Notes

Important points to note:

Flipkart Travel Desk (Ph: 01246682170)- This is NOT a Toll free number, customers will be charged standard operating charges.
Post check out, he/she can see the order under 'My Orders' section of Flipkart
Customer will receive ticket confirmation details via Email & SMS
If customer wants to cancel the ticket then he/she can do it either from 'My Orders' section on Flipkart App
Contacts related to 'Travel' will not have order IDs and should be tagged under Non-Order related
Under non-order related free search box, choose the issue type that starts from Travel (eg: if customer contacts for booking confirmation, the tagging should be Travel >> Order related >> Booking confirmation)
For MakeMyTrip (MMT) Transactions:

MMT customer care Toll Free no - 1800 102 8747
Customers can book Hotels, Bus tickets & Flights (Domestic and international) through the 'Flights, Hotel & Bus' flyout menu on Flipkart App
Customers will be asked whether MMT can access their email and phone number
Customers click on 'YES': He will see a screen with his/her Name, Email, Phone Number & DOB. Customer can edit the same if he/she finds it incorrect followed by clicking on 'Allow' button
Customers click on 'NO': A pop up will appear asking him to allow, else he/she will not be allowed to continue the transaction (customers will be prompted to accept the terms 2 times after which they will be directed to the home page)
As soon as customer allows MMT to access the above details, he/she will receive a OTP on his/her email ID for email ID verification
Once email ID is verified with correct OTP, customer will land to MMT interface
Once customer is within MMT interface, he/she can make all the actions (search, browse, booking etc) that MMT interface supports
Post check out, he/she can see the order under 'My Orders' section of Flipkart
Customer will receive ticket confirmation details via Email & SMS from MMT
If customer wants to cancel the ticket then he/she can do it either from 'My Orders' section on Flipkart App


1 Where can I see offers that are applied to my MakeMyTrip booking?
Once you select an offer while booking, you will see a message stating that the offer has been successfully applied to your booking. If the offer is about instant discount, you will see the discount being applied at the time of making the payment. In case the discount is not applied instantly, you will receive a cashback for the discount amount as per the terms and conditions opartf that offer.Please get in touch with MakeMyTrip at 1800 102 8747 for more offer related details.


2 Can I use PhonePe for MakeMyTrip transactions?
No, PhonePe cannot be used for MakeMyTrip transactions at the moment.


3 Why don’t I see ’Cash on Delivery’ as a payment mode for MakeMyTrip?
Cash on delivery as a payment option is not available with MakeMyTrip. Please reach out to MakeMyTrip at 1800 102 8747 for more details.


4 Where will I receive the refund in case I cancel/reschedule my MakeMyTrip booking?
If your booking is cancelled/rescheduled, the refund will be credited to the initial mode of payment that was used at the time of booking.


5 How can I cancel/reschedule a flight?
You can modify/cancel your booking from the ‘My Orders’ section of your Flipkart app. However, please keep in mind that charges like date

change charges, cancellation charges, MakeMyTrip service fee and the fare difference may apply if you reschedule/cancel your booking.Please reach out to MakeMyTrip at 1800 102 8747 for more details



6 How will I know if my booking on MakeMyTrip has been confirmed?
An e-ticket is instantly sent to your email address as soon as you successfully complete your booking. Please check your inbox including junk and spam folders to ensure you have received the e-ticket. Alternatively, you can also visit 'My Orders' section of your Flipkart app to download the e-ticket. In case, you’re not able to find the e-ticket, please get in touch with MakeMyTrip at 1800 102 8747 and they will surely help you out.


7 What is the ‘Travel’ section on your app?
‘Travel’ section allows you to access other apps from the Flipkart app without having to download those apps individually. This helps you save storage space on your phone and prevents the hassle of multiple logins. You can also access your saved payments from one app and enjoy exclusive offers.

8 Will I get points in my MakeMyTrip wallet?
Since MakeMyTrip wallet cannot be used for transactions, points will not be provided to the MakeMyTrip wallet.


9 Can I access MakeMyTrip wallet from Flipkart app?
No, MakeMyTrip wallet cannot be accessed from the Flipkart app.


10 What is the cancellation and rescheduling policy of MakeMyTrip?
Please get in touch with MakeMyTrip at 1800 102 8747 for details on cancellation policy.


