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(once the product is shipped, you can track the exact status of the shipment by clicking on tracking ID under order details tab)
Tagging on Smart Assist: Order delivery >>> Order status related >>> Status check >>> Waiting for internal update
Customers contact on the promise date and the order status is still 'Shipped' and not 'Out for Delivery':
Request the customer to wait until 7 pm or 9 pm or 11 pm (based on the delivery model) for the product to be delivered
Tagging on SA: Create incident > Order delivery > Order status related > Status check
Important note:
If the status is not Out for Delivery even after 4:00 PM, inform the customers that the courier service providers will do their best to get the order delivered as per the promised timeline, however, in the unlikely event of the order getting delayed, the courier service providers will be intimated about this and they will attempt the delivery within the next business day.
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