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Can you please share the Pin code?
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Could you please share the product link you want to purchase?
*If the customer is a Flipkart Plus member and the product is Flipkart assured, then he do not have to pay for the delivery charges.
*We will ask customer to share the product link and his Pincode and will check on website for the delivery charges mentioned by seller and guide the customer according to that.
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We will check the return policy of the product.
*If the return policy is not over, we will inform customer to wait till the return policy period ends.
*If the return policy period of the product is over or the product is in " No Return" category, we will assign the issue to the backend team.
Tagging: Issues with coins addition/deduction
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I am sorry to let you know that your order is delayed due to an unforeseen issue faced by the courier partner.
I am sorry for the unpleasant experience.
This is not something we wish our valuable customer to experience.
Not to worry, I am escalating your issue to the team.
Team will look into it closely and will get back to you with a resolution.
Would you like to provide any alternate contact number?
I would like to let you know that your issue has been escalated to the team.
Team will get back to you with a resolution by XYZ.
However, I will definitely share your feedback with the courier partner and additional measures will be put in place to ensure that you do not face such issue again.
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We will provide apologize to customer for the issue he is facing and provide troubleshooting steps to resolve the issue.
Inform customer that seller is only able to provide replacement as per the 10 days replacement policy if the troubleshooting is not helpful.
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