Notes

Order over sla (Pre-shipment stage)
We’re sorry to let you know that your order was cancelled by the seller as they were not able to get the item in time from their partnered vendors to make sure that it reaches you within the promised timeframe.
[if the item is available with other sellers]
[If you’d like, you can place a new order for the product with any of the other sellers on our platform.]
We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.
Hope you understand.







Price error cancellation
We’re sorry to let you know that your order was cancelled by the seller as they had listed the price incorrectly due to an unforeseen error.
[if the item is available with other sellers]
[If you’d like, you can place a new order for the product with any of the other sellers on our platform.]
We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.
Hope you understand.





Tech error
We’re sorry to let you know that your order could not be fulfilled by the seller due to an unforeseen technical error and had to be cancelled because of this.
This issue has been fixed now by our team.
[if the item is still available]
[If you’d still like to buy the product, you can go ahead and place a new order for it.]
Hope you understand.







Open box delivery
We are sorry to let you know that your order was cancelled as the seller’s partnered courier service provider do not support the request to open the package before{payment/delivery}.
If you’d still like to buy the item, please place a new order and accept the delivery of the package. In case you have any concerns about the delivered item, you can contact us later and we’ll look into it for you.
Hope you understand.







Customer not reachable
We are sorry to let you know that your order has been cancelled as the seller’s partnered courier service provider could not reach you on the contact number<_order contact number_>provided for your order despite several attempts.
[if the item is still available]
[If you’d still like to buy the item, you can place a new order for it anytime. But please make sure that you are reachable on your contact number when your order is out for delivery.]









Unavailable at home Delivery attempts exhausted
We are sorry to let you know that your order has been cancelled as the seller’s partnered courier service provider could not find anyone at the delivery address to collect the package despite several attempts.
[if the item is still available]
[If you’d still like to buy the product, you can place a new order for it anytime. Please make sure that either you, a friend, or a family member is available at the address to collect the package when it is out for delivery.]







Shipment delayed
We’re sorry to let you know that your order was cancelled as the seller’s partnered courier service provider expected a prolonged delay in delivering your order and did not want to keep you waiting.
[if the item is available with other sellers]
[If you’d still like to buy the item, you can place a new order for it with any of the other sellers on our platform.]
We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.
Hope you understand.







Cash not ready (COD payments)
We’re sorry to let you know that your order has been cancelled by the seller as the payment for the order was not ready during the multiple delivery attempts made by the seller’s partnered courier service provider.
If you like, you can place a new order and pay for it using your preferred mode of payment from the list of payment options available with us.
Please keep the amount ready at the time of delivery if you choose the cash on delivery option.





Incomplete address
We’re sorry to let you know that your order was cancelled by the seller as the address provided by you while placing the order was incomplete.
If you’d still like to buy the item, you can place a new order with your complete address. Please note that this includes the name, contact number, pincode, locality with area and street, the city/district/town, state and landmark if any.







Change in shipping address
​​​​​​​We are sorry to let you know that your order was cancelled by the seller as they could not fulfill your request to change the delivery address after shipment.
If you’d still like to buy the item, you can place a new order with your preferred delivery address if it’s serviceable.







Misrouted to other city
We’re sorry to let you know that your order could not be delivered by the seller’s partnered courier service provider due to a mismatch in the address and pincode you had mentioned when you placed the order.
If you’d still like to buy the item, you can place a new order with the correct address and pincode so that the seller’s partnered courier service provider can deliver your order.





Lost during shipment Damaged shipment
We’re sorry to let you know that your order was cancelled as the seller’s partnered courier service provider could not deliver your order due to unavoidable circumstances.
[if the item is available with other sellers]
[If you’d still like to buy the item, you can place a new order for it with any of the other sellers on our platform.]
We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.
Hope you understand.







Request to reschedule
We’re sorry to let you know that your order has been cancelled as the seller’s partnered courier service provider could not fulfill your request to reschedule the delivery of your order.
We would like to let you know that the seller’s partnered courier service providers cannot accommodate requests to deliver products on specific date and time at the moment.
As an alternative you can ask your friends or any family members to collect the order on your behalf at the delivery address mentioned by you.





Aged beyond limit Undelivered- Pick up time elapsed
We’re sorry to let you know that your order was cancelled as the seller was unable to fulfill it on time and they did not want to keep you waiting.
[if the item is available with other sellers]
[If you’d like, you can place a new order for the product with any of the other sellers on our platform.]
We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.
Hope you understand.







