Notes

ERROR


I would like to tell you that your product is covered under 6 months manufacturing warranty

12 Months on Handset, 6 Months on Battery, 6 Months on Charger & 3 Months on Data Cable
1 Year Limited Domestic Brand Warranty.

brand Warranty of 1 Year Available for Mobile and 6 Months for Accessories

1 Year Manufacturing Warranty.

15 Month Manufacturer Warranty
Brand Warranty of 1 Year Available for Handset and 6 Months for Accessories


Brand Warranty of 1 Year Available for Handset and 6 Months for Accessories


and accessories are covered under brand warranty of 6 months.

I would like to inform you that as you have rejected the shipment at the time of delivery, the seller will not be able to reship the item.
CORRECT 2: I would like to inform you that you have rejected the shipment at the time of delivery and your order has already been returned back to the seller.




I would like to tell you that you have placed a replacement for the order in which c

I would like to inform you that the sellers can provide a return only in the unlikely event of the product received by you being damaged, defective or not as described on the product page.
The product delivered to you is the one you had ordered due to which the seller will not be able to fulfill your request.

IMPORTANT

cst did not respond

cst wanted an update of the order...shared the info as per SA

cst wanted update on the status of the delievry of the order...incident already raised ...shared the TAT

I would like to inform you that the seller has shipped your product "F&D E200 3 W Portable Laptop/Desktop Speaker" and will be delivered to you by August 17, 2019.

So, I would request you to please wait till 7 PM today.

Please feel free to get back to us if you face any issue in this regards, I will be more than happy to help you out, Sumanta.


We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.


Debit Card EMI'Debit Card EMI/Pre-approved EMI and No cost EMI on Debit Cards are offered by HDFC/AXIS/ICICI/SBI banks.
Debit EMI option is applicable only on selected sellers and products
Interest rate and tenure differs from bank to bank
You can buy only one product at a time, however, the number of units for a single product may vary based on banks.
There are no processing fee or additional charges
You need not to pay any down payment amount to avail this offer
EMI plans cannot be changed once an order is placed
The minimum transaction amount to avail this offer differs from bank to bank
The maximum transaction amount to avail this offer will vary for each user depending on credit availability
If the 'PG Used' is mentioned as below under 'Payment Details' tab for an order, the payment option used is 'Debit Card EMI'



I would like to inform you that you have to send an SMS 'DCEMI' to 57575 to check eligibility and you will receive an SMS immediately with an update.
Post which you will get an SMS if they are eligible with the bank name details and if you are not eligible, the same will be communicated and you will have to get in touch with your respective bank.
Also, debit card EMI is available for selective customers who have an account with AXIS/SBI/HDFC/ICICI.


What is Credit Card EMI?

Credit card EMI is one of the payment options available on Flipkart. It lets you pay for your orders in easy monthly

installments.

Note: When you avail EMI using Credit Card, you will be initially charged the full order value. This will be converted into EMI by the bank in next 7 working days.

What is Standard EMI (EMI with interest)?

This EMI option is available on credit cards of most leading banks at a certain interest cost. To view the available tenure options, interest and monthly installment, select the credit card of your choice in the Standard EMI option.

What is No Cost EMI?

No Cost EMI is an option which allows you to pay your EMI provider only the product price. Interest amount which you are going to pay to your bank will be given as an instant discount during product purchase.

Note*: This option is available only on selected bank, products, sellers and EMI tenures.

What is No cost EMI on Bajaj Finserv card?

This EMI option allows you to purchase products at no processing fee and no interest cost. You can avail this option if you have a Bajaj Finserv EMI Card.

Note*: This option is available only on select products, sellers.

Is there any fee or down payment to avail No cost EMI?

There is no processing fee or down payment for no cost EMI transaction. Your bank may levy GST or other taxes on the interest of the EMI.

I can’t see No cost EMI option on all the products. Why so?

No cost EMI is available on select products, sellers and categories including mobiles. You can check the availability in the offers section on the product detail page.

Can I combine wallet balance or EGV along with the No cost EMI option?

No, you can not combine EGV along with no cost EMI payment option.

What is pre-approved EMI?

This EMI option is available to select Flipkart users who have been selected by our partner financial institutions for a pre-approved loan for purchases on Flipkart.

If you have any questions regarding your eligibility for this option, kindly reach out to your bank’s help centre and they will help you with all the relevant information.

Do I need to make a down payment to buy an item using the 'Credit Card No Cost EMI' payment mode?

No, you don’t need to make a down payment to buy an item using the 'Credit Card No Cost EMI' payment mode.

Is 'Credit Card No Cost EMI' payment mode available on Flipkart’s website and mobile app?

Yes, ‘Credit Card No Cost EMI' payment mode is available on our website, mobile app, and Flipkart Lite —our mobile site.

My payment using the 'Credit Card No Cost EMI' payment mode did not go through but the amount has been blocked on my card. What should I do?

In case the amount was deducted from your card but the payment was unsuccessful, the blocked card limit will be reinstated as per the bank within 5-7 business days. Please contact your card issuing bank if the amount is not credited within the time period specified.

I did not get an OTP while paying through the 'Credit Card No Cost EMI' payment mode. What should I do?

Please contact your card issuing bank for OTP support.

Can I cancel my order after I’ve placed it using the 'Credit Card No Cost EMI' payment option?

Yes, you can cancel the order irrespective of the payment mode used for it.

*Orders for certain items cannot be cancelled after 24 hours of order placement. Please check the seller’s cancellation policy on the product page for details.

