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I would like to let you know that you will be able to redeem the Buyback Guarantee value for your phone as a discount against the purchase of another smartphone on Flipkart sold by select sellers.
The price of the new phone must be higher than the Buyback Guarantee amount.
You can avail this by clicking on ‘Claim Buyback’ on the app/website from the product page.
Your old phone should fulfill the checks performed during pickup.
Terms and conditions about BuyBack Guarantee are :
You are assured a Buyback Guarantee value as long as you fulfill the conditions for the program. Buyback Guarantee value may not be awarded, or can have deductions in the Buyback Guarantee amount, if these conditions are not fulfilled.
For instance, if you do not provide the original box and accessories, the Buyback guarantee partner may choose to deduct the value for the same. Certain checks will be performed by the Flipkart Wishmaster at the time of pickup to enable a smooth exchange process.
Checks performed by the Wishmaster at the time of pickup are :
1. Brand and model of the old device should match with the original device purchased on Flipkart with the Buyback Guarantee policy.
2. The IMEI number of the old device should match with the original device purchased on Flipkart with the Buyback Guarantee Policy.
3. The phone should switch on and should be in the ON mode for a minimum of 30 seconds without being connected to a charger.
4. Phone screen and the body of the phone should not be damaged or broken. Products with the following issues will not be picked up :
a) Dead pixels, spots, lines or static on any part of the screen/display.
b) Cracks on the screen or light emitting from the side of the screen.
c) Cracks on the panel, dents in the body, swollen handsets and devices with missing buttons missing
devices with damaged charging port.
d) Original box, charger, headphones and accessories to be returned are in good condition.
e) Screen lock should not be active (all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock, etc. need to be deactivated).
f) In case of Apple phones, iCloud account should be dis-associated/unlocked from the phone.
Tagging : VAS > Product Specific Information > VAS - Warranty, guarantee related info
Comment : Cx wanted to know about BuyBack Guarantee. Informed accordingly.
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