Ubona IVR cancellations
we’re sorry to let you know that your order for {product_name} has been cancelled by the seller since you have chosen the option to cancel your order during the automated voice response call you received from us asking you to confirm your order.
If you like, you can place a fresh order and the seller will have it delivered to you.


We’re sorry to let you know that your order was cancelled by the seller as they were not able to get the item in time from their partnered vendors to make sure that it reaches you within the promised timeframe.


[if the item is available with other sellers]


[If you’d like, you can place a new order for the product with any of the other sellers on our platform.]


We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.


Hope you understand.


delete my saved card?

You can delete your saved card information on Flipkart from the 'My Account' section. Go to 'My Account > Payments > My Saved Cards' and you will be able to see your saved card(s). You can then click on 'Remove this card'.

authenticity

quality

I understand that you are concerned about the authenticity of the product.

I would like to assure you that sellers are mandated to list only genuine and brand new products on Flipkart.

In case you have any issues with the product you can get back to us within the return period of the product offered by the seller.


In case you'd like any product support after the return period, the invoice provided can be used to claim warranty across the brand's authorised service centres within the warranty period and beyond.

To know about the returns policy click here: https://www.flipkart.com/pages/returnpolicy


Tagging:
cancellation and return policy



SURVEY


You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation


I would like to let you know that you will receive a customer feedback email to your registered email ID (Mention email ID). Please do rate my interaction with you for today's experience, on a scale of 1 to 5. Rating between 1 to 3 would mean that you are not happy. Rating of 4 and 5 would mean you are happy with the conversation. Your feedback is really valuable to us as it will help us enhance your experience. We'll also send you an email to complete a short survey.

Survey pitch
I hope I was able to help you out today.

I would like to let you know that you will receive a customer feedback email to your registered email ID.

Please do rate my interaction with you for today's experience, on a scale of 1 to 5.
Rating between 1 to 3 would mean that you are not happy.

Rating of 4 and 5 would mean you are happy with the conversation.

Your feedback is really valuable to us as it will help us enhance your experience.

We'll also send you an email to complete a short survey.

Activation wallett



Activation is currently available on Android & iOS for mobile devices and via our website.

If customer has issues in Activating the Flipkart Money account, request the customer to follow the below mentioned steps:

Go to “My Account” page by clicking on the top right corner.
On ‘My Accounts’, under ‘My Wallet’ compartment, you will see an option of Flipkart money. Click on “Activate Now”


If you click on “View Wallet” option under ‘My wallet’, you will be taken to another page.
On top of that page, he will get the option of Flipkart Money. Click on “Activate Now"


Now you will see the “Flipkart Money Activate” page.
I requesrt you to enter your Name, Email ID & Phone number


Then click “Confirm” once all your details have been filled.
After that, the your account will be activated.
Make sure you are taking the customer through this process. Most customer queries will be solved by making them go through this flow

We are sorry to let you know that your order has been cancelled as the seller’s partnered courier service provider could not find anyone at the delivery address to collect the package despite several attempts.


[if the item is still available]


[If you’d still like to buy the product, you can place a new order for it anytime. Please make sure that either you, a friend, or a family member is available at the address to collect the package when it is out for delivery.]


Flipkart Plus Update: Plus Price (now called SuperCoin Price) is only available on the latest versions of the Flipkart app which can be downloaded from App Store or Google Play Store. A few customers may not have an option to update the app, they will get a notification before Jul-19-2019 after which the Supercoin Price will be visible for these customers. In case of such contacts, please assist customers accordingly. Tagging on SA: Flipkart Plus >>> Plus Price >>> Enquiry about Plus Price || Download Type: Self-Learning ||



I would like to tell you that Plus Zone will have free and paid 'SuperCoins Rewards' available. Free 'SuperCoins Rewards' will be provided as bonus rewards and can be claimed only by Flipkart Plus members without any requirement of SuperCoins. Other rewards can be availed by both Plus and non-Plus members using the required number of SuperCoins as per offer details available in the Plus Zone.

There are 2 types of offers that are available on the Flipkart Plus zone:

1. Free Offers: You can redeem benefits for free once you have activated the Flipkart Plus membership. These benefits include free and faster shipping for select products at serviceable pincodes, early access to select sales and products, and partner offers on food, entertainment and travel available in the Plus Zone.
2. Exchange SuperCoins for offers: In addition to all these free benefits, you can avail premium offers from third parties in exchange of SuperCoins.