Can I foreclose my EMIs with 'Credit Card No Cost EMI' payment mode?

Yes, you can foreclose your EMIs if you’ve paid for your order using 'Credit Card No Cost EMI' payment mode. Please contact the card issuing bank for foreclosure of your EMIs.

How can I foreclose my EMI with 'Credit Card No Cost EMI'?

Please contact the card issuing bank for foreclosure of your EMIs.

I chose the wrong EMI plan while making the payment using 'Credit Card No Cost EMI' option. Can I change it now?

No. However, in case your order hasn’t been delivered yet, you can cancel it* and place a new order by selecting your preferred EMI plan.

*Orders for certain items cannot be cancelled after 24 hours of order placement. Please check the seller’s cancellation policy on the product page for details.

Will I get a complete refund if the item is cancelled or returned if I have paid for the order using the 'Credit Card No Cost EMI' payment option?

Yes, you will get a complete refund to the extent of the EMIs paid by you (if any) for the item in case it is cancelled* or returned*.

However, banks may charge some cancellation/refund or pre-closure charges. Please check with your respective bank for their policy for Cancellations, Refunds, and Pre-closure.​

*Orders for certain items cannot be cancelled after 24 hours of order placement, or returned once delivered. Please check the seller’s cancellations & returns policy on the product page for details.

Can I get the refund for the item through any other mode if I have paid using the 'Credit Card No Cost EMI' payment option?

No, refund for an order placed through the 'Credit Card No Cost EMI' payment mode can only be done to the credit card from which payment was made.


Wallet Activation and Transfer Steps

Please follow the below steps to activate your Flipkart wallet:

1. Go to “My Account” Page by clicking on the top right corner
2. On My Accounts, Under My Wallet compartment, you will see an option of Flipkart money. Click on “Activate Now”
3. If you clicks on “View Wallet” option under My wallet, he will be taken to another page. On top of that page, you will get the option of Flipkart Money. Click on “Activate Now"
4. Next you will see “Flipkart Money Activate” Page. Now enter your Name,Email ID & Phone number (if it is not pre-filled)
5. Next Click on “Confirm” once all his details have been filled. After that, your account will be activated.

You can also transfer your wallet amount to your linked bank account through below steps:

1. Go to ‘My Wallet’ and click on ‘Withdraw’
2. You will be prompted to log in to PhonePe
3. PhonePe wallet balance details will be displayed
4. Choose the bank account to which the amount has to be transferred (To transfer to an account that's not linked, click on ‘add an account’ and enter the details)
5. Once the bank account is chosen, click on ‘Withdraw’, the amount will be credited to the selected bank account instantly

In case, you need any further assistance, please feel free to contact us and we'll be happy to help you.

Hope this helps.

VERBIAGE:

1) I am sorry you feel that way.

2) It is unfortunate that things turned out this way.

3) That must have been frustrating for you.

4) We understand how you feel very sorry. We are going to take care of this for you right now.

5) What I'm now doing to help you is (action).

6) you were absolutely right to bring this to my action, so I can immediately[ACTION ].

7)What I would try, and I suggest that we do is [ACTION ].

8) No need to worry, I will check and help you with this.

9) Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

10) Your feedback is really valuable to us and will help us enhance your experience.

11) As you are one of our valued customers, your satisfaction is one of our primary concern.

12) I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

We're working closely with our seller community to make your shopping experiences on Flipkart seamless.

13) Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

14) Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

15) Thanks for your kind understanding in this regard.

I would appreciate your kind understanding in this regards.




I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

16)c

17) I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

18) I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

19) I'll make sure it's passed on to our team.

20) Sorry about that. We'll share the feedback with seller so that they can put additional measures in place to make your shopping experience a delightful one.

21) Yes, I understand that. I'll pass it on to our team so that your experience can be a seamless.

22) Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.


I am sorry we do not have the information hence we are unable to share the same.




No need to worry, I will check and help you with this.

Please try to understand if there is an option with me, I could have definitely helped you out.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

I assure you that feedback will be shared with the seller and they'll do their best to make sure that you don't experience this again.

I assure you that feedback will be shared with the courier service provider and they'll do their best to make sure that you don't experience this again.

We are providing feedback to the courier service provider in order to minimize such issues which adversely affects the experience of our shoppers like you.

I'll definitely share the feedback with the courier service provider, so that they can work on it.

I've noted this down and will make sure appropriate feedback is shared with the seller so that you do not experience this next time around.

I've noted this down and will make sure appropriate feedback is shared with the courier service provider so that you do not experience this next time around.

I can imagine what you must be going through.
We need your continued trust and support.
It'll definitely motivate us to keep doing a great job.
We need your continued trust and support as you are one of our valuable customer.
Thanks for your kind understanding in this regard.



I see that you have been one of our valuable customer and really sorry for the trouble you had to go trough.
I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

I'll make sure it's passed on to our team.

Sorry about that. We'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.

Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.


Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.

I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.

You can be certain that your details are safe and you can continue to shop with confidence.

It was nice chatting with you today!

I understand that you're upset about the delivery of your order.

I've been trying to do my best to help you out and would request you to please try to understand.

Your concern is our concern.

Sujay , rest assured your issue resolution at the earliest is our priority.

I am really sorry for this issue

I'd like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.

We're working closely with our seller community to make your shopping experiences on Flipkart seamless.
Hope you understand.
We value your money and the time spent.

I request you not to get disappointed in this regard.


We're sorry to let you know that your order was cancelled by the seller as they ran out of stock for this item soon after you placed your order.