11 What should I do if I face issues while making a payment on MakeMyTrip?
Please get in touch with MakeMyTrip at 1800 102 8747 for support regarding payment related issues.


12 I was doing a transaction on MakeMyTrip using an offer but it failed, will the offer be applicable on a new transaction?
Please get in touch with MakeMyTrip at 1800 102 8747 for assistance on offer related details.



13 I’m not able to make a booking, what should I do?
Please get in touch with MakeMyTrip at 1800 102 8747 for assistance related to booking.



14

An offer is not getting applied to my booking, what should I do?
Please refer the terms and conditions of the offer you want to opt for. If you need further help, please get in touch with MakeMyTrip at 1800 102 8747.


15

Why do I have to share personal details with MakeMyTrip for booking?
These details are collected by MakeMyTrip and are necessary for all bookings made on their platform. For more details, please get in touch with MakeMyTrip at1800 102 8747.



16

Why am I not able to see this option?
This feature is being introduced in phases and will soon be available on your Flipkart app. Please stay tuned!


cardless credit

http://10.33.153.83/khaata/cs/

http://10.33.153.83/efa/cs/

If customer contacts claiming he/she is not able to use cardless credit as the payment method,



I would request you to visit 'Cardless credit' section under 'My account' and scroll down to the end of the page.
Please share the name of financial partner whether it is 'Kissht' or 'Indiabulls'.

If the message says 'Cardless Credit Powered by Kissht' -


We would like to let you know that currently, this payment mode is limited only for select products sold by select sellers.
Rest assured, we are working on having this payment mode available for a wide range of products.

Not to worry, you can choose from a host of payment modes available to buy your favourite product.

We would like to thank you for your patience and understanding.


I would like to inform you that currently this payment mode is limited only for select products sold by select sellers
Refer the Comms guidelines below
Tagging on SA: Create Incident: Cardless Credit >>> Enquiry about Cardless Credit >>> Eligibility and credit-limit related enquiry
If the message says ' Cardless Credit Powered by India Bulls' - Follow the BAU Process
Auto Debit: A new feature has been added to 'Cardless credit' in which customers can enable this feature by providing their details such as 'Account Number, Account holder name and IFSC Code', which will automatically settling recurring bills and avoid late payments (Screenshots under supporting document), refer to the L1 & L2 Process supporting documents for updated scenario. Changes are highlighted in 'Blue'



What is the contest?
As a part of the contest, participants have to guess the price of vivo Z1Pro Launching on 3rd July on our platform. 3 Winners will get Free Flipkart Electronic Gift Voucher Worth Rs. 1,000 each.



What is the contest duration?
The contest will commence at 00:00 hrs on 1st July, 2019 and end at 23:59 hrs on 2nd July, 2019 (“Offer Period”)



How and when the winners will be selected?
3 participants, 100th, 200th and 300th participant with right answer will be selected as winner and winners list will be declared between 12th July to 15th July , 2019 On Flipkart Mobile category landing page. (https://www.flipkart.com/your-mobile-destination-store).



What benefits will the winners get?
Each winner will get Free Flipkart Electronic Gift Voucher Worth Rs. 1,000 each. by 30th of July, 2019.



Will there be any communication sent out to winners?
There will be no personal communications that will be sent to winners, participants have to check out the winners list On Flipkart Mobile category landing page (https://www.flipkart.com/your-mobile-destination-store) .


COD chat

I understand your concern that you are unable to choose 'Cash on Delivery' option for your orders.

I'd like to let you know that COD service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

However, you can also choose a prepaid mode of payment like Debit Card/Credit Card, PhonePe, Net Banking, Gift Card to place your order for now.

In some cases

At this moment, none of our sellers are offering the Cash on Delivery facility at your pincode.


In the future, they may resume the service in your area.



We understand your concern that you are unable to place order through Cash on Delivery payment mode and sorry for the trouble caused to you.

We would like to let you know that Cash on Delivery service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers are offering the Cash on Delivery facility at your pincode.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, PhonePe wallet or Gift Card to place your order for now.

We would like to thank you for your understanding.


RR


I hope I was able to help you today.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.



damage protection


I would like to inform you that the 'Extended Warranty' services are exactly the same as the manufacturer’s warranty but can be claimed only after the manufacturer’s warranty has expired.


Damage Protection Plan for a phone can be claimed if it stops working due to an accidental damage or a liquid spill which is not covered under the manufacturer’s warranty.



