Notes

Hello,
Thank you for getting in contact with our support team. I'm truly sorry to know that you're experiencing this inconvenience with __ and I'll be glad to help you with that.     
Thank you for your reply. I'll be glad to continue assisting you.   
 
Thank you for your reply. I apologize for the delay in our response due to the high volume of requests to our player support team and I'll be glad to continue assisting you.    

Thank you for getting in contact with our support team. I apologize for the delay in our response due to a high volume of requests to our player support team and I'm truly sorry to know that you experienced this inconvenience with ____ . I'll be glad to assist you.    

Additionally, I'm glad to let you know that we have released a new version of your game (____). Can you please check your App Store to download the latest content? To update your game, please follow the steps in the following link: 
iOS: http://www.wikihow.com/Update-an-App-from-the-App-Store-on-an-iPhone 
Android: https://support.google.com/googleplay/answer/113412?hl=en
In case there is no update available yet, kindly note that it should be available to all players by this evening.

GREETINGS

HEADERThank you for your reply. I'll be glad to continue assisting you. 
Thank you for contacting our Support Team. Thank you for getting in contact with our Support Team.
Thank you for your quick reply.
Thank you for following the steps I listed previously! Your help is really appreciated.  Thank you for taking the time to reach us.
I'm truly sorry to know that you're having some inconveniences with
I apologize for the inconvenience you're having withI understand that 
I completely understand as a player myself how frustrating this is.

I'll be more than glad to assist you with more details about the prize calendar.I'll be happy to continue helping with that.
I'll be more than glad to look into it. I'll be glad to continue assisting you.--------------------------------------------------------------------------------------------------------------  
FOOTER

My sincere apologies for the inconvenience. Looking forward to your reply.

Kind regards, 

Translated with Google Translate  
----------------My sincere apologies for the inconvenience. If there's anything else we can help with, please let us know. Have a wonderful day!

Warmest regards,
------------- 
Let us know if this helps. Looking forward to your reply.
I hope these details clarify your concern.
Thank you for your preference! If you need further assistance, please let us know. If the situation persists after updating your game, please let us know. We'll be happy to further assist you.  
If the situation persists after following these steps, please let us know. We'll be happy to further assist you.  
Let me know if there's anything else we can do for you. Have a wonderful evening!
If there's anything else we can help with, please let us know. Have an awesome day!
We appreciate your patience and understanding of the situation. If you need additional assistance, please let us know. Have a wonderful day! 
Should you ever have any other questions or concerns, please feel free to reach out to us again. We're always here to help.
Please let us know how you'd like to proceed; we will be happy to assist you further. 
Please let me know if you have any other questions or concerns regarding the game. I will do my best to clear everything up for you. 
-------------------------------------------------------------------------------------------------------------- 
Kind regards,
Best regards,Blessings, Thank you for playing and blitz on!
Warmest regards and happy holidays,     
Translate 
- Translated with Google Translate

Delay

- I apologize for the delay in our response due to the high volume of requests made to our player support team. 
Screenshot
If you need assistance taking the screenshot, this link provides information on how to take a screenshot for a variety of devices: http://www.take-a-screenshot.org/
Panda Pop / Get Items

Please check the envelope where you normally receive lives from your friends. I went ahead and sent the Bubble Bundle items that you were missing to your inbox (Player ID: ____). To retrieve these items, make sure you are connected to a steady internet connection and to force/close your game. Please make sure you have accepted the items on the correct device, as we will not be able to credit them to a different device. 

Get items / Emoji Blitz
Please check your game. I have sent _______ that you were missing from ______ to your game (Player ID: _____). To retrieve these items, please make sure you are connected to a steady internet connection and to force/close your game. 

Receipt Screenshot
Would you mind sending us a screenshot of the purchase receipt from your app store showing the pack or item purchased, the order ID, the date and the amount? Please note that they must come directly from Apple or Google Play as we cannot accept bank statements, PayPal statements, or credit card bills (additional assistance in how to take a screenshot here: http://www.take-a-screenshot.org/).

* You can also view the purchase details in the purchase confirmation email your app store sent to your email.  

Payment History
To view your payment history, click on the following link: 
iOS: https://support.apple.com/en-us/HT204088 
Android: https://support.google.com/googleplay/answer/2850369?hl=en
* You can also view these purchase details in the purchase confirmation email your Google Play Store sent to your email.

Send Support ID
Can you please send us a screenshot of your game settings showing your player support ID? You can find this by tapping on the gear icon in the top left corner of your game screen. This information will help us make sure that we are sending the ____ to the right account.

Force Close the apps:
Instructions to force/close your app can be found at the following link:
iOS: https://support.apple.com/en-us/HT201330
Android: http://www.wikihow.com/Close-Apps-on-Android  
Update:

To update your game, please follow the steps in the link below:
https://support.google.com/googleplay/answer/113412?hl=en
http://www.wikihow.com/Update-an-App-from-the-App-Store-on-an-iPhone  
Troubleshooting
iOS: https://jamcity.helpshift.com/a/emoji-blitz/?s=general-troubleshooting&f=apple-ios-device-troubleshooting&l=en
Android: https://jamcity.helpshift.com/a/emoji-blitz/?s=general-troubleshooting&f=android-device-troubleshooting&l=en

How to find your Player ID:
Tap the "Settings" (gear) icon on the launch screen
Your "Support ID" is displayed at the bottom of the Settings menuEMAIL a video 
Thank you for your reply. I'm sorry to read you're having difficulties sending the screen recording, I'll be glad to keep on assisting you. 

You can email us at [email protected] with the screen recording added as an attachment. Please also include your ID found in the Settings menu. CLEAR CACHE ON ANDROIDGo to your device's settings>applications>Game and clear the cache and force stop. If you don't immediately see the "Clear Cache" option, you may have to tap on "Storage" first.  

FACEBOOK ACCESS DATA
Could you please follow these steps in order to see if your player's data has been deactivated:
Go to Facebook > settings> search apps and click “apps and websites” > “logged in with Facebook” > “expired” > “(Game)” > “renew” then restart the game.
Attach Files 
If you are still having inconvenience attaching the screenshots, another way to send the pictures is by opening a new ticket at the following link: https://jamcity.helpshift.com/a/panda-pop/?contact=1 or https://jamcity.helpshift.com/a/emoji-blitz/?contact=1 click on "Choose File" and select the pictures, please keep in mind that you should use the same email address, so we can find the screenshots.How to attach screenshotsIn this conversation, you will see a camera icon in the (camera lens) in the bottom left corner. Tap on it and select the picture from your gallery. Then tap on ''send message''.