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Xpressbees: 02049116100
bluedart: 18602331234
Delhivery: 1246719500
Ecom Express: 8376888888
FedEx: 1800 419 4343
Gati: 1860 123 4284
------------------------------------------------------------------deliver the order ASAP
pickup ASAP.
Call me experiment //cx didn't required callback.
Call me experiment //Call didn't connect to cx//cmb sms sent
Call me experiment// no answer//cmb sms sent
Call me experiment// cx disconnect the call in between
------------------------------------------------------------------UD cases:
Call me experiment / RTO marked // suggest cx to place the fresh order.
Call me experiment / UD_CR/ / FNDR filled/ / agree
Call me experiment / UD_CNA/ / FNDR filled // agree
Call me experiment / UD_CD/ / FNDR filled // agree
Call me experiment / UD_AI/ / FNDR filled //agree
Call me experiment / UD_ODA/ / FNDR filled // agree
Call me experiment / UD_SD/ / FNDR filled // agree
Call me experiment // UD_MISC //FNDR filled // agree
Call me experiment / /UD_CNR/ / FNDR filled // agree
Call me experiment / /UD_CSP/ / /FNDR filled // agree
Call me experiment // Same day OFD //FE no. not available
------------------------------------------------------------------Pickup status:
Call me experiment //cx called was asking about pickup, req cx to wait 2-3 days as PUC TAT not breached.
Call me experiment //cx asking about order pickup as it was out for pickup, but didnt pickup // ask cx to wait.
Call me experiment //cx asking about order pickup status // apology done//RL panel filled 2-3 days tat shared.
Call me experiment //cx inform that pickup done but puc not marked // RL panel filled.
------------------------------------------------------------------Fraud call
Call me experiment //cx recvd fraud call//tell cx don't share any personal details with them/ Moreover cx share there contact details.
Call me experiment //cx informed about the fraud call and SMS regarding fake lucky darw contest // infomation shared to cx and ask not to share any confidential details // cx agree.
------------------------------------------------------------------
refund status-
Call me experiment //cx came on call was asking about refund, req cx to wait tat shared it was private bank 10 days TAT shared.
Call me experiment // cx came on call was asking about refund, req cx to wait tat shared as it was govt bank 15 working days TAT shared.
Call me experiment //cx call to know the refund status // refund initiated // // TAT shared // cx agree.
Call me experiment //cx call to know the refund status // so ask to cx to wait // PUC to RPR and QC TAT shared // ask to wait // cx agree.
Call me experiment //cx call to know the refund status // refund initiated but not yet reflected // compaint raised // TAT shared // cx agree..
------------------------------------------------------------------Return req.
Call me experiment //cx wants to return the order // tat shared 24-48 hrs.
replace req.
Call me experiment //cx wants to replace the order // tat shared 24-48 hrs.
complaint cancel req.
Call me experiment //cx didn't want to return the order //close the status // RL panel filled.
------------------------------------------------------------------product info.
Call me experiment //cx asked about details of product and price // share information with cx same
order status:
Call me experiment //cx asked about the order status //share the information with cx same.
------------------------------------------------------------------Offer details:
Call me experiment //cx asked about offer details and their T&C // share information with cx same.
Call me experiment //cx asking abt scratch card and spin weel offer // share information with cx same.
Call me experiment// cx want to know about voucher of 200 details//info shared//cx agreed
------------------------------------------------------------------Specific delivery req.
Call me experiment //cx want delivery before promise date //inform cx deliver the order ASAP. DD sms sent
------------------------------------------------------------------Stuck case:
Call me experiment // cx asked about the order status // order stuck at one location // tat breached // apology done // tat shared 24-48 hrs.
------------------------------------------------------------------Deliver to wrong place:
Call me experiment //cx didn't recvd but status show delivered // as payment mode is COD // apology done // suggest cx to place the fresh order.
Call me experiment //cx didn't recvd order but status shows delivered //apology done // tat shared 6 working days.
------------------------------------------------------------------CATP:
Call me experiment //cx wants to replace the order // 7 days window has ended // deny to take the complaint.
------------------------------------------------------------------
Order missing:
Call me experiment //cx didn't recvd one order another was missing from order // apology done // tat shared 24-48 hrs.
------------------------------------------------------------------
cancel req.
Call me experiment //cx want to cancel the order .... MFG generated so not able to cancel it / ask to refuse / cx agreed
Call me experiment //cx called to cancel the order // cancellation request taken // cx agree.
------------------------------------------------------------------
order not confirmed:
Call me experiment // cx asking about payment deducted but order not confirmed // payment not captured // tat shared 72 hrs.
Call me experiment // cx asking about payment deducted but order not confirmed // payment captured // tat shared 24-48 hrs.
------------------------------------------------------------------
Address change req.
Call me experiment // cx wants to change the delivery address //alternative address
------------------------------------------------------------------
Empty parcel
Call me experiment // cx recvd empty parcel//apology done//TAT of 7 days shared with cx//cx agreed
------------------------------------------------------------------
complaint status
Call me experiment //cx want to know about complaint status//info shared//cx agreed
------------------------------------------------------------------
call me experiment// cx want to know about delivery of the product//info shared to the cx with PDD cx agreed
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