norton Life Lock, this offers you a good antivirus as well as a secure VPN to help protect your information when you are online or when you connect to public Wi-Fi) In addition, you'll also receive Dark Web Monitoring powered by LifeLock to scan the dark web for your personal information and we’ll notify you if we find it.

^^^^^^^^^^^^ In Detail Features ^^^^^^^^^^^^^^^^
Their are 8 main features of Earthlink :
1) Device Security
2) Secure Virtual Private Network
3) Dark Web Monitoring
4) Smart Firewall.
5) Malware Protection
6) Parental Control
7) Password manager.
8) Cloud Backup of 50 or 100 GB (which encrypts the data and will let you restore when you unfortunately loos any of your data)

^^^^^^^^^^^^^^^^ Costing: ^^^^^^^^^^^^^^
1) Earthlink Protect Basic (5 Pack) (50 GB) - $7.95 per month
2) Earthlink Protect Basic Plus (10 Pack) (100 GB) - $8.95 per month

^^^^^^^^^^^^^^^ Objection handling: ^^^^^^^^^^^^^^^
I understand that, but I would also like to let you know that as you are a valuable customer of Earthlink, I'll provide you the first 30 days as absolutely free and thereafter only billing will begin automatically on your billing cycle date every month, And with a single subscription you can use this software for 5 or may be 10 devices at once.

^^^^^^^^^^^^^ If CX Agrees: (Read the following Accurately) ^^^^^^^^^^^

1) After your Free 30-Day Trial period is over, EarthLink will charge you the monthly fee until you cancel the Service.

2) You may cancel the Service by telephone. The Service Agreement located at www.earthlink.net contains important information about the Service including details about our cancellation policy. By placing your Order, you acknowledge and agree that the Service Agreement governs your use of the Service (must be read before order is placed)

2)With this subscription, you will receive protection for up to (5 or 10) PCs, MACs, smartphones or tablets which includes: real-time protection from viruses, ransomware, malware, and other online threats and protection from access of your personal files and financial information with our Smart Firewall. You will be provided with your own secure VPN to protect your online connections both at home and on-the-go with bank-grade encryption.
2) You will receive Dark Web Monitoring powered by LifeLock for notifications of your personal information found on the dark web.
3) (50 GB or 100 GB) of PC Cloud storage to backup important files and images as a preventative measure to hard drive failures and ransomware, Password Manager, and Parental Controls.
4) For terms and conditions see Norton.com/guarantee.
5) We are offering Earthlink Protect powered by Norton Life Lock for free for the first 30 days and after that, it is only ($7.95 per month or $8.95 per month) plus applicable sales tax. I will be happy to add that to your service.
6) I am adding EarthLink Protect to your account.
7) The first 30 days will be free, and then billing will begin automatically at ($7.95 per month or $8.95 per month) thereafter.
8) Prorated charges may be charged along with the monthly charges after the first 30 days.
9) You will receive an email to your Contact Email Address in 2 - 12 hours with download and activation instructions for your new Security and Online Privacy product.
10) It is important that you download the software for this service to work.
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2) Extra MB Space (Article ID - 67790 & 149430) -:

^^^^^^^^^^^^^^ Discovery Questions: ^^^^^^^^^^^^^^^^^
1) How often do you receive large email attachments?
2) How often do you delete emails on server?
3) How many emails do you receive on a daily basis?
4)How often do you check your emails?

^^^^^^^^^^^^^^^ Upsell Attempt: ^^^^^^^^^^^^^^^^^^
The reason why I asked you this is because, I see you got the (default storage space (or) ____ MB of Space) from EarthLink and we are offering you extra storage space to save more emails on server, so you will not have an issue of deleting the mails. This will cost you only $_____ per month. Shall I add this to your account

^^^^^^^^^^^^^ Objection handling: ^^^^^^^^^^^^^
> In case you get a large email it would occupy your email storage space and you would have problems in sending & receiving emails.
> It's good if the emails get saved on webmail, which may help you to access your emails using webmail from different locations as well.

^^^^^^^^^^^^^^^^^^^ Costing: ^^^^^^^^^^^^^^^^^^
1) 500mb/One Email Address = For $1.95 a month.
2) 2000mb/One Email Address = For $3.95 a month.
3) 3000mb/All the Active Email Addresses = For $4.95 a month. (Can be added to primary E-Mail address only)

^^^^^^^^^^^^^^^^^^^^ If CX Agrees: (Read the following Accurately) ^^^^^^^^^^^^^^^^^
1] EarthLink will charge you the monthly fee until you cancel the Service.
2] You may cancel the Service by telephone.
3] The Service Agreement located at www.earthlink.net contains important information about the Service including details about our cancellation policy.
4] By placing your Order, you acknowledge and agree that the Service Agreement governs your use of the Service
5] I am adding ___ MB Email Space to your account. You will receive additional ____ MB of storage for your E-mail address. The cost of ___ MB Email space will be $__ per month.
6] If you have added this service in the middle of your invoice period, you will be charged a Pro Rata charge for the Email space on your Next Billing along with the price of $___. (Monthly Bill Amount)
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3) EarthLink Cloud Storage / Earthlink Online Backup (Article ID - 67790 & 154252) -:

^^^^^^^^^^^^^^ Discovery Questions: ^^^^^^^^^^^^^^^^^
1) How many computers you have and do have any important data on them?
2) How do back your important data, like photographs, files, documents on your computer?

^^^^^^^^^^^^^^^ Upsell Attempt: ^^^^^^^^^^^^^^^^^^
The only reason I asked you this is because EarthLink offers online backup which is Very Safe and Secure, you can install it on multiple computers and can access your backup files from any part of the Would.
1.It automatically backs up your important files and prevent data loss
2.Back up & sync multiple devices to your personal storage space
3.You can conveniently view files online
4.You can share files with family, friends or colleagues
5.Files are secure and encrypted
> First 30 days is absolutely free as a trial and there after an automated charge of $____ per month.
> Shall I add ____ GB Online Back Storage Space service to your Account?

^^^^^^^^^^^^^ Objection handling: ^^^^^^^^^^^^^
> It would be able to save important files, pictures ,music ,videos anything on Elnk online secured servers your data will be safe and secured.
> In case of data loss you can back up the data to any device or computer and you can also access the data from anywhere in the US. Etc.

^^^^^^^^^^^^^^^^^^^ Costing: ^^^^^^^^^^^^^^^^^^
1) 50 GB storage - $5.95/month
2) 250 GB storage - $6.95/month
3) 500 GB storage - $9.95/month

^^^^^^^^^^^^^^^^^^^^ If CX Agrees: (Read the following Accurately) ^^^^^^^^^^^^^^^^^
1] After your Free 30-Day Trial period is over, EarthLink will charge you the monthly fee until you cancel the Service.
2] You may cancel the Service by telephone.
3] The Service Agreement located at www.earthlink.net contains important information about the Service including details about our cancellation policy.
4] By placing your Order, you acknowledge and agree that the Service Agreement governs your use of the Service
5] I am adding EarthLink Online Backup to your account.
6] The first 30 days are free; then billing will begin automatically at $_____per month thereafter.
7] Prorated charges may be charged along with the monthly charges after the first 30 days.
8] You will receive a welcome email at your EarthLink email address within 2 - 12 hours confirming your subscription.
9] In order to use our service you must agree to the EarthLink Online Backup Service Agreement located at http://www.earthlink.net/tcs/. That agreement contains important information about your service.
10] You must read the agreement in full prior to any use of our service, because your use of the EarthLink Online Backup Service indicates your acceptance of this agreement.
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