Notes

1-855-973-1040
1 - MX
2 - CX
3 - DX

Let him know the item is unavailable.

Could not contact CX. Left voicemail letting him know the item was removed from order.

Could not contact CX. Left voicemail letting him know the whole order was cancelled

To know if he wants the second order he placed, as the first one has arrived to him without errors.

CX agreed to replace item with MX's suggestion.

CX replaced item with other of her choice.

CX agreed to have the item removed from order.

CX decided to cancel whole order.

CX acknowledged it and decided to continue with order.

Per MX request, called CX to inform her she should call CX support line so the can provide the proper compensation for them.

Could not contact CX. Could not leave voicemail letting her know the situation, as the voicemail box is full.

To clarify the special instructions CX left on the order.


MX called to know if they received a duplicate order and if they should make both of them. The first order of the CX was cancelled, Told MX to continue with the other one.

MX called to know if they received a duplicate order and if they should make both of them. There was only one order on Dispatch with the provided name. Told MX to continue with only one order.

MX called to know if they received a duplicate order and if they should make the second one. The first order did not arrive to CX, Told MX the second order is a redelivery, so they can prepare the food and give it to the DX.

MX called to charge an extra $0.00 for the additional X CX requested. Charged the additional $0.00 on the requested additional items.



To know if DX could arrive to restaurant to pick up and deliver the order.

Could not contact DX. Unassigned her and manually assigned new DX.

Unassigned him from delivery.

MX called to know about an order a DX arrived to pick up, but they did not receive the order.

DX just arrived to store.

DX is X minutes away from restaurant.

DX will not pick up and deliver order. Unassigned him from delivery and manually assigned new DX.

To know if DX could return to the restaurant to pick up a missing item from the order.

To know if DX could return to the restaurant to pick up the correct order for CX.

DX agreed to return to restaurant to pick up the missing item.

DX agreed to return to restaurant to pick up the correct order.

DX did not pay for the food when he picked it up. No Marqeta Purchase Upon Delivery.


MX called to know if a DX will pick up and deliver the order. There was no DX assigned. Manually assigned DX.

MX called to know if a DX will pick up and deliver the order. In the course of the call, DX arrived to pick up order.


MX called to assign a new DX to the order, as the DX assigned left before the food was ready. Unassigned DX from delivery and manually assigned a new one.


MX called to know about an order a DX arrived to pick up but they did not receive. Told MX the order's contents so they can begin preparing it.

MX called to know about an order a DX arrived to pick up but they did not receive. MX already gave the order to DX. Told MX that they will be normally paid for the order, as it is on our system.

MX called to know about an order, as they received the confirmation call but tablet did not show the order. Told MX the order's contents. Manually confirmed the order on Dispatch

MX called to know about an order, as they received the confirmation call but tablet did not show the order. There were no recent orders on Dispatch for this MX.


Order cancelled, food already made



MX called to get a refund for the CX, as they did not receive the complete order. Told MX this is the MX support line, so if CX wants a refund, they must call CX support so they can provide the proper compensation. Provided the DoorDash Customer support phone number.

MX called to get a redelivery for the CX, as they did not receive the complete order. The CX has already complained about the missing item and has received a compensation for the issue. Told MX that another compensation cannot be processed because of this.

MX called to receive a payment for the order, as DX did not pay with the red card. MX does not accepts payments over the phone. Told MX to call us again when they receive a new DX, so we can fund his red card to pay for the order.


Drive/SOF

To provide a refund to the MX so they can provide it to CX, as he never received the order, even when DX marked it as delivered.

To know what happened to the order, as the CX never received it.

Could not contact DX even after 3 attempts to call him, as DX directed the call to voicemail.

DX says she approached CX, tried to contact him by phone but CX never answered


MX called to request a new DX to deliver missing items from the order. As it is a DD drive order, we cannot create redeliveries. MX acknowledged it and ended the call.




MX called to schedule a deactivation. Guided MX trough the MX portal and told him we cannot schedule deactivations, so he must call us again on the day he wants to begin deactivations and guided MX to do it himself on the MX portal.

MX called to reactivate his store, as he received an e-mail confirmation for a deactivation. The store was temporarily deactivated for 5 minutes trough the MX portal but is active now and ready to receive orders.


MxSx
MX received a Missing charge. MX says they packed the order completely and request the money.

Escalate to account management to refund MX