For more details please visit the 'Plus Zone' section.


Place an order?

To place an order, please follow these steps:

1. Select the product you'd like to buy and 'Check Availability at' your preferred pincode
2. Add products to your cart or just hit 'Buy Now'
3. Choose or 'Add delivery address'.
4. Use a preferred payment mode and confirm the order


Condition Assessor’

The ‘Condition Assessor’ is a great way for you to get to know the fair and transparent price which our sellers offer on exchange of your old mobile phone through the quality checks it runs.

However, you may choose to skip the test if you wish to avail the standard discount offered on exchange of your old mobile phone.
The ‘Condition Assessor’ is a built-in feature on our app through which you can get to know the best price for exchange of your mobile phone by running a few tests!

The ‘Condition Assessor’ will run a series of automated & semi-automated tests to check the condition of your mobile phone and the best price you can get on its exchange will be revealed to you based on the assessment of these quality checks.

The ‘Condition Assessor’ is simple and hassle-free to use. All you need to do is follow these steps:

Make sure you have the latest version of the Flipkart App on the mobile phone you’d like to exchange
On our app, go to the product page of the new phone you’d like to buy that has an exchange offer
Tap ‘Exchange
Tap ‘Start Diagnosis’
Ensure you give the app permissions that are asked and hold the phone in your hand while testing
Follow the prompts and instructions

The ‘Condition Assessor’ requires access to the following:
Microphone
Bluetooth
Wi-fi
Phone calls - for auto detect
GPS
Camera


For COD shipments, as soon as the shipment is dropped in the locker, you must have received an SMS with payment link
You can make the payment using Paytm or PhonePe
Once payment is made, the 6 digit OTP will be sent to you.
Enter the OTP to unlock the locker and you can collect the product
(refer supporting docs for images)


VALID DENIAL


The exchange phone can be denied on the following basis:

Brand mismatch
IMEI Mismatch

Screen damage/Dent (Crack)
Dots on Screen/Pixel issue

Body Part Missing like VolumeKey, Power Key, Camera Key/Glass, Any Physical Button, Sim Card Tray, battery

Touch not working
Light coming out from the side of the screen/Screen coming out.

Crack on Body
Crack on Screen

Body Bent or De-shaped/Battery Bulge
Body Part Damaged – Camera Glass


I would like ot inform you that Flipkart Axis Bank Credit Card is a credit card issued by Axis Bank in association with Flipkart and Mastercard with a joining/annual fee of Rs 500.

A selected set of customers who own Axis bank BUZZ credit card will get an option to apply for this card.


How to apply for Flipkart Axis Bank Credit Card?

You can apply for this Credit Card via any of the 3 options listed below:
Visit the Flipkart Home Page and Click on 'Apply Now' on the banner
Go to the Flipkart Axis Bank Credit Card section under 'My Account'
Alternatively, you can apply for the card through Axis Bank's channels such as:
By visiting any of their branches
Tablet sourcing (You can contact the bank to opt for this option )
Axis Bank mobile banking app, etc.


If you are an Axis Bank Buzz Credit Card holder, you are eligbile to apply for the Flipkart Axis Bank Credit Card.
To apply, please visit the Flipkart Home Page and click on 'Apply Now' on the banner or go to the Flipkart Axis Bank Credit Card section under 'My Account'.
Alternatively, you can apply for the card through Axis Bank's channels such as by visiting any of their branches, tablet sourcing, Axis Bank mobile banking app, etc.


Customer needs more information about the Buzz card and its benefits:

Request the customers to contact Axis Bank customer care: 1800-233-5577 / 1800-209-5577
Tagging on SA: Create case >>> Payments/Wallet >>> Issue with Offers & Promotions >>> offer callout


CSAT

I hope I was able to help you today.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.


Bajaj Finserv offer



We’d like to let you know that the Bajaj Finserv offer is only available on a select range of products and sellers at the moment.

To find eligible products, just look out for the banner announcing the Bajaj Finserv offer availability on the product page.

Hope this helps.



Travel




Travel' is a new launch that will enable customers to book Hotels, Bus Tickets & Flights (Domestic and international) via Flipkart app without having to download the individual apps. This saves customers storage space and multiple sign-ons. Customers can also access their saved payments and enjoy exclusive offers through 'Travel'.

This is available only on Android App at the moment.