Notes

price related issues


We understand your concern about the price of the order 'Honor 9 Lite (Glacier Grey, 32 GB)'.

I would like to let you know that this happens as the prices of the products are dynamic and vary based on the seller.

Please note that shipping charges and return policy period may vary for each seller.

Offers and discounts offered by sellers for products also vary from time to time and are valid only for a certain period. I suggest that you place an order immediately to avail any offer you like as sellers may run out of stock for products.

For exciting deals and offers, please check 'Deals of the Day' and 'Offers Zone' on our app or website.

We would like to thank you for your understanding.


Plus program?



Why am I not able to claim my Rewards/ what is changing in the Plus program?

There are some new changes being made in the Flipkart Plus program keeping valuable customers like you in mind. Stay tuned and you will get to know more by July 12, 2019.

Why am I not able to activate my membership?

Please don’t worry. The Flipkart Plus program is undergoing some new changes to benefit valuable customers like you. Stay tuned and you will be able to activate your membership after July 12, 2019.


Why am I not able to claim my Rewards/ what is changing in the Plus program?

There are some new changes being made in the Flipkart Plus program keeping valuable customers like you in mind. Stay tuned and you will get to know more by July 12, 2019.

Why am I not able to activate my membership?

Please don’t worry. The Flipkart Plus program is undergoing some new changes to benefit valuable customers like you. Stay tuned and you will be able to activate your membership after July 12, 2019.

Customers complained that they tried to purchase rewards, and their coin balance is deducted.

However, they did not receive the rewards Assign the case to L2 team and tag it under:
Create Incident >>> Flipkart Plus >>> Coins Related >>> Issues with Coins addition/deduction


Customers inquires they have balance in their coins still not able to buy rewards.

Tag it
under:

Create Incident >>> Flipkart Plus >>> General Enquiry
>>> Enquiry about Plus Zone


Flipkart Plus is a customer benefits program that brings you a world of benefits like free and faster shipping for select products at serviceable pincodes, early access to select sales and select products, priority customer support and more.


For more details on this program, please visit the Flipkart Plus page on our website or app.


Maximum



I would like to inform you that you can buy products based on quantity allowed on the product pages as sellers have limited quantity and want to ensure all customers have an equal opportunity to buy all products.


You can only purchase after the limits get reset for them.

We can't say at any point in time with surely when customer can purchase next).


Tagging on SA: Create incident>> Order processing Related >> Issues during Checkout >> Item not added to the cart>>Solved


I would like to inform you that based on the product limits and past purchases, the quantity will be changed to maximum allowed limit for you during checkout.

Tagging on SA: Create incident>> Order processing Related >> Issues during Checkout >> Item not added to the cart>>Solved

Maximum limit



I would like to inform you that you can buy products based on quantity allowed on the product pages as sellers have limited quantity and want to ensure all customers have an equal opportunity to buy all products.

(You can only purchase after the limits get reset for you. We can't say at any point in time with surely when customer can purchase next).


Tagging on SA: Create incident>> Order processing Related >> Issues during Checkout >> Item not added to the cart>>Solved

Customer complains that he gets the below notification while trying to place orders for multiple quantities

Order Cancelled with reason quoted as “High demand”

I would also like to inform you that the products can be purchased based on quantity allowed on the product pages as sellers have limited quantity and want to ensure all customers have an equal opportunity to buy all products
Orders might get cancelled due to “High demand” as you would have already purchased the maximum quantity allowed.

It may take time for the limit to be reset.


(We can't conclusively say that the next order will or will not go through as the rules applicable will be basis several factors as explained above: Last Purchase / Category Purchase, Pin Code, Buyer Profile etc at the time of placing next order).


Tagging on SA: Create incident>>Order Modification >> FK Cancelled Order >> Customer not aware of cancellation>>Solved

Important: For a few delivered orders, customers are still receiving Shipped/Packed SMS regarding their previous delivered order. In case of such contacts, inform customers to ignore the message and the issue will be fixed soon. Tagging on SA: Order Delivery > Order status-related > Wrong update provided ||Download Type: Self Learing||

Fraud offers

I understand that you're receiving offer related letters from suspected scammers who are misappropriating Flipkart.

Please note that any offers appearing anywhere other than on our website (https://www.flipkart.com), Flipkart Lite/mobile site or app are not from sellers on our portal.

We would request you to shop only through our app or website to get relevant offers and discounts as listed by the sellers.

We take scamming and spoofing attempts very seriously, could you please share the below details so we can take appropriate action?

1 Contact number of sender:
2 Number/Email on which the fraudster contacted
3 Offer description
4 Order ID or product name shared by the fraudster
5 Paymemt

If YES: Capture the amount and the mode of transfer through which the fraudster requested


EMI payment method.

I understand that you want to know about the EMI payment method.


I would like to let you know that once you've added the desired items to your Flipkart shopping cart, proceed with your order as usual by entering your address.


When you're prompted to choose a payment mode for your order, select 'EMI' & follow these simple steps:

- Choose your credit-card issuing bank you wish to pay from
- Select the EMI plan of your preference
- Enter your credit card details
- Click 'Save and Pay'
- Please note that the full amount will be charged from your card the day of the transaction.

If you still want to know something then please get back to us, we will surely help you out.

Hope this helps.