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Customer had to pay as per the T&Cs: Educate the customer about the charge and solve the case
Tagging on Smart Assist: Create Incident >>> Offers >>> Third Party Offers >>> Enquiry about status of third party offers >>> Solved
Customer is NOT supposed to pay any charges to the brand: Tag the case as below based on the customer's query and provide Oathkeeper TAT to customers
Tagging on Smart Assist: Create Incident >>> Offers >>> Third Party Offers >>> Brand is charging additional Fee >>> Unresolved
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