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(02:51:43 AM) Rebecca Hadad: Hi,
I ordered this Cinnabon as a birthday dessert for my boyfriend almost an hour ago. The time keeps getting pushed back right before delivery eta. Why is there the delay? Is there an update?
(02:51:52 AM) *** TP - Natalia A joined the chat ***
(02:51:55 AM) TP - Natalia A: Hello! Thank you for contacting Customer Care! My name is Natalia and I will be happy to assist you. Please give a moment to read your request.
(02:52:47 AM) Rebecca Hadad: Thanks!
(02:53:10 AM) TP - Natalia A: We are still working to make your delivery possible, we do apologize for the delay. At the moment You can wait another 15 minutes to see if the order arrives and I can send you a Seamless Cash for this, or else, I can cancel the order and make you a full refund.
(02:53:51 AM) Rebecca Hadad: Is there any sort of update though? Or would I just be waiting without any sense of if they’re close, left the store etc?
(02:56:18 AM) TP - Natalia A: In this case, Rebecca, if you do not receive your order in 15 minutes, you can contact us again to see if we got any more updates.
(02:57:10 AM) Rebecca Hadad: Sorry you’re not answering my question- have they picked up the food yet? Are they on their way? Is there any real update?
(02:57:28 AM) TP - Natalia A: We're working to get your food to you! We apologize for the delay.
(02:58:45 AM) Rebecca Hadad: Can I possibly speak to someone else? Appreciate the help but you’re not answering any of my questions
(03:00:13 AM) Rebecca Hadad: I think I see online that maybe he’s picked it up and heading this way. If that’s the case I can wait another ten minutes
(03:00:23 AM) TP - Natalia A: I am sorry to hear I am not being much help, Rebecca. At the moment, the 2 solutions I can provide you is, f you'd like to wait 15 minutes t see if you receive any new update, I can send you a Freegrub or, if you prefer, I can cancel your order.
(03:03:02 AM) TP - Natalia A: I haven't heard from you in a while, so I'm going to go ahead and end the chat. If you have any further questions, please feel free to chat back in or give us a call at (877) 585-1085. Have a great day!
(03:03:03 AM) *** TP - Natalia A left the chat ***
(03:03:13 AM) Rebecca Hadad: You said to wait 15 minutes
(03:03:16 AM) Rebecca Hadad: I did exactly that
(03:03:20 AM) *** Diego FV - TP joined the chat ***
(03:03:20 AM) Rebecca Hadad: And now you’ve left the chat?
(03:03:33 AM) Diego FV - TP: Hello! Thank you for contacting Customer Care! My name is Diego and I will be happy to assist you. Please give me a moment to read your request.
(03:04:15 AM) Diego FV - TP: How can I help you?
(03:04:35 AM) Rebecca Hadad: Cancel the order. This has been horrible customer service.
(03:05:53 AM) Diego FV - TP: May I know why do you want to cancel the order?
(03:06:17 AM) Rebecca Hadad: I have been waiting over an hour for a cinnamon bun that was meant for my boyfriends birthday
(03:06:24 AM) Rebecca Hadad: The delivery was delayed twice right before the eta
(03:06:48 AM) Rebecca Hadad: I reached out on chat and the previous representative was unhelpful and would not answer my requests for an update or to know if the driver had picked up the food
(03:07:02 AM) Rebecca Hadad: She told me to wait 15 minutes which I did and at 10 minutes she just left the chat
(03:07:08 AM) Diego FV - TP: I understand how frustrating that can be, I apologize for the experience.
(03:07:14 AM) Diego FV - TP: I will cancel the order.
(03:07:36 AM) Rebecca Hadad: Not your fault but definitely was not what I wanted for his birthday. appreciate the cancellation.
(03:07:42 AM) Diego FV - TP: One moment, please.
(03:08:11 AM) Diego FV - TP: We have processed a refund for this issue. Depending on your bank, it can take up to 5 business days to reflect in your account. You'll either see a credit for the amount or the charge will disappear entirely.
(03:08:14 AM) Diego FV - TP: Is there anything else I can do for you?
(03:09:00 AM) Rebecca Hadad: I honestly would’ve expected a discount or something given the frustrating situation
(03:09:28 AM) Rebecca Hadad: But whatever its processed thanks very much for completing the cancellation
(03:10:12 AM) Diego FV - TP: I cancel your order and give a refund, unfortunately I cannot give you a discount for this inconvenience.
(03:10:53 AM) Diego FV - TP: Alright, I hope you have a wonderful rest of your day. Thanks for chatting in!
(03:11:02 AM) *** Diego FV - TP left the chat ***
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