I would request you to please contact Jeeves services.

Jeeves.co.in or toll-free numbers 1800-425-5568)


Return creation

I would like to let you know that the seller need to cancel your current refund request to check the availability for the replacement.

Please give me a minute or two while I forward your return request to the seller.

1 Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?

2. Please confirm whether you have brand box and MRP tag which you have received along with the product?

3. Please confirm whether the pickup address will be same as delivery one to raise the return request.

4. Your primary number '' is correct or not.

5. Would you wish to update an alternate number?

While checking we might need to contact you, is there any alternate number you want to share?

6. I request you to share the bank details so the seller can proceed the refund request.

(1) Account holder's name
(2) Bank name and Branch.
(3) Account number.
(4) IFSC.

Please share the one time password sent on your

Request you to please confirm it.

...IF BANK DETAILS ARE ALREADY THERE..........................

Please confirm the bank details. As I had a check, the bank details were already there.

Account number ending with XXXXXX

IFSC Code: XXXXXXXX

Do you wish to have refund in the same account?


FORGOT PAASWORD



I would request you not to share the OTP's with anyone.
Please reset the password by following the below steps:

Enter the registered mobile number/ Email ID
Click 'Forgot' option
An OTP will be triggered to the registered mobile number/ email ID
Set a new password and enter the OTP and click 'Login'.

Do not worry post this you can use the usual services.
Create case >> Flipkart Account Related >> Account Login Issues >> Change Password >> Solved


COD to prepaid

To help customers pay for their purchases without cash, Self-serve will allow customers to convert their CoD orders to Prepaid orders. However, this option is available through Self-serve and only after the order is placed with COD payment option

When is the payment conversion possible?

When the order is between "Approved" to "Out for delivery"
When the order is "Out for Delivery (OFD)" (only for PhonePe payments)
When the order is between 'Approved' to 'Out for delivery': Customers will get a notification to change the payment mode from COD to prepaid/ or they will have a 'Paynow' option on web/ app under track your order page.

Below are the eligibility criteria to avail the COD to Prepaid payment conversion:

Orders with a single unit
From 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments
The status of the order is between 'Approved to OFD'
Current payment mode is COD (Cash on Delivery)
Customers can change the payment mode through Self-serve (web/app) or using the link provided to customers via an/SMS
Payment methods available are:

Debit Card
Credit card
Netbanking
PhonePe payments
Steps to make payment:

You will see a new button 'PAY NOW' on web/ App under 'Track your order' page. as shown below only if all the above criterias are met:
Once you click on this button, a new page will open up with the list of payment options
You will have the option to select from Net banking, Credit Card, Debit Card to make the payment. (EMI, EGV payment, BNPL method will not be available)
Once the payment is successful, you will be redirected to the 'Order Details' page with the new payment mode and appropriate message.
Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask the customer for payment at the time of delivery
If the payment is unsuccessful/ fails, the customer will see a failure message and can retry the payment after 30 mins

I would like to inform you that your exchange product can be denied for the following reasons:

Brand mismatch
IMEI Mismatch
Screen damage (Crack)
Dots on Screen/Pixel issue
Touch not working
Power button not working
Light coming out from the side of the screen/Screen coming out


Condition Assessor' is a new inbuilt feature in the Flipkart app for product exchange which allows customers to run a series of test on their mobile phones that is being exchanged and offer them the best exchange price based on the phone's condition.




Important points:

The 'Condition Assessor' is currently available ONLY for select mobile phones and is not available for any Windows or Apple phones
To get the best price, customers must place the exchange order from the device he/she wants to exchange from the latest version of Flipkart app on the playstore
The mobile's IMEI number must be registered with Flipkart
If the 'Condition Assessor' test fails, customers will be allowed to re-test the phone by selecting 'Retest' option
It's optional for customers to provide old accesories at the time of delivery
Exchange will be rejected by the Wishmaster, if the screen is cracked/damaged
What is Condition Assessor?

You can now use the inbuilt condition assessor on the Flipkart app and run a series of tests to get the best discount based on the performance of your phone.

The condition assessor runs a series of automated and semi-automated tests (On Product page - tap on "Get upto Rs. X off on Exchange")
This works for mobile to mobile exchange only and the customer should have the latest Flipkart app on the device that he/she is choosing to exchange
Eligible devices will be auto-detected and the customer will have an option to run a series of tests and get the best discount