Notes

prexo guideline

As I see that the courier service provider tried to deliver the product on April 17, 2019 but couldn't due to the exchange product did not meet the exchange related guidelines as confirmed by the Wishmaster.

Iam sorry to let you know that your order for 'Redmi Note 5 Pro (Black, 64 GB)' was cancelled by the seller as the exchange product did not meet the exchange related guidelines as confirmed by the Wishmaster.

As I checked the previous chat, the Wishmaster denied for the pickup of your exchange product for the 'Redmi 6 (Black, 32 GB)'.

Alternatively, you can also buy the product without availing the exchange offer.

Not to worry, you can place a new order using the exchange offer with another exchange product.
Here are few important things to note while choosing the exchange option for a device:

1. Only functional devices without any screen defect are accepted.
2. The screen/body should not have any cracks/dent.
3. The screen should be intact.
4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process.
5. Screen locks or iCloud locks should be disabled.

I would like to thank you for understanding.


If you would like you can collect the product by paying the amount of the to be exchange product at the the time of delivery.

By participating in the exchange, I confirm that I am the sole and absolute owner and/or user of the product mentioned above (device).



I understand that the following checks will be conducted by the wishmaster who will be delivering the new device and picking up the old device:

I understand that in the event that I place a return request for the new phone which I have exchanged as part of the Exchange Program, the amount paid by me for the purchase of the new phone will be refunded back to source and the exchange discount provided to me for the old phone exchanged, will be provided to me in the form of EGV’s.

Brand and model of the old device matches the declaration provided by me in the Flipkart Website at the time of purchase of the new device.

The phone switches on and should be in switch on mode for a minimum of 30 seconds without connecting to the charger.

The IMEI of the old device, provided by me in the Flipkart website at the time of purchase of the new device, is correct and there is no mismatch.

There should not be any cracks on the body of the phone or on the screen. The screen should be intact and buttons should not be missing or damaged. The display should not have any spots or dead pixels.

Battery should be seated properly and should not be swollen.

The screen lock should be disabled (all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock, etc. needs to be deactivated).

For Apple iPhones, i-Cloud account should be unlocked.

If your exchange item does not qualify for pick up, you can still get your new product by paying an additional amount (equivalent to the discount that you got for your exchange item) in cash at the time of delivery of your new device. Bank discounts that you might have got on your order will not be re-calculated in this case.


I understand that in the event the device is not working or the delivery executive is not able to do an iCloud unlock check or screen lock check / IMEI check due to a phone being 'factory reset or if there is any mismatch in the information provided by me regarding the device, then the exchange offer will be cancelled and the wishmaster will neither hand over the new device to me nor take the old device. Any amount paid at the time of purchase of the new device will be refunded as per the refund policy of Flipkart, subject to deduction of pickup charges as provided below.



I confirm that device which I am exchanging under the exchange/ buy back program is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc. and I have got the clear ownership of the said device.



No accessories (earphones, charger etc.) will be collected at the time of collecting the old device.



No documents (bills, warranty card etc.) of old device will be collected during collection of the old device.



I understand that the price quoted for the old device at the time of checkout is the final price offered by the retailer for the old device. The final price will be inclusive of all discounts and other offers available on the product exchange program.



I understand that the old device is being bought by the retailer from whom I am purchasing the new device solely in exchange for the purchase of the new device from the retailer. There is no other consideration due from the retailer or Flipkart to me for availing the exchange program.



I understand that for old devices which are Windows, iOS devices and previous versions of Android, or, where the exchange program is being availed from the Flipkart.com Website or Flipkart Mobile Website, I will receive a flat rate as the value of the old device depending on the brand, model and the result of the check conducted by the wishmaster.



I understand that for certain select devices which are running on the latest version of Android Operating System, there is a program for real-time condition assessment which may provide me a higher exchange value for my old device. The following terms and conditions will apply for the condition assessment of the old device:



a. The old device should be running on the latest version of the Android Operating System.

b. The old device should be accessing the Exchange program through the latest version of the Flipkart App.

c. The entire online quality check will have to be completed on the old device and no test should be skipped.



d. Flipkart has the complete and sole discretion to provide a higher rate or apply the same rate for the exchange of the old device once the condition assessment is completed.

e. I understand that agreeing to the condition assessment program will allow Flipkart and its third-party service providers to access my device, solely in relation to conducting the assessment of the quality parameters of my device. In the event my device is eligible for condition assessment, I hereby agree to Flipkart and its service providers accessing my device for the purposes of conducting the condition assessment.



I agree to indemnify and keep indemnifying Flipkart, the retailer and any future buyer of the device against all or any third-party claims, demands, costs, expenses including attorney fees which may be suffered, incurred, undergone or sustained by Flipkart, its affiliates, the retailer or any future buyer due to usage of the device by me till date.



I confirm that all the data in the said device will be erased by me before handing it over under the exchange program. I also confirm that in spite of erasing the data manually/electronically, if any data is still accessible due any technical reason, Flipkart or the retailer shall not be responsible for the same and I will not approach Flipkart.com or the retailer for any retrieval of the data.



I hereby give my consent that my personal information that I have provided in connection with this exchange program might be processed, transferred and retained by the retailer and other entities involved in managing the program for the purposes of validating the information that I provided herein and for the administration of the program.



I understand once a device is sent by me to Flipkart, in no scenario will this device be returned back to me.



I understand that different yields will be provided for different devices.



