Notes

Special priority

I would like to let you know that the product is not delayed, it is standard time taken by the seller and the courier service provider to deliver the product to your address.


I understand that you'd like your order 'xxxxxxxxxxxxxx' delivered at a specific date.

I am sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

I would like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product.

Based on that, a definite date for the delivery of your order is given to you by the seller.

Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order.

You can be sure that the seller will do their best so your order reaches you on or before April 29, 2019.

You can check your order status here: http://fkrt.it/bqWLi~NN

If you may not be available at the time of delivery, you could have a friend or a family member collect the package on your behalf.

I assure you that the courier service providers will try to deliver your order again on the next working day if you were not around to collect it during the first attempt.

You can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.

Here's something that may help. If you'd like to get your products delivered faster, please select items with the 'Flipkart Assured' badge. For more details on Flipkart Assured click here: http://www.flipkart.com/flipkart-assured

Please be assured the item will reach you by April 12, 2019 maximum by 7 pm.

I would like to let you know that the delivery time of the item is between 10 am to 7 pm.

As informed earlier, it is standard time taken by the seller and the courier service provider to deliver the product to your address.












We understand that you'd like your order 'OD114975558363323000' for 'Vintage Stylish Ladies School Bag College Bag Casual Backpack 5 L Backpack' delivered at a specific date.

We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

Also, we’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you by the seller.

Although, the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order.

You can be sure that the seller will do their best so your order reaches you on or before March 23, 2019. You can check your order status here: http://fkrt.it/bqWLi~NN

Since you've mentioned that you may not be available at the time of delivery, you could have a friend or a family member collect the package on your behalf. If you like, you may cancel this order and place a new one at a later date, provided the stock is available with the sellers.

We assure you that the courier service providers will try to deliver your order again on the next working day if you were not around to collect it during the first attempt.

You can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.

Here's something that may help. If you'd like to get your products delivered faster, please select items with the 'Flipkart Assured' badge. For more details on Flipkart Assured click here: http://www.flipkart.com/flipkart-assured

If you want to cancel your order you can cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/bqW4k8NN to know more about cancellations and refunds on Flipkart.

In case there’s anything else we can help you with, please feel free to get back to us we will surely help you out.

I would like to thank you for your understanding.

If you do not complete the DT, following TOA will not be provided. Shipping charges of Rs. 40.0 will be refunded to the customer within 24 hours of successful delivery


EMI-New



We understand your concern that you want to know about EMI plans. We will definitely help you.

We would like to let you know that all EMI plans are mentioned below:

1.The details of Standard EMI (EMI with interest) are as follows:

When you choose Credit Card EMI as the mode of payment, the order value along with the interest rates will be blocked from their Credit Card limit.
You are charged a non-refundable interest based on the tenure of your EMI plan.
This EMI option is available on credit cards of most leading banks at a certain interest cost.
To view the available tenure options, interest and monthly installment, select the credit card of your choice in the Standard EMI option.

2. The details of No Cost EMI option are mentioned as below:

‘Credit Card No Cost EMI’ is a payment mode which allows you to pay your EMI provider only the product price.

Interest amount which you are going to pay to your bank will be given as an instant discount during product purchase.

You can avail 'No Cost EMI' on purchases made using their existing credit cards.

This option enables you to purchase products on EMI without paying any interest.

The credit limit depends on the respective card. Please contact your card issuing bank for more details.

Initially, the Credit card limit will be blocked for the full purchase amount.

This will be converted into EMI by the bank in next 7 working days.

The Important points are mentioned as below:

* Minimum transaction amount to avail the EMI option is Rs.3,000/- or Rs.4,000/-, depending on the offer.
* Maximum transaction amount is based on the credit card limit.
* EMI tenure is decided by the bank.
* EMI option is available on selected sellers and products.
* Available on channels like web, apps and m-site.
* If the EMI option is not available for a particular tenure, a message will be displayed stating 'No Cost EMI discount unavailable for this tenure.
* If there is more than one product in the cart and only some/ one of them have 'No Cost EMI Credit Cards' option, you will still be allowed to check-out with EMI payment option. However, the 'No Cost EMI' discount will only be applied for the products which are applicable.

Flipkart does not charge any processing fee for availing EMI.

Flipkart is not responsible for interest charged by the bank and cannot refund the interest amount in case of cancellation, refund or pre-closure.

You need to check with their respective bank for their Policy for Cancellation, Refund or Pre-Closure

You can pay for your order using the 'Credit Card No Cost EMI' payment mode by following these simple steps:

Add items to your cart Go to ‘Payments’ Choose EMI > No Cost EMI Select the bank & credit card of your choice Complete payment as usual.

3.The details of No cost EMI on Bajaj Finserv card are mentioned below:

This EMI option allows you to purchase products at no processing fee and no interest cost.

You can avail this option if you have a Bajaj Finserv EMI Card.

This option is available only on selected products and sellers.

The minimum order value to avail the no cost EMI payment option of Bajaj Finserv is Rs.4499/- and the order should have only one item for you to avail this.

4). The details of EMI on Debit Card are as follows:

* Debit Card EMI/Pre approved EMI is offered by HDFC/AXIS/ICICI/SBI banks.
* Interest rate and tenure differs from bank to bank.
* You can buy only one product at a time, however number of units for a single product may vary based on banks.
* There are no processing fee or additional charges.
* You need not pay any down payment amount to avail this offer.
* EMI plans cannot be changed once an order is placed.
* The minimum transaction amount to avail this offer differs from bank to bank.
* The maximum transaction amount to avail this offer will vary for each user depending on credit availability.

This option is available on selected sellers and products only. You can send an SMS 'DCEMI' to 57575 to check eligibility

To know more about EMI plans, interest charges and other related details, please click: https://www.flipkart.com/pages/payments

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

pay later penality



We understand your concern about the payment of the order 'Leo Natura Eco Select 5 L Pressure Cooker'.

We'd like to let you know that there is a penalty for late payment which depends on the outstanding due as on 10th of the month, and shall not exceed: Rs 100 for outstanding of upto Rs 2000, Rs 200 for outstanding of Rs 2001 - Rs 4000, and Rs 400 for outstanding of Rs 4001 and above.

This will be added to the total amount due for your ‘Flipkart Pay Later’ transactions of the month defaulted.

We'd also like to let you know that further delays in payment may lead to suspension of any further purchases onwww.flipkart.com, Flipkart Mobile app and Flipkart m-website, till the time the outstanding amount is cleared.

Hope you will understand.

pay later penality



We understand your concern about the payment of the order 'Leo Natura Eco Select 5 L Pressure Cooker'.

We'd like to let you know that there is a penalty for late payment which depends on the outstanding due as on 10th of the month, and shall not exceed: Rs 100 for outstanding of upto Rs 2000, Rs 200 for outstanding of Rs 2001 - Rs 4000, and Rs 400 for outstanding of Rs 4001 and above.

This will be added to the total amount due for your ‘Flipkart Pay Later’ transactions of the month defaulted.

We'd also like to let you know that further delays in payment may lead to suspension of any further purchases onwww.flipkart.com, Flipkart Mobile app and Flipkart m-website, till the time the outstanding amount is cleared.

Hope you will understand.

saved card

We understand that you want to remove the saved card.

We'd like to let you know that you need to follow simple steps in order to remove the card which are below:

1. At the time of paying with a credit or debit card, you can see your saved card(s) & delete a saved card by clicking on 'Remove this card'.

2. You can also delete your saved card(s) through the My Account section.

Go to 'My Account › Payments › My Saved Cards' and you will be able to see your saved card(s).

You can then click on 'Remove this card'.

Hope this helps.


UBONA IVR Cancellations.


We're sorry to let you know that your order for "Sassafras Casual 3/4 Sleeve Self Design Women Maroon Top" has been cancelled by the seller since you have chosen the option to cancel your order during the automated voice response call you received from us asking you to confirm your order.

If you like, you can place a fresh order and the seller will have it delivered to you.

Tagging: reinstate


Teams are:
Blogs
ECR
Social Media
Holy Challengers
Legal
Escalation queue

Teams are:
Blogs
ECR
Social Media
Holy Challengers
Legal
Escalation queue

FRM


Inform the customer that the order has been cancelled by the seller as the address provided by you while placing the order was incomplete and request the customer to place a fresh order with the complete address which includes Name, Phone Number, Pincode, Locality, Address (area and street), City/District/Town, State and Landmark

Tagging: Order Modification >> FK Cancelled Order >> Incomplete address


technical issue


Due to a technical issue an Email has been sent out to 5000 customers stating that Re.1 Gift Card they have received by Flipkart and he/she can add to the wallet. In case of any customer escalations/contact stating they are unable to add /use the Gift card, apologize and request customer to ignore the email. NOTE: Please Mention Test Mail Issue in Comments Section on SA before updating notes. Tagging On SA: Product Purchase Queries>>Product Specific Information>>How to use/redeem EGV>>Solved Download Type: Self-Learning

EMI NOT CONVERTED


We understand that the transaction of your order {order_id} for {product name} is taking more than usual to get converted to EMI.

Since the EMI conversion process is managed by the bank, please get in touch with them and they will surely help you.

Kindly reach out to us in case of extreme delay or there is no revert from the bank.

tagging
EMI not converted - Redirected to bank >>> Solved

Account Login Issues:

Forced Reset of passwords have been done for a few customer accounts. In case of any contacts where customers are unable to login, request customers to click on 'Forgot' option below login details and try logging in with the OTP received in the registered email id or phone number. Tagging on SA: Flipkart Account Related -> Account Login Issues -> Change Password. If the customer has already tried this and still unable to login, tag the case as mentioned and provide Oathkeeper TAT to customers. Tagging on SA: Flipkart Account Related -> Account Signup Issues -> OTP Related Issues ||Download Type : Self Learning||

Account Login Issues:

Forced Reset of passwords have been done for a few customer accounts. In case of any contacts where customers are unable to login, request customers to click on 'Forgot' option below login details and try logging in with the OTP received in the registered email id or phone number. Tagging on SA: Flipkart Account Related -> Account Login Issues -> Change Password. If the customer has already tried this and still unable to login, tag the case as mentioned and provide Oathkeeper TAT to customers. Tagging on SA: Flipkart Account Related -> Account Signup Issues -> OTP Related Issues ||Download Type : Self Learning||

If customer has already paid for the order at the time of delivery as well via cash

Cross check the prepaid payment details in payzippy and assign the case by tagging under:
Order processing related>> Online Payment Issues>>Issue with COD to Prepaid conversion


If Customer has not paid and not received the delivery

Inform:
That a reattempt will be done the next business day. (Maintain proper incident notes)
Tag under:
Delivery related DT>> Reattempt Delivery

Ecom Wishmaster

Update: Ecom Wishmaster may request customers to share the One Time Password (OTP) for prepaid order worth 9,999 and above at the time of delivery. In case the customer states that he did not receive the OTP/ deleted the OTP SMS by mistake for an Ecom shipment, inform the customer that Wishmaster can trigger the OTP immediately and OTP will trigger to customer's contact number used while placing the order. Tag the incident as per the order status For more details refer to i-Know Guide #20: Order Status & Delivery Related || Download Type: Self Learning ||

RTO


Tagging:
Order Modification > FK Cancelled Order > Customer not aware of Cancellation



MP Cancellation - Bulk Cancellation/ Shield Cancellation
_customer name_>, I am sorry to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item.
This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart.


Hope you understand.




Bulk cancellation by fe- threshold crossed (not blacklisted)
<_customer name_>, I’m sorry to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item based on stock availability with them.




Seller cancellation - cannot procure the item Order cancelled by seller support Vendor not found
<_customer name_>,I’m sorry to let you know that your order was cancelled by the seller as they could not get the item from their partnered vendors in time and they did not want to keep you waiting
[if the item is available with other sellers]
[If you’d like, you can place a new order for the item with any of the other sellers on our platform.]
We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.
Hope you understand.


Stock availability/ Out of Stock / Not enough Inventory
We’re sorry to let you know that your order was cancelled by the seller as they ran out of stock for this item soon after you placed your order.
[if the item is available with other sellers]
[If you’d like, you can place a new order for the item with any of the other sellers on our platform.]
We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.
Hope you understand.






Address is not serviceable Out of delivery area
We’re sorry to let you know that your order was cancelled by the seller as their partnered courier service provider were not able to deliver the product to your address. This is because they no longer serve this pincode and this update was shared with us after you had placed your order.
If you’d still like to buy the item, you can place a new order and choose to have it delivered at a different serviceable address.
We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.
Hope you understand.