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Thanks for writing in and for being a valuable Flipkart Plus member.
We'd like to let you know that we tried to get in touch with you on '8179281013' and '9032077541' to talk to you about your concern but could not reach you.
We understand that you want the same colour of the product 'Milton 24 hour Hot & Cold Bottle 900 ml Bottle' which you have ordered from Flipkart.
We would like to let you know that we mandate sellers to ship the same product which you have ordered from Flipkart.
In the unlikely event of a product delivered to you being damaged during transit or if it has any manufacturing defect, you can easily request a return through the 'Orders' page on your Flipkart account based on the seller's return policy.
To know more about the returns policy click here: https://www.flipkart.com/pages/returnpolicy
We're sorry to hear that your previous experience with the products has been an unpleasant one.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.
We would like to thank you for your continued trust and support.
Karishma, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.
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