I understand that the new device delivery and the old device pickup will happen simultaneously (hand in hand) and I shall keep the old device ready to be given for exchange.



In relation to shipping charges of old device I understand that I will have to pay pickup charges towards shipping charges of old device as mentioned in the checkout page. The pickup charges will be over and above the exchange value of the old device. I understand and agree that in the event that the exchange offer is cancelled as a result of the old device failing any of the checks for the product exchange program mentioned in this Terms and Conditions - the refund of any payment made will be after deducting the pickup charges.


Debit Card EMI

I understand your concern about Debit Card EMI.

I would like to let you know Debit Card EMI/Pre approved EMI is offered by HDFC/AXIS/SBI/ICICI banks.

You will be able to view the offer on their payment page during checkout.

Though this option may be displayed on the product page, only eligible customers will see this option during checkout.

You can check the eligibility by sending a sms DCEMI to 57575 and you will receive an SMS immediately with an update.

All eligible customers will receive the following SMS: Congratulations, you are eligible to avail EMI on your Debit Card for shopping on Flipkart.

Customers who are not eligible will be asked to check with the bank via the following SMS: Sorry, you are currently not eligible to avail EMI on your debit card for shopping on Flipkart. Please get in touch with your bank.

There are some important points which are below:

1. Interest rate and tenure differs from bank to bank.

2. You can buy only one product at a time, however number of units for a single product may vary based on banks.

3. There are no processing fee or additional charges.

4. You need NOT pay any down payment amount to avail this offer.

5. EMI plans cannot be changed once an order is placed.

6. The minimum transaction amount to avail this offer differs from bank to bank.

7. The maximum transaction amount to avail this offer will vary for each user depending on credit availability.

I would like to let you know that in order to get detailed information about the EMI, Please contact your respective Bank.



Buy time {DELIVERY RELATED} Templates:

I completely understand that it has been inconvenient for you.

However, we will try our best to get it sorted out soon and would appreciate your patience and understanding in these regards.


Also, can you please help me with an alternate contact number of yours?

It is because in the meanwhile if we need to contact regarding the same.

We are working to get it resolved and will get a resolution on the same by 'Buy time'

I would like to let you know that as there has been a delay due to unavoidable courier related constraints, we have escalated the issue and we are working for the issue.

Please do not worry, the issue will be resolved and the product will be delivered by XXXXX.

TOA for delay in delivery:

Although the seller's partnered courier service provider will not be able to make up for this delay, for your continued trust in us and for being patient, they will add ₹100/- to the Gift Card section of your Flipkart wallet within 24 hours of the product delivery. You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app.

This Gift Card will be valid for a year from the date it is credited to your Flipkart Wallet.

I’d also like to assure you that we’re doing everything possible to give you a better experience the next time you shop on Flipkart and hope you’ll understand.

not aware

{Product available with same or different seller at same or higher price}

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order by clicking here {product_link}.

{Product is OOS}

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order once the product is back in stock with sellers. You can click here {product_link} and use the 'Notify me' option to know once the product is available.

{If product available with other seller(s) at a lower price}

While the seller will not be able to ship items from this order as it has been cancelled, the good news is that the product is now available at a lower price with one of the sellers. Click here: {product_link} to buy it .

not aware

{Product available with same or different seller at same or higher price}

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order by clicking here {product_link}.

{Product is OOS}

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order once the product is back in stock with sellers. You can click here {product_link} and use the 'Notify me' option to know once the product is available.

{If product available with other seller(s) at a lower price}

While the seller will not be able to ship items from this order as it has been cancelled, the good news is that the product is now available at a lower price with one of the sellers. Click here: {product_link} to buy it .

Not Elgible

I am sorry to know that you're facing issues with your ''.

Since the product was delivered to you on April , it has crossed the seller's 10 days replacement period.

Due to this, the seller will not be able to help you out.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product has been attached in this email.

This can be used to avail services at the authorised service centres within the warranty period.

You can use the below details to contact authorised service centre:

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN


invoice denied


We understand that you wish to get invoice for the order ''.

We are sorry to let you know that as per your request seller has created a exchange request for your product so we are unable to send invoice for the same.

The courier service provider has informed us that your exchange order is yet to be delivered. A copy of the invoice will be sent to your email once the delivery of the item is confirmed by them.

A copy of the invoice will also be tagged to your shipment.

If you need the invoice anytime in the future, please follow these simple steps to get the invoice mailed to your registered email address instantly:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

Hope this helps.

Not included in the package

Handset, Adapter, Data Cable, SIM Ejection Pin, User Manual

Hi,

Thanks for writing in.

We understand your concern about the headset with your order 'Samsung Galaxy On Nxt (Gold, 64 GB)'. We are sorry for the trouble you had to go through.

We'd like to let you know that as per sales package seller is not providing headsets with the package. It only includes 'Handset', 'Adapter', 'Data Cable', 'SIM Ejection Pin' and 'User Manual'.

You can also check it from product page and here is the link:

https://www.flipkart.com/samsung-galaxy-nxt-gold-64-gb/p/itmet6rhmfzdtrht?pid=MOBET6RH4XSXKM7D&sizeSelected=true

Hope this helps.


No cost EMI

Hi,

Thanks for writing in.

We understand your concern about the No Cost EMI.

We'd like to let you know that though this option may be displayed on the product page, only eligible customers will see this option during checkout

We'd also like to let you know that only a select base of pre-approved customers will be eligible for No Cost EMI on Debit Cards.

You will be able to view the offer on the payment page during checkout.

Hope this helps.