Notes

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Hi Sagarika,

Thanks for your valuable time over the call and for being a valuable Flipkart Plus member.

We understand your concern that you want to place an order by using payment mode Cash On Delivery for your products.

We would like to let you know that Cash On Delivery service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, some of our sellers are offering the Cash on Delivery facility at your pincode. In the future, others may resume the service in your area.

However, you can also choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card to place your order for now.

In the future for the further queries, you can also contact us by visiting our help centre: https://www.flipkart.com/helpcentre or you can call on our toll-free customer care number 1800 208 9898 so we can assist you.

Hope you will understand.

Sagarika, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

Hi Raahul,

Thanks for your valuable time over the call and for being a valuable Flipkart Plus member.

We understand that you are facing an issue while placing an order by Flipkart PayLater option.

As per our telephonic conversation, you states that you don't have any query with us.

Hence, we are closing the case.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Also, you can call our toll-free number 1800 208 9898 so we can assist you in your preferred language.

Hope this helps.

Raahul, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

language callback

Hi Narayanan,

Thanks for your valuable time over the call.

As per our telephonic conversation, we understand that you would like to speak in 'Tamil' Language.

We are sorry for the trouble you had to go through.

Since we have email support available only in English at the moment, we request you to write to us in English or call our toll-free number 1800 208 9898 so we can assist you in your preferred language 'Tamil'.

We would like to thank you for your understanding.
Thanks for choosing Flipkart.

Language call back>>>>

COD


Hi Umang,

Thank you for writing in.

We are sorry to know that you are unable to place an order through cash on delivery(COD) payment mode.

We would like to let you know that COD service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers are offering the Cash on Delivery facility at your pincode. In the future, they may resume the service in your area.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card to place your order for now.

Hope you'll understand.

Invoice

Hi Kapil,

Thanks for writing in.

We understand that you want an invoice for your order 'OD101461834809440100'.

A copy of an invoice provided by the seller for your product 'Moto G (2nd Gen)' has been attached to this email as requested.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case, you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.

Kapil, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

KYC

Hi Hemanth,

Thanks for your valuable time over the call and for being a valuable Flipkart Plus member.

We understand that you want to know the process of KYC for Flipkart Paylater.

We would like to let you know that Flipkart Pay Later account is currently not active as 'Kissht' will no longer be a financing partner for this payment option. To continue using this credit option from the new financing partner, please complete your e-KYC by visiting ‘My Account’ section on our app or mobile website.

However, you will be migrated to New financing partner 'IDFC' and as a part of migration, you will be requested to complete the KYC process for IDFC.

Below are few steps to be note:

* As per the new financing partner of the Flipkart Pay Later services, IDFC would require you to complete e-
KYC to avail the credit option.

*The credit limit offered to you will be decided by the financing partner based on their credit policy.

*Please note that you can submit KYC documents for verification only through our app or mobile website.

1 Go to My Account and Click on the View details next to pay later credit
2 Click On ‘Apply Now’
3 Enter Your PAN Number and Aadhaar Number
4 Verify the Aadhaar Number using OTP
5 Review and Submit details of PAN and aadhaar details
6 Once the submission is done, the credit limit will be issued Or the application will be rejected.

For further queries please get back to us and we will surely assist you.

Hope this helps.

Hemanth, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.