Notes

[New Sympathy]

I completely understand your situation that I will try to provide you the best possible solution.

I would feel the same in your situation, but we will try to sort this out.

I’m sorry you are having this problem. Let’s see if there is anything we can do to help you in this situation.

Thanks, it is great that you alerted us to this.

You are absolutely correct. Let’s look into this.

Definitely, I will make sure that I assist you in the best possible way.

I understand that you are concerned about the delivery of the product xxxx. We are sorry for the trouble this has been caused you.

That’s certainly not the kind of shopping experience we wish to provide you.

I appreciate your kind understanding and cooperation in this regard.

Helping our customer is a priority for us and would never like you to feel this way about our service.

We are glad to inform you that.

We are pleased to inform you that.

I would feel the same in your situation, but we will sort this out.

I know how frustrating it can be, let’s see how I can help you.

I completely understand how frustrating it is.

I appreciate how difficult it is for you. I will try my best to assist you.

We are keen to resolve this as much as you are.

If I were in your position, I would feel exactly the same.

If I relate it to myself, I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.

I assure you that feedback will be shared with our team and they will work to minimize such issues which adversely affects the experience of our valued shoppers.  

I completely understand your disappointment; we don't want our value customer to face such issues. Your valuable feedback has been shared with our team and they will look into it to reduce such instances in the future.

Feedback from customers are taken seriously and have been instrumental to our success. We will certainly consider your feedback and look into the feasibility of implementing the same.

I understand that you are looking forward to getting your product and we have shared your feedback with the courier service provider so that they can put in additional measures in place to make your shopping experience a delightful one.

I assure you that feedback has been shared with our team and they'll do their best to make sure that you don't experience this again, as you are one of our valuable customer.

I completely agree that this hasn't been your best shopping experience. Please be assured that I will share your feedback with our team and management to minimize such instances in the future.