Notes

BRK: LCH: BRK:
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Hi, thank you for chatting Customer Care, my name is Brian. Your issue is very important to me and I'll be more than happy to help.
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I really apologize for this. I'm going to work as soon as possible to provide you the best solution.
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Alright, I'll be sure to provide you with the best resolution. We're currently serving other two customers at the same time in order to provide everyone with the fastest assistance. I'd appreciate your patience, I'll work on this as fast as I can.
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I'm still working on this for you. I'll be back with the best resolution possible, soon.
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I'm almost done, your time is very valuable and I'm working on this as fast as I can.
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Thank you for your patience, I'm still working out the best solution for your situation.
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Just one more second, I know this might be taking more than expected, but be sure I'll be back with a resolution.
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Sorry for taking more than you expected, I still hope that the service I provided today was satisfactory for you.
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May I please have the delivery address to confirm while I try to call the diner?
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Let me call the restaurant to see if by any chance is someone there and see if they made the food.
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I sent him a text and an email, I just need you to wait 5-10 minutes more. If nobody goes or call you, mark as delivered and continue.
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Hello, Grubhub here! Seems like the chat was disconnected. Do not worry! I have the information I need to follow up on your issue. We'll get back to you with a resolution, you don't need to contact us back!
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Hello, Grubhub here! Seems like the chat was disconnected. I'm sorry, I couldn't get enough information about your issue in order to come up with a solution. Please reach out to us by dialing (877) 585-1085 or chat back.
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Hey, Grubhub here! We have an address update information to Brian's order from restaurant: Please reply YES to begin the mileage adjustment.
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Have you received any missed calls or texts?
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We have processed a refund for this issue. Depending on your bank, it can take up to 5 business days to reflect in your account. You'll either see a credit for the amount or the charge will disappear entirely.
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Trust me, I'm a customer too and I know how you're feeling right now. I know your time is worth more than money or food, I apologize. This is the best I can do, If I could do more for you I'd definitely would.
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I really apologize for this frustrating issue. We will work hard to improve our service, if you give us a chance you will see we take all the feedback that our customers give us.
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Stay tuned with Grubhub and I guarantee we will thank you for your loyalty in the future.
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I'm so sorry, in an effort to reduce environmental waste, and at the request of our customers, the default setting is now not to include additional plasticware and napkins. Of course, customers are welcome to "uncheck" that box when finalizing their orders to receive additional utensils.
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We strive to make our delivery estimates as accurate as possible, but of course, sometimes things change during the course of the order. Let me see if I can find out what happened.
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I'm sorry you never received your order, I know it's disappointing. Let me see what I can do.
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I am really sorry that you did not receive what you ordered. Please allow me a moment to reach out to the driver.
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The driver does not have the correct order. We will issue a refund for the inconvenience.
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Apologies, but I have been unable to reach anyone from the restaurant. We can wait 10 more minutes to see if the order arrives or I can cancel this order and get you refunded.
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I am unable to reach the restaurant at the moment, but there is a possibility that your order may still be on the way since you ordered it before they closed.
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Your order has left the restaurant and it will be with you shortly.
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I've sent him a text asking to get in contact with you to provide you the ETA of your order
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I just called my driver and he is been waiting for 15 minutes to pick up the order but the restaurant has not dispatched the order to the driver.
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Our driver drove 25 miles to pick up the order, Please keep it since he is doing a good job but the restaurant is taking to long to dispatch orders.
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You are more than welcome, sorry for the inconvenience.
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The restaurant did not answer my call, Please allow some more minutes, also please contact us back in 15 minutes or 10 to see how is it going.
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No please, the driver is waiting there, and if you cancel it the driver will not get her payment since the order was cancelled. As I commented to you, he's been waiting for 15 minutes there already, he really wants to deliver your food because when that takes too long they can unassigned the order or cancel it since they have another order to cover but he is with his mind set on complete the delivery.
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You can cancel it if you want, but you already waited, he is waiting, I'm waiting, OMG everybody is waiting for you to get your delicious food.
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If I'm not mistaken you will be getting your order in approximately 15 minutes.
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I've emailed you a Free Grub discount code that you can use towards your next order. You have 30 days to use this.
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I understand this is a frustrating issue but when one order is cancelled the restaurant, the driver doesn't get their payment. The restaurant spent his money and items and get nothing, the driver spent gas and gets nothing. We can cancel just in specific scenarios and we need to accommodate with the restaurant and the driver. It's something complicated, not to justify this but, yes we are here to help but we are not always able to complete some request as the way you want.
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I apologize for the inconvenience. If you have any further questions, please feel free to chat back in or give us a call at (877) 585-1085. Have a great day and thanks for chatting in!
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Grubhub here! Grubhub is attempting to get an updated ETA for 's order from Restaurant but can't reach you by phone. Please contact the diner as soon as possible to let them know what time the order is expected to be delivered. Thanks!
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Sorry for being unable to help you as the way you need.
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I know that cancelling your order because it's late is not the best experience, stay tuned with GrubHub and you'll see we improve our deliveries every day.
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Everything looks good on my end for now. Sometimes restaurants are busy, or traffic delays some deliveries. If you run into any issues later, we're here to help.
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We're working to get your food to you! We apologize for the delay.
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I see that this is still an active order. We're working on it for you!
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Hello! Grubhub here. We've been told your order was delivered. Please let us know if you have questions.
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Grubhub here! Grubhub is attempting to get an updated ETA for 's order from RESTO but can't reach you by phone. Please contact the diner as soon as possible to let them know what time the order is expected to be delivered. Thanks!
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This is a part of the total charge that helps us make online ordering possible from your favorite local restaurants. Are you sure to get the refund of the delivery fee?
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I politely ask you to please refrain the usage of the inappropriate language, I would like to continue to help you.
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I am sorry but I will need to end this call due to inappropriate language. Thank you and have a nice day.
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We will, of course, provide you with compensation for the food arriving after the ETA but I can guarantee it'll be delivered really soon!
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I understand how important it is to receive your food at the right temperature. As a one time courtesy, I'd like to provide you with 10% Free Grub for you to use in your next order.
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I understand, 10% will not make up for this bad experience. I'd like to give you a 15% Free Grub, instead, just for this big inconvenience.
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I spoke with my supervisor, and they agreed to provide you with 20% Free Grub, only for this time.
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Just as a reminder, don't forget that from now on, drivers must call and text the diner when arriving, using the new "diner is unavailable" option in the latest version of your driver app; if diner does not answer, you will only need to wait 8 minutes after that, and mark the order as "unsuccessful" if they don't come out. If you can't complete this process, contact us as soon as you arrive.
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I apologize your order was late. We strive to make our delivery estimates as accurate as possible, but of course, sometimes things change during the course of the order. We will provide our driver with feedback so this does not happen again. Is there anything else I can assist you with?
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I can definitely cancel your order, but with my help, I can also call the driver and have them deliver your order as soon as possible so you don't miss your food.
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I understand this wasn't the experience you expected and I deeply apologize for the inconvenience, we will work to improve the service. Unfortunately, the order have more than 24 hours and right now I'm unable to do a follow up with the restaurant. In this case, you have to contact us as soon as you get an issue with an order with us. We are 24 hours 7 days a week. We will gladly assist you.
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**Hi, this is Grubhub, just to let you know that the diner wants to cancel the order because it's already late, and we will cancel the order